To the best of my knowledge, it’s been at least six years since we've written about life behind-the-scenes here at Puget Systems. So we’re going to kick off a whole new generation of newsletters - focused more on the people and less the technology - as we dive into this summer season of 2014. I hope you enjoy this little glimpse of what working at Puget Systems is really like, day to day.
Windows 8 has been out for about a year and a half now, and it is common knowledge that Microsoft's newest operating system has received mixed reactions. The new start screen (I still have to stop myself from calling it Metro!) is a jolting departure from the user interface that Windows users have been accustomed to using since 1995. One unique thing we do here at Puget Systems, is we reach out to nearly all of our customers after they have had a chance to use their new PC. We ask them how it is working for them, and what we could have done better. We learn a LOT. So, what do our customers have to say about Windows 8, and what is Puget Systems doing to respond?
On my way in to work today, I was passed by a small blue Honda Civic. It raced and weaved through traffic, sporting a bolt-on spoiler, and an exhaut pipe that made it sound more like a go-cart than a legitimate driving machine. I allowed myself my moment of sarcstic thoughts. "Really? Your Honda Civic gets around with such great velocity that you need a spoiler to keep your rear axle firmly planted??" Maybe I'm just getting old, but I looked at that vehicle and I didn't see the style and power the installer may have intended. I saw immaturity and insecurity. This driver self-identified with performance and power. He didn't have the right tool for the job, so he bolted on the parts.
At Puget Systems, we build extremely high end PCs each and every day. Some of our PCs are used as high powered workstations, where they are pushed to their limits every hour of every day. Others might be the expensive play-things for those of whom price is no object. Is there a such thing as a PC that is TOO high end?
I've seen it happen a hundred times. I'll be having a great conversation with a customer about computer needs, what the computer is currently used for, and what it might be used for in the future – but as soon as I ask something like “What type of wireless network compatibility do you need this laptop to support?”, everything screeches to a halt. I might as well be speaking Greek.
Are your customers telling you you're doing fine? Can you trust that feedback?
Forgive me if this seems like a random post but it’s the last few hours of work on a Friday night during summer in Seattle, so, you know, it’s random. I am sitting here, in the Puget Systems bunker, thinking about all the stuff I have to do around the house. As my list grows I start to think about the fact we get like 15.3 sunny days in Seattle every year, they are gold. Who wants to be doing chores in the yard when you could is barbecuing in the yard?
There are many types of small business out there. Some are working to grow their brand with the goal of being acquired. Others are on a conquest to grow to be one of the next Fortune 500 companies. Puget Systems is neither of these types.
I recently moved my family from Washington State to the southern Utah. I made the nearly 1200 mile journey in a rented moving truck. When I stopped to fill up the truck with diesel fuel, I often had to speak with someone at the station to either unlock the pump or approve a debit card transaction over a certain dollar amount.
As one of the sales reps here at Puget Systems, I often get questions from clients who ask “Why should I buy from Puget when Company XYZ can build me the same system for less?” It’s a fair question and one that should be asked. After all, it’s your money and it’s a lot of money, so you have to do what is best.
Last December, we got together at Puget Systems and talked about our industry, how we see computers evolving, and how Puget Systems can continue to grow as a leader in our industry. We mapped out an exciting long term plan, with some ambitious goals for 2011. I am happy to announce today one piece of that plan -- Puget Labs. What is that all about?
Posted on April 27, 2010 by Chris Bristol
Over the last few years, Puget Systems has made a strong effort to get more involved with our local business community. Keeping with this theme, we're proud to announce our participation in the 2010 Greater Seattle Chamber of Commerce Trade Show. We are both a sponsor of the event and a exhibitor. For those of you in the Seattle area, we encourage you to stop by the show and say hello. The show is May 12th and we're in booth number 225. Hope to see you there!
As a promotion for the show, the Chamber stopped by and made a quick video highlighting Puget. Enjoy!
Posted on October 26, 2009 by Perry Azevedo
We've been hard at work over the past few months: designing, coding, testing, fixing. Although we've received lots of positive feedback on various functionality of the old site (configuration utility, order status updates, etc), we've also been less than pleased with the dated design and limited, navigational ability of the old design. What we're unveiling today is the first step a vast improvement on top of what was already a great base.
Posted on July 1, 2009 by Perry Azevedo
You've probably seen that old clichéd scene a thousand times - some guy is putting the finishing touches on his house of cards or stack of dominoes, and then someone sneezes and ruins the whole thing. We have pretty much that same feeling we get when a brand new computer gets roughed up during shipment. Even though we analyze hardware with specific concern for safe shipping, test each component for proper installation, and use specially designed packing materials, sometimes we still see a damaged computer.
Posted on March 4, 2009 by Perry Azevedo
We've been receiving a lot of media, blog and Twitter attention regarding the "$16,000+ PC" we built late last year. While most of the reviews have been favorable, the comment fields have been their usual mix of reactions and name-calling. LOL! The extra attention has definitely been fun, although I think our web servers would disagree!!!
Posted on January 2, 2009 by Perry Azevedo
The walls are up, the grid is being installed, the paint is drying. Take one more, quick tour of our unfinished warehouse as the construction nears completion!
Posted on November 12, 2008 by Perry Azevedo
After months of permit issues, contractor bids, and bank paperwork, we're happy to say our building project is finally underway! We expect that it will take about 60 days to complete, so we should be moving in to the new location sometime between Christmas and New Years.