Comments on: Dealing with shipping damage http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/ Writing from behind the scenes at Puget Systems. Mon, 30 Jan 2012 21:23:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: watch Rio online http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-16025 watch Rio online Tue, 05 Apr 2011 21:21:51 +0000 http://www.pugetsystems.com/blog/?p=449#comment-16025 Hello there, Thanks for sharing the link - but unfortunately it seems to be down? Does anybody here at www.pugetsystems.com have a mirror or another source? Cheers, Jack Hello there,

Thanks for sharing the link – but unfortunately it seems to be down? Does anybody here at http://www.pugetsystems.com have a mirror or another source?

Cheers,
Jack

]]> By: Semperfuzz http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-10141 Semperfuzz Tue, 13 Apr 2010 03:47:14 +0000 http://www.pugetsystems.com/blog/?p=449#comment-10141 [IMG]http://i164.photobucket.com/albums/u40/SemperFuzz_bucket/SmoothCreationsBroken017.jpg[/IMG] [IMG]http://i164.photobucket.com/albums/u40/SemperFuzz_bucket/SmoothCreationsBroken017.jpg[/IMG]

]]> By: Semperfuzz http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-10140 Semperfuzz Tue, 13 Apr 2010 03:40:53 +0000 http://www.pugetsystems.com/blog/?p=449#comment-10140 I ordered a computer from smoothcreations.com 3 months ago and it arrived not working and the custom airbrushed paint job was scratched and the case had cracks and pieces falling off. i sent it back they paid for it and i received all my money back. Thats why i am driving to puget custom and picking up my new rig when its done and i have done this 3 times. first time when puget first started Jon Bach delivered my rig to my house and helped me set it up WoW. so no more shipping for me i prefer the hands on meet and greet and drop off pick up in my car. I ordered a computer from smoothcreations.com 3 months ago and it arrived not working and the custom airbrushed paint job was scratched and the case had cracks and pieces falling off. i sent it back they paid for it and i received all my money back.

Thats why i am driving to puget custom and picking up my new rig when its done and i have done this 3 times. first time when puget first started Jon Bach delivered my rig to my house and helped me set it up WoW.

so no more shipping for me i prefer the hands on meet and greet and drop off pick up in my car.

]]> By: Richard A. Millard http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-9973 Richard A. Millard Fri, 26 Mar 2010 20:54:39 +0000 http://www.pugetsystems.com/blog/?p=449#comment-9973 Hi Dave, Thanks for the notice! Those images should be working now. Richard Hi Dave,

Thanks for the notice! Those images should be working now.

Richard

]]> By: Dave http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-9972 Dave Fri, 26 Mar 2010 17:18:15 +0000 http://www.pugetsystems.com/blog/?p=449#comment-9972 Photos are broken. Photos are broken.

]]> By: vogBiopeDop http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-8185 vogBiopeDop Tue, 24 Nov 2009 11:45:20 +0000 http://www.pugetsystems.com/blog/?p=449#comment-8185 Amazing, I didn't heard about this topic up to now. Cheers! Amazing, I didn’t heard about this topic up to now. Cheers!

]]> By: Steve http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-6625 Steve Thu, 20 Aug 2009 14:37:56 +0000 http://www.pugetsystems.com/blog/?p=449#comment-6625 I'd leave the case as is and try to fit a new system in there and auction it off for some charity or offer it as a special one time offer as is on the site. I’d leave the case as is and try to fit a new system in there and auction it off for some charity or offer it as a special one time offer as is on the site.

]]> By: Gilly http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-6356 Gilly Thu, 23 Jul 2009 08:43:13 +0000 http://www.pugetsystems.com/blog/?p=449#comment-6356 Set it up as an example of shipping damage and for a moderate price offer to bring (via your own business car or two) computers to customers in the Greater Eastside/Puget Sound region who need it and can't afford to have something happen to it accidentally in shipping. (I've heard some horror stories not unlike this on a somewhat regular basis. I personally would be very nervous about shipping a computer.) Call it "Platinum service package" or something! :) /not sure how feasible $$ it would be. You'd have to run the numbers. //at least make sure that everyone has insurance on their package and let them see why! Set it up as an example of shipping damage and for a moderate price offer to bring (via your own business car or two) computers to customers in the Greater Eastside/Puget Sound region who need it and can’t afford to have something happen to it accidentally in shipping. (I’ve heard some horror stories not unlike this on a somewhat regular basis. I personally would be very nervous about shipping a computer.)

Call it “Platinum service package” or something! :)

/not sure how feasible $$ it would be. You’d have to run the numbers.
//at least make sure that everyone has insurance on their package and let them see why!

]]> By: Joe http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-6258 Joe Sun, 19 Jul 2009 02:25:58 +0000 http://www.pugetsystems.com/blog/?p=449#comment-6258 Ouch, doesnt surprise me. I dont even know if its worth putting FRAGILE across the entire package anymore, it doesnt seem to make much of a difference. These guys see thousands and thousands of packages, and its hard to hold respect for something you see so much of. The PC I ordered from puget arrived with a damaged video card, no doubt because the carrier body slamed the thing at some point, but puget shipped me a new card as soon as I reported it. I also talked to Jon and they are starting to use extra foam inside the case to brace the various componants namely the pci cards. but all the foam in the world isnt going to protect these fragile machines from getting eaten by a belt or tossed off the back of a truck along the way. Maybe when puget gets bigger theyll start their own shipping company, and we'll see packages that have parachutes, cooling systems and LED accented shock absorbers Ouch, doesnt surprise me. I dont even know if its worth putting FRAGILE across the entire package anymore, it doesnt seem to make much of a difference. These guys see thousands and thousands of packages, and its hard to hold respect for something you see so much of.

The PC I ordered from puget arrived with a damaged video card, no doubt because the carrier body slamed the thing at some point, but puget shipped me a new card as soon as I reported it. I also talked to Jon and they are starting to use extra foam inside the case to brace the various componants namely the pci cards. but all the foam in the world isnt going to protect these fragile machines from getting eaten by a belt or tossed off the back of a truck along the way.

Maybe when puget gets bigger theyll start their own shipping company, and we’ll see packages that have parachutes, cooling systems and LED accented shock absorbers

]]> By: Bob Sadler http://www.pugetsystems.com/blog/2009/05/19/dealing-with-shipping-damage/comment-page-1/#comment-5853 Bob Sadler Mon, 06 Jul 2009 18:17:19 +0000 http://www.pugetsystems.com/blog/?p=449#comment-5853 First I would like to point out to everyone just how the Puget System Team fixed this issue before it became an issue. To drop everything, rebuild a system, then overnight it and have it arrive before the time it was needed, is something I've NEVER seen; and not just in the PC building business. I know that Puget probably just got a Customer for life for doing this and it further solidifies my belief that Puget Systems is the #1 PC Building Company. What to do with the damaged machine? Well, first, I like Jon's approach in saying none of those parts will wind up in Customers hands. Again we see the mindset of Puget Systems at work, and again proving to me why they are still #1 PC Building Company! One question that needs to be answered. Was the shipment insured? If it was, then most likely, you won't get to keep the system, especially if UPS pays for it. The insurance company or UPS will probably want it for proof of damage when they are audited :) If not, I would put this thing in a viewing case in your Offices and place a copy of this story there for other employee's to read. Sure, most of your employee's NOW know of this, but when you hire new employee's, they will see that Puget Systems means business when they say their Customers are the #1 Priority. Always good to be able to show hard proof to your employee's that you mean that and remind them daily when they come to work! First I would like to point out to everyone just how the Puget System Team fixed this issue before it became an issue.

To drop everything, rebuild a system, then overnight it and have it arrive before the time it was needed, is something I’ve NEVER seen; and not just in the PC building business. I know that Puget probably just got a Customer for life for doing this and it further solidifies my belief that Puget Systems is the #1 PC Building Company.

What to do with the damaged machine? Well, first, I like Jon’s approach in saying none of those parts will wind up in Customers hands. Again we see the mindset of Puget Systems at work, and again proving to me why they are still #1 PC Building Company!

One question that needs to be answered. Was the shipment insured? If it was, then most likely, you won’t get to keep the system, especially if UPS pays for it. The insurance company or UPS will probably want it for proof of damage when they are audited :) If not, I would put this thing in a viewing case in your Offices and place a copy of this story there for other employee’s to read. Sure, most of your employee’s NOW know of this, but when you hire new employee’s, they will see that Puget Systems means business when they say their Customers are the #1 Priority. Always good to be able to show hard proof to your employee’s that you mean that and remind them daily when they come to work!

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