High Expectations

A couple of years ago, a new restaurant opened for business in town. For anyone traveling into St. George from Las Vegas or Zion National Park, it is hard to miss because it’s situated the ledge which overlooks the town.

Exactly What I Need

Last week my daughter got pulled over by a policewoman just after midnight for having a light out over the back license plate. After a short reminder that she shouldn’t be driving past midnight because she’s not 18-years old yet, the policewoman let her off without a citation or warning if she promised to replace the light.

The Nordstrom Way

I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.

Selling vs. Problem Solving

“I don’t know where to begin.”

That’s what I told Beth, who was working the counter at my local auto parts store.

I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn’t ​the case when I tightened the gauge and heard the stem pop.

The thin line between stress testing and hardware abuse

As a part of our testing, we want to cause hardware to fail if it is close to doing so. However, stress testing for an excessive amount of time could potentially shorten the lifespan of the system. Is there a line where hardware testing becomes hardware abuse?

Event Schedule For 2018

In 2018, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. Are there any events that we should attend that aren’t on this list? Let us know!

The Last 5 Percent

Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,

Tesla Builds More Than a Supercharger

I got in line at the Starbucks’ drive-thru yesterday for my iced caramel macciato. While waiting, I noticed a familiar scene play out. This is a scene I’ve watched dozens of times since Tesla placed a Supercharger station in the Starbuck’s parking lot:

Tesla owners chatting with each other.