A word from a Support Technician at Puget Systems

Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.

What I Wish I Had Known Part 2

A little over a year ago, I wrote an article titled, “What I Wish I Had Known” that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I’ve talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer.

With that in mind, here are a few more items our customers would change, if they could go back in time:

Features are not always selling points

We all seem to like our products with lots of features, especially when it comes to computers. After all, the personal computer is supposed to be the most versatile piece of electronics that you own, right? How can it be versatile without a long list of features? When it comes down to deciding what product to buy, one of the first things we do is put the features side by side, and see which gives us more capabilities for the dollar. What are we missing?