Call it “Platinum service package” or something!

/not sure how feasible $$ it would be. You’d have to run the numbers.
//at least make sure that everyone has insurance on their package and let them see why!

The PC I ordered from puget arrived with a damaged video card, no doubt because the carrier body slamed the thing at some point, but puget shipped me a new card as soon as I reported it. I also talked to Jon and they are starting to use extra foam inside the case to brace the various componants namely the pci cards. but all the foam in the world isnt going to protect these fragile machines from getting eaten by a belt or tossed off the back of a truck along the way.

Maybe when puget gets bigger theyll start their own shipping company, and we’ll see packages that have parachutes, cooling systems and LED accented shock absorbers

To drop everything, rebuild a system, then overnight it and have it arrive before the time it was needed, is something I’ve NEVER seen; and not just in the PC building business. I know that Puget probably just got a Customer for life for doing this and it further solidifies my belief that Puget Systems is the #1 PC Building Company.

What to do with the damaged machine? Well, first, I like Jon’s approach in saying none of those parts will wind up in Customers hands. Again we see the mindset of Puget Systems at work, and again proving to me why they are still #1 PC Building Company!

One question that needs to be answered. Was the shipment insured? If it was, then most likely, you won’t get to keep the system, especially if UPS pays for it. The insurance company or UPS will probably want it for proof of damage when they are audited If not, I would put this thing in a viewing case in your Offices and place a copy of this story there for other employee’s to read. Sure, most of your employee’s NOW know of this, but when you hire new employee’s, they will see that Puget Systems means business when they say their Customers are the #1 Priority. Always good to be able to show hard proof to your employee’s that you mean that and remind them daily when they come to work!

only the best make it through your bootcamp and hard-core computer training – a lean and mean computer died this day, and it’s a sad thing.

my point is two fold and not a knock on puget…. avoid shipping an item that is going thru the holiday directly ie. the day before xmas as fedex is no different than ups. yes it may make a customer unhappy but in my case if i was contacted i would definetly told you to hold on to it till after holiday as too many temp employees and the holiday rush in my experience are a recipe for damage and thats exactly what happened to me.

secondly and more important always and i mean always contact the customer before shipping as in my case i would have told you to hold it as $4,000 for 1 box is nothing i or most would gamble with and holiday shipping is a gamble to me… i say this is as i spent close to 25 years shipping firearms custom built (and every bit as expensive and exotic as one can get along with being an item that can’t be fixed without a return trip) and have seen it all and that product is handled in a different way. same goes for expensive camera equipment which is also fragile probably more so than computer equipment.

you package about as well as any customer could want. in my case the weakest point (and it really isn’t all that weak except in the context of how you protect the rest of the box) of your packaging is the area that got the beating. i would have refused it but an employee signed for it who clearly should have saw the damage (box corner and side were pretty beat up as evident from pics) but knew i was waiting and wanted it so thought she was doing me a favor.

all this said puget systems is still in my top 2 builders of windows based systems i would even think of buying from. nothing is perfect or ever will be.

as you all took care of it and do a better job than anyone else to date via shipping computers i am not complaining. jon and william have the pics….

i also would avoid holiday shipping ie xmas i don’t know your experience but places like b and h photo and video the largest around and they bundle the heck out of their stuff yet say out right they get more damage during xmas then any other time of year. ymmv.

I think Dave’s got the idea. Swap out the parts, and build a new rig. I bet an atx just wont fit anymore, but you can probably come up with a way to mount a min-atx, or maybe that new Asus x58 rampage that’s 1/2 size.

I’m surprised by the comments. I don’t know if these are real or just pranks of sorts. By looking at the picture it is anyone’s guess as to what might be salvageable. As it was stated, there might be parts that can be removed and reused. I am a practical person most of the time. I would salvage all of the usable parts and shelve them. Wait for another hapless system and do the same thing. Get enough hardware and such together and build a good system and donate it to a school, Boys and Girls Club, a disadvantaged family and the list goes on. I’m sorry that my fellow propeller heads are in left field. Good people, where is your intelligence?

Sincerely,

Frank Suszka
netTek Computers
fsuszka@comcast.net