(weekends and holidays excluded) It is very important that you make informed decisions when purchasing a new computer system. We help you make these choices by offering free, no obligation consulting -- we never charge for this service, and by taking advantage of it, you are in no way obligated to order your system from us. In fact, if you decide to order from anyone else, tell us why! We are confident that the more informed you are, the more you see that many online computer retailers simply do not take the time to correctly configure a system for your needs. Specifically, there are two things we need to know in order to make solid recommendations for you:
1) What will you be using the computer to do?
2) What is your target budget?
Of course, that information is not absolutely necessary, but it does go a long way in allowing us to help you make informed decisions, and come in on budget! So go ahead, . Let us help you get the system you deserve!
Read what our customers have to say about our professional consulting!
| "Best customer service I've ever dealt with. Live chat during configuration was really helpful. VERY clean build, fast shipping, great value. My new machine is a beast." | FstopDigital [Send Email]Rating: 10/10 Date: 07/23/08 |
| | "Professional service and great feedback on the custom system required. Great communication and emails were sent to update us on the step-by-step process. The computer was delivered in good packaging (on top of the original case packaging) padded with foam. Highly recommended for professional system builds." | Sammy
Rating: 10/10 Date: 07/09/08 |
| | "An excellent excellent computer buying experience! 1.) The sales department was knowledgeable - they helped me configure a machine that fit my needs perfectly. 2.) I decided to upgrade the hard drive when the machine was already built and Puget made the update without delaying the delivery. 3.) The computer was packaged well and delivered fast. 4.) Along with the computer was a binder that contained all the information for my computer. Also, all the left-over parts from the build were neatly packaged in a box for future use. 5.) The support department is excellent. They responded quickly to my requests. They are knowledgeable and very eager to help. Bottom line is you’re not dealing with a poorly trained person that you can't understand as is the case with other companies. My initial experience with Puget is that I have a partner that will be there to help me when I need it for the life of the computer. 6.) The attention to detail and orderliness when you open the box is impressive. Every cable is neatly routed and fastened in place. 7.) My closing thoughts - There's a reason why Puget has a lifetime ResellerRating of 9.93. Excellent computer! Excellent people to deal with! I recommend them with out reservation." | Kenneth Lash [Send Email]Rating: 10/10 Date: 04/29/08 |
| "I'm a first time customer of Puget Systems and can't say enough about how great they are. When I was looking for a new system, I tried the big names (Dell, HP, Alienware) and couldn't get a configuration that was just right for what I needed. Also knowing that my previous Dell was limited in upgrade options, the search was on to find a company that could do what I wanted for a system.
I came across Puget Systems back in October 2007 and started playing around with configurations. When I decided on one to work with, I decided to have it reviewed and heard back from William the same day. He gave great feedback, and unusual were ways to trim down the cost. Usually, salespeople will upsell you as much as possible. This honesty is something I appreciate and it helped since there were certain things I didn't ultimately need.
6 months later when I finally had money to go ahead with the system, I placed the order which was on 4/16/08. Their communication is awesome, and I knew where my system was every step of the way. It arrived a day early on 4/22/08 and it was the best packing job I have ever seen.
I plugged the system in and I love that everything was perfect from the start. No junkware to delete, all updates were taken care of, and the system was ready. Try getting that from any of the big names...it's not gonna happen. I also love how they give you the spare parts that came with what you buy. Also, all information is put together in a 3-ring binder and it shows how your system tested along with any software and manufacturer contacts. Again, you will never see this type of detail with the big names.
1 week since getting the system, its running perfectly and have set it up in a wireless network with no problems. I cant believe how quiet it is also. After working with computers for years, I can honestly say this is the best built system that I have been able to work with. You can tell these people have a passion for what they do, and they build it like its their own.
If you are unsure of Puget, I would like to say give them a shot and work with them. They will take the time to help you out and build you exactly what you want, not something you don't need. I'm glad I gave them the chance, and my next purchase (a notebook) will definitely be from them. Keep up the great work!!" | Tom Wujek [Send Email]Rating: 10/10 Date: 04/28/08 |
| "I'm a second time purchaser with Puget Systems.
I came back a repeat customer because my last purchase through them was the most satisfying computer purchase I had ever had.
I received honest feedback on the system I had configured, and the prompt communications back from Puget were very informative.
When my PC was configured, they emailed me pictures both inside and out of the new system. The care in which the cabling was tied down made me realize that they send you these pictures not only to get you excited, but also to show how proud they are of their finished product.
When it arrived, I was SHOCKED to see that all the documentation for my individual parts and the system sale as a whole were arranged in a 3 ring binder for safe keeping.
I intentionally didn’t start this testimonial by talking about the quality of the system and the parts they use, and I assure you, the quality is top-notch, but anyone can provide high quality merchandise. The difference with Puget is they match the quality of their product with the quality of their customer service, and that is far more rare.
When I configured my second system, I was thrilled to get a correspondence from the same employee that helped me with my first purchase, he took time to personally research a concern I had over the noise level of a certain high end Video card and got back to me with honest feedback.
I have worked with computers for years, so it’s not an unknown to me, but for many people it is, and what I would like to say to any of you unsure about your new potential purchase, is that if you just tell your representative at Puget what your desires and concerns are, they will guide you to a purchase that is right for you.
I hope to do business with Puget Systems for years to come
-Dean Frost" | Dean Frost [Send Email]Rating: 10/10 Date: 04/15/08 |
| | "One of the, if not THE, smoothest transaction with any business I've ever dealt with. Their employees give you honest and true suggestions along with everything but the kitchen sink in your PC. Heck, the sink is probably somewhere around and I just haven't found it yet. PC arrived on time and without any trouble whatsoever. Thank you, Puget!" | Vincent Lawler
Rating: 10/10 Date: 04/08/08 |
| "Although I left feedback on Resellerratings.com as well - I felt it was important to leave positive feedback here as well - We tend to complain about things we don't like but don't leave input on good service as often as we should.
I am very pleased with my system I bought from Puget Custom Computers. The entire experence from beginning to end was great. My sales rep (thanks William) was excellent and treated me with respect and was honest with me as we discussed what I needed. I loved the ability to see the status of your machine's build and the photos of my completed build that were sent to me as I was waiting for shipping was a great touch. Computer arrived and booted up out of the box with all sytems go. Puget did a great job with all of the little details that seperate a OK company from a top notch company - the wiring, the box of parts from all the individual components, it's clear Puget takes the time to do it right. This was my first buy from a "custom builder" as opposed to a "name brand" and they have made a believer out of me - Puget has my future business." | John Pizzicaroli [Send Email]Rating: 10/10 Date: 12/11/07 |
| | "100% positive feedback from me. If you've ever built your own machine you can tell right away that these guys put as much care into building your system as you would yourself. From the cable management to the super-clean install, and even the packaging - there is no fluff here. There custiomer service is the best, too. Perry was knowledgeable and forthcoming, and didn't try to sell me anything. Just good, straight, honest advice." | |
| | "I purchased a pc from Puget in september of this year. I had never heard of them until I was in the market for a new pc. I looked at reseller ratings, as I am a firm believer in them. I only deal with companies that have a platinum rating of 9 or better. There I found Puget Systems. The computer they made for me was truly custom, as I was looking for a system with Windows XP Pro and with Windows Vista Ultimate. William helped me to build a machine with swapable harddrives, one each with the appropiate OS. A 3 gig core-duo proc, a couple gigs of fast ram, an 8800 768mg video card with directX 10, DVD burner, and a nice quiet Antec case. They built the machine in a reasonable amount of time, shipped it with the best packaging I have ever seen. The machine is flawless, runs beautifully, and never hicupped once! I have even made use of their support. I talked with James who helped me more than any tech support for any company has ever done. These people bend over backward to help their customers. I couldn't be happier with my decision to buy from them. As long as their rating stays above 9, I will continue to buy from them. These people are great and a joy to work with. I would recomend them to anyone. Thanks Puget and thanks for listening." | Steven Jacobsen [Send Email]Rating: 10/10 Date: 10/31/07 |
| | "I recently bought a top-end, air-cooled, gaming computer from Puget. THIS WAS THE BEST SERVICE I'VE EVER RECEIVED FROM ANY COMPANY FOR ANY PURCHASE. I know that sounds like an exageration, but I'm serious--and I'm 65 years old; I've made a lot of purchases. They absolutely go to exteme lengths to make you more than just satisfied. It is always easy to talk to someone who knows what they are talking about. I'm recommending them to my friends and family." | John Shriner [Send Email]Rating: 10/10 Date: 10/09/07 |
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