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	<title>Comments on: Features are not always selling points</title>
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	<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/</link>
	<description>Writing from behind the scenes at Puget Systems.</description>
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		<title>By: Dennis Sanders</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-15935</link>
		<dc:creator>Dennis Sanders</dc:creator>
		<pubDate>Fri, 01 Apr 2011 07:54:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-15935</guid>
		<description>Thanks for the great article Jon,

I am a little shocked and very impressed that you hold such a high unmatched standard when testing your product.  I can&#039;t imagine any PC manufacturer checking to see if a chip is a little hotter than it should be or testing benchmarks to 5%.  All I can say is WOW and this is why your reputation is second to none.  This testing/return to vendor process has got to be somewhat expensive but makes for a superior product.  I also agree with your simple approach Vs feature approach especially when it comes to reliability and system efficiency.  Great job.</description>
		<content:encoded><![CDATA[<p>Thanks for the great article Jon,</p>
<p>I am a little shocked and very impressed that you hold such a high unmatched standard when testing your product.  I can&#8217;t imagine any PC manufacturer checking to see if a chip is a little hotter than it should be or testing benchmarks to 5%.  All I can say is WOW and this is why your reputation is second to none.  This testing/return to vendor process has got to be somewhat expensive but makes for a superior product.  I also agree with your simple approach Vs feature approach especially when it comes to reliability and system efficiency.  Great job.</p>
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		<title>By: Mark Adelman</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-9006</link>
		<dc:creator>Mark Adelman</dc:creator>
		<pubDate>Sat, 09 Jan 2010 23:39:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-9006</guid>
		<description>jon you are one heck of nice business owner to work with.

i only wish my industry was as forth coming... while we have the data heads get chopped for putting it out there.

kudos for the response and the speed of it too :~)</description>
		<content:encoded><![CDATA[<p>jon you are one heck of nice business owner to work with.</p>
<p>i only wish my industry was as forth coming&#8230; while we have the data heads get chopped for putting it out there.</p>
<p>kudos for the response and the speed of it too :~)</p>
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		<title>By: Jon Bach</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-9005</link>
		<dc:creator>Jon Bach</dc:creator>
		<pubDate>Sat, 09 Jan 2010 23:31:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-9005</guid>
		<description>Great question -- the P6T series has gone through two revisions since we started selling them a year ago.  It is interesting to compare their reliability.  Its a bit off topic from the study of reliability vs feature sets, but let&#039;s give it a look!  I would expect each revision to be incrementally more reliable, as Asus fixes problems found in the field.

Asus P6T Deluxe (began selling Jan 09): 28.26% failure
Asus P6T Deluxe V2 (began selling Mar 09): 5.64% failure
Asus P6TD Deluxe (began selling Oct 09): 6.82% failure

The 28% number looks alarming, but on close inspection I see that about 60% of those failures were due to a defective battery mount -- the mount in that model was not very well designed, and units would arrive to us broken.  We actually were one of the early reporters to bring that to the attention of Asus, and they fixed it in the V2 revision.  Only 5% of those failures happened in the field.

Even so, you still see a reduction of failure rate starting with the V2.  The P6TD sees a slightly larger failure rate, but it is within our margin of error, so I wouldn&#039;t read too much into it.

I didn&#039;t mean to imply a blanket argument against features -- just ones that aren&#039;t needed.  If you need a feature, absolutely, go for it!  My encouragement is that people should think about what they *really* need.  Especially with our market segment.  Some of our customers are quite well off financially, and I think the discussion needs to be about more than the monetary cost of features -- there is a reliability cost as well.</description>
		<content:encoded><![CDATA[<p>Great question &#8212; the P6T series has gone through two revisions since we started selling them a year ago.  It is interesting to compare their reliability.  Its a bit off topic from the study of reliability vs feature sets, but let&#8217;s give it a look!  I would expect each revision to be incrementally more reliable, as Asus fixes problems found in the field.</p>
<p>Asus P6T Deluxe (began selling Jan 09): 28.26% failure<br />
Asus P6T Deluxe V2 (began selling Mar 09): 5.64% failure<br />
Asus P6TD Deluxe (began selling Oct 09): 6.82% failure</p>
<p>The 28% number looks alarming, but on close inspection I see that about 60% of those failures were due to a defective battery mount &#8212; the mount in that model was not very well designed, and units would arrive to us broken.  We actually were one of the early reporters to bring that to the attention of Asus, and they fixed it in the V2 revision.  Only 5% of those failures happened in the field.</p>
<p>Even so, you still see a reduction of failure rate starting with the V2.  The P6TD sees a slightly larger failure rate, but it is within our margin of error, so I wouldn&#8217;t read too much into it.</p>
<p>I didn&#8217;t mean to imply a blanket argument against features &#8212; just ones that aren&#8217;t needed.  If you need a feature, absolutely, go for it!  My encouragement is that people should think about what they *really* need.  Especially with our market segment.  Some of our customers are quite well off financially, and I think the discussion needs to be about more than the monetary cost of features &#8212; there is a reliability cost as well.</p>
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		<title>By: Mark Adelman</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-9004</link>
		<dc:creator>Mark Adelman</dc:creator>
		<pubDate>Sat, 09 Jan 2010 23:13:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-9004</guid>
		<description>jon great info you have had some real good blogs lately. but i disagree to a point...simple isn&#039;t always better but it sure can be limiting to the end user at times.

So now how about showing current i7 socket 1366 users that choose Asus P6T boards their problem/failure rates.... wether P6T Deluxe (original with SAS) and P6T Deluxe V2, and P6TD Deluxe and any other of the P6T line you may have changed with.... for whatever reason. 

You must have the figures on those by now. some may have had more service calls than others, bios upgrades, memory touchiness, etc.

I&#039;m betting that would be interesting to current users.

and to get back to simpleness for a moment it&#039;s limiting and while you may not sell 80 units with a sound card that is more for the music listener than gamer i see more nad more users going that route. your orders may show the exact opposite as more users going with onboard sound..... blah! 

while i commend you all for at least giving asus cards a shot even though they based it on previously developed chips it beats creative.

the sound card set is industry limited in this price range this i understand but there are others that are at least kept up to date by their respective companies.

you built me one stable machine... and yep i am still running vista ultimate 64 albeit via a recent clean install which has fluctuated via 10.00 and 9.88 on &quot;reliability monitor&quot; and i run all the cakewalk software and ableton updates along with all nikons software.
so other than adding some ram for my music work along with photography stuff. i can&#039;t complain but would have used more choices had they been available.</description>
		<content:encoded><![CDATA[<p>jon great info you have had some real good blogs lately. but i disagree to a point&#8230;simple isn&#8217;t always better but it sure can be limiting to the end user at times.</p>
<p>So now how about showing current i7 socket 1366 users that choose Asus P6T boards their problem/failure rates&#8230;. wether P6T Deluxe (original with SAS) and P6T Deluxe V2, and P6TD Deluxe and any other of the P6T line you may have changed with&#8230;. for whatever reason. </p>
<p>You must have the figures on those by now. some may have had more service calls than others, bios upgrades, memory touchiness, etc.</p>
<p>I&#8217;m betting that would be interesting to current users.</p>
<p>and to get back to simpleness for a moment it&#8217;s limiting and while you may not sell 80 units with a sound card that is more for the music listener than gamer i see more nad more users going that route. your orders may show the exact opposite as more users going with onboard sound&#8230;.. blah! </p>
<p>while i commend you all for at least giving asus cards a shot even though they based it on previously developed chips it beats creative.</p>
<p>the sound card set is industry limited in this price range this i understand but there are others that are at least kept up to date by their respective companies.</p>
<p>you built me one stable machine&#8230; and yep i am still running vista ultimate 64 albeit via a recent clean install which has fluctuated via 10.00 and 9.88 on &#8220;reliability monitor&#8221; and i run all the cakewalk software and ableton updates along with all nikons software.<br />
so other than adding some ram for my music work along with photography stuff. i can&#8217;t complain but would have used more choices had they been available.</p>
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		<title>By: Robert</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-8888</link>
		<dc:creator>Robert</dc:creator>
		<pubDate>Thu, 31 Dec 2009 19:03:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-8888</guid>
		<description>Thx
Jon</description>
		<content:encoded><![CDATA[<p>Thx<br />
Jon</p>
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		<title>By: Joshua McClure</title>
		<link>http://www.pugetsystems.com/blog/2009/12/29/features-are-not-always-selling-points/comment-page-1/#comment-8878</link>
		<dc:creator>Joshua McClure</dc:creator>
		<pubDate>Wed, 30 Dec 2009 22:45:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.pugetsystems.com/blog/?p=596#comment-8878</guid>
		<description>Great article, Jon.  This is a great contrast between features and benefits.  Benefits or perceived benefits sell.  Features are nearly meaningless unless it&#039;s an engineer on the phone.</description>
		<content:encoded><![CDATA[<p>Great article, Jon.  This is a great contrast between features and benefits.  Benefits or perceived benefits sell.  Features are nearly meaningless unless it&#8217;s an engineer on the phone.</p>
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