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Monarch Computer Closed

Puget Extends Special Help for Monarch Customers

On Dec 15, 2005, Monarch Computers began to show signs of emminent closure. Reports become more and more frequent that orders were not being filled, and phone calls weren't being retuned. Within a few months, their website disappeared entirely. This leaves many of their previous customers with a lack of warranty they were counting on. To assist former Monarch customers with handling the recent change with the least amount of stress to their lives and business as possible, Puget Custom Computers would like to annouce a special policy for Monarch customers. We are offering free labor on any computer systems needing service currently covered by Monarch warranty. If you have a Monarch Computer System and are in need of warranty work, simply email our support department for assistance.


Frequently Asked Questions:

  1. What exactly are you covering? Are you taking over the full Monarch warranty?

    Answer: There has been some confusion on various forums regarding exactly what Puget is offering. To be clear -- Puget is offering to do all warranty related work on Monarch computers, with no labor charges. Former Monarch customers will still be responsible for any shipping or component costs needed for repairs. The last thing we want is for people already let down, to feel let down again by any lack of clarity in our offer!


  2. What is your affiliation with Monarch Computers?

    Answer: We have no affiliation with Monarch at all. We simply saw a need and responded. Unfortunately, that means that if you are pursuing a refund or legal action, there isn't any help we can provide.


  3. Why are you making this offer?

    Answer: We want you to buy your next computer from us! We know that this is our opportunity to show previous Monarch customers the quality of our work and the integrity of our company. We know that we will gain many of you as our own customers as a result, and that future business is worth the cost.



Monarch Closure Details and History

"Is Monarch Computers about to close?" That’s the question most prominently posted on December 15, 2006 by HardOCP in this post. Unfortunately, there was very little in the way of solid facts about that story, but no shortage of speculation. The point of this page was to compile all information available into one place, and maintain it with updates as more information became available.

It is relevant to mention their satisfaction ratings and rising complaints from customers. A quick look at a third-party review website, Monarch's listing on ResellerRatings.com gives us the following numbers:

Lifetime Rating: 8.45
Last 6 Months: 3.55
December, 2006: 0.34
Current: 0.00
Overall customer satisfaction ratings:

The reason this is relevant is not so much the poor ratings, but the massive trend downwards. Over their lifetime, they have a rating of 8.45, a great score! Clearly there was a decline in the service they offered as they approached closure, and that was a big indicator at the time that something was wrong. As of Dec 14th, there were 14 “Dissatisfied” testimonials on their ResellerRatings.com page. All 14 of them claimed that Monarch has sold them a product that was never delivered, owes them money, and will not return phone calls and emails.

Matters get worse than that. According to a source, on November 27th ResellerRatings had this notice up: “We have detected and removed 37 fabricated "Very Satisfied" reviews for this store which were submitted between 9/8 and 9/23. The party responsible for submitting those reviews is unknown. This note will disappear after 30 days.”

We went to look for answers in the Monarch Computer Forums, but Monarch had closed them down recently. The rest of their website had changed too. Monarch Computers has always been a pretty big hardware vendor, who did system integration for extremely low prices.

February 2006

December 2006

Here’s what their website looked like in February 2006. That site is plastered with sales, links, products – pretty much everything you’d expect from a company in their position. Now compare it to their website in December 2006. They were selling 2 things: Overstock parts at liquidation prices, and refurbished systems. They had 13 systems listed on their page, and all of them were listed at $199.00.


A HardOCP Forum member (Ryokurin) snapped a few pictures from the Monarch Computer Retail Storefront, showing that it had been closed so that Monarch can shift it’s attention away from Brick and Mortar, and to their Internet Sales.

So why the huge change? This is where we enter the realm of speculation. To avoid any semblance of this being a hatchet job on Monarch, we're not making any speculations of our own. One speculation found on HardOCP Forums is that Monarch had been “Floating” on customer money from orders they accepted, but later canceled. Whatever the case may be, in December there was no evidence that Monarch was going out of business, but they were certainly changing their business model. At the very least, they closed their storefronts, and have redesigned their website to move their excess product.

Since then, their website disappeared entirely, and no word of Monarch has surfaced since. It is only natural to conclude that there are gone for good, but this is still speculation.

We are sad to see this happen to a business so similar to our own, especially during the Christmas season. We have even used Monarch as a supply partner at times...they had excellent CPU pricing, even better than our distributors in some cases! Look for updates at the bottom of this page, as we come across more information.

Update on Dec 17th 2006:


We would like to annouce a special policy for Monarch customers. To assist former Monarch customers with handling the recent change with the least amount of stress to their lives and business as possible, Puget Custom Computers would like to offer free labor on any computer systems needing service currently covered by Monarch warranty. If you have a Monarch Computer System and are in need of warranty work, simply email our support department for assistance.

Update on Dec 18th 2006:


There has been some confusion on various forums regarding exactly what Puget is offering. To be clear -- Puget is offering to do all warranty related work on Monarch computers, with no labor charges. Former Monarch customers will still be responsible for any shipping or component costs needed for repairs. The last thing we want is for people already let down, to feel let down again by any lack of clarity in our offer!

You can discuss this page, or share information on this topic in our forums.