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brett.nordquist
customer happiness engineer


   

THEN: - before Puget -
I put my degree in German to good use by going to work for one of Seattle's first internet service providers where my main task was to help new Windows 95 users get on the internet. It was painful. We threw user parties where we held discussions on such topics as how to properly configure Netscape and Eudora. Those were exciting times. But the bulk of my career has been spent in various positions at Microsoft. I worked as a product manager for the Microsoft Office and Project groups before working on product launches, trade shows and conferences as a vendor.

NOW: - here at Puget -
I intentionally searched for opportunities at small companies because I prefer the culture and the chance to wear many hats. At Puget Systems, I've worked in production building computers. I'm currently working as a sales consultant helping people find the right computer. As with any small company we are all given the opportunity to work on projects and help in others.

MY FIRST COMPUTER:
I saved up $2000 to purchase a PC from a now defunct company called ZEOS. I recall my main dilemma was deciding between the 484SX and 486DX processor. I went with the DX, but my system did not include a CD-ROM, sound card or modem. My first hands on experience with a PC was removing the case and installing these parts. My biggest splurge was adding an additional 4MB RAM module for $179. I ran into trouble installing the CD-ROM drive and ended up taking everything apart, loading the parts onto the backseat of my car and driving to my uncle's house who helped me get it working again.

MY DREAM COMPUTER:
I'm at the point where I don't want to spend more time fixing and configuring my system than actually using it. Even mainstream graphics cards are plenty powerful for the few games I play so I'd look for something small, reliable and quiet. My dream system would be one of our Serenity Mini SPCR PCs setup to dual boot Ubuntu and Windows.

RECOMMENDED SOFTWARE/GAME(S):
I spend most of my time in the browser and really like Google Chrome. It's sleek and fast. I'm also a big fan of Dropbox, Windows Live Writer and TweetDeck.

LIFE: - outside Puget's walls -
Most of my free time is spent with my family, but I enjoy writing, biking and playing racquetball.

HOMETOWN:
Ogden, UT


Brett Nordquist's Recent Comments:
  • Brett Nordquist (Customer Happiness Engineer) Says:
    Windows 7 is still the best choice for desktop PCs. If you have a laptop, I'd recommend going with Windows 8. But based on feedback from customers, many are not happy with Windows 8 on powerful desktop PCs. Please speak with your sales rep if you have questions about whether to go with Windows 7 or 8.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    I would strongly consider Windows 8 on any new system, but especially laptops due to its speedy boot times. It takes some getting used to, but it's not difficult to move from Metro to the traditional desktop and stay there for as long as you'd like. In fact, once I'm in the desktop mode I forget I'm running Windows 8. Boot and shut down times sure feel a lot faster than Windows 7. I would install Windows 8 over Windows 7 now and without any hesitation.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    Windows 7 and Windows 8 both have a number of backup options. If you purchase an external drive from us at the same time you purchase a new PC, we'll take care of the service for you. All you'll need to do is plug in your external drive. For those who did not purchase an external drive, but are interesting in Windows 7/8 backup options we put this guide together for you. Link: http://goo.gl/NRFzAk

  • Brett Nordquist (Customer Happiness Engineer) Says:
    This is the card I use in my own PC, and I recommend it for those who have modest graphics needs. I play games such as Diablo III on it just fine, albeit not on high settings. This card is passively cooled so your case needs decent cooling, and its large heatsink means it takes up two slots so check with your sales rep to make sure it will fit in the case you've selected.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    This is a great option for those who are comfortable installing their own operating system and dealing with the complications that can arise doing so. By having us install your operating system you know it will arrive with the latest patches and drivers already installed. We will also be able to provide you with system recovery disks making it simple to return the system back to its original state. This peace of mind may override saving a few dollars up front.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    I made the mistake of thinking a 120GB SSD would be large enough for my system. But I found myself suffering from storage anxiety, constantly checking to make sure I had enough space before I installed a game or program. I prefer the 512GB version of this drive, but the Samsung 840 Pro 256GB is a wise choice for those who demand speed and performance on a budget. I now consider 256GB the minimum size SSD I will install on any of my systems.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    The Logitech G710+ is a premium keyboard at a premium price. This is the first keyboard I've paid more than $50 for, and the quality and precision of the keys is apparent on first use. Pressing the keys emits a sound that reminds me of the old IBM style mechanical keyboards, but is muted a bit. The backlighting is nice as are the row of programmable keys. The Logitech software makes programming them a simple task. Only the wrist stand doesn't feel up to par with the rest of this superb keyboard.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    The Samsung Pro series of SSDs are widely considered to be the best performing SSDs on the market today. I recently upgraded to this 512GB model and used the free to download Samsung Data Migration Software to clone Windows and all my programs. This is my favorite SSD you can buy.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    I recently swapped out my Creative Labs XFi Extreme Music card for the Asus Xonar DSX-PCI-E sound card after I ran into issues with the XFi card under Windows 8. The Xonar has been a nice upgrade in sound quality without any of the Windows 8 driver headaches I had with XFi. This drives both a 2.1 setup as well as all my headphone listening and it works well in either environment. If you're looking to step up from onboard sound to a quality all-around card, this is my first choice under $100.

  • Brett Nordquist (Customer Happiness Engineer) Says:
    Although I own the Intel 120 GB version, I wish I had gone with this 240 GB. I have Windows 7 Pro installed along with Photoshop Elements, Office 2010, and a couple of games I'm already up to nearly 90 GB. If you're diligent at keeping programs large programs such as games to a minimum, then the 120 GB version is probably enough. But if you don't want to worry about monitoring your storage as much, go with this Intel 520 240 GB model.