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Wilson Chau (Customer Service Manager)

Consultant's Corner: Adjusting with the Times

Written on June 2, 2021 by Wilson Chau

When the pandemic hit last year, it threw everyone into a tailspin. Not only did we have to adjust, but so did a number of our clients.

Read this article at https://www.pugetsystems.com/guides/2140
Mark Anthony Maninang (Technology Consultant)

Consultant's Corner: Future-proofing a Workstation for a Disney Animator

Written on May 4, 2021 by Mark Anthony Maninang

Mark from our consulting team recently worked with a man working on animation projects for Disney. He was coming from the Mac and wanted to decrease his rendering times in Octane. Read on about how Mark tailored a workstation to meet his needs today and in the future.

Read this article at https://www.pugetsystems.com/guides/2128
Kari Heckenlively (Shipping Subject Matter Expert)

Going Paperless at Puget Systems

Written on April 22, 2021 by Kari Heckenlively

What changes can we make at Puget Systems to be a bit more gentle towards our planet? We are introducing one big change towards this goal.

Read this article at https://www.pugetsystems.com/guides/2131
Jared Lewis (Business Development)

Consultant's Corner: Can I Run Older Software on a new PC?

Written on April 20, 2021 by Jared Lewis

How can we meet the news of a customer who has legacy software needs? Recently Jared faced this issue where a customer wanted to run an older version of Windows but also wanted a new system with older port options.

Read this article at https://www.pugetsystems.com/guides/2101
Jeff Stubbers (Technology Consultant Lead)

Consultant's Corner - Keeping One More Computer Out of the Landfill

Written on March 21, 2021 by Jeff Stubbers

BIOS and CMOS issues are rare, but when they happen, they can be challenging to replicate and repair. Learn how Jeff helped one customer solve these issues on a workstation not purchased from Puget Systems.

Read this article at https://www.pugetsystems.com/guides/2073
Geno Rosario (Technology Consultant)

Consultant's Corner - Why I Turned Down a Sale

Written on February 24, 2021 by Geno Rosario

We aim to provide the best solution for each customer. Sometimes that means turning down a sale.

Read this article at https://www.pugetsystems.com/guides/1743
DJ Bailey (Marketing Coordinator)

My Experience Joining the Team at Puget Systems

Written on May 13, 2020 by DJ Bailey

Have you ever wondered what it's like to work for Puget Systems? As one of Puget's newest Technology Consultants, and with barely five months under my belt, I may not have as nuanced an insight into the company's inner workings than some of my peers.

Read this article at https://www.pugetsystems.com/guides/1754
Brett Nordquist (Customer Experience Engineer)

An Interview with our Post-It Note Artist

Written on May 10, 2020 by Brett Nordquist

Puget Systems is full of skilled computer builders. But we also have employees with many other talents. One person I'd like to talk about today is someone with a unique talent who has found a way to share it with a few of our customers.

Read this article at https://www.pugetsystems.com/guides/1742
Mark Anthony Maninang (Technology Consultant)

Surviving the Quarantine

Written on May 7, 2020 by Mark Anthony Maninang

My name is Mark Anthony, named after the Roman general, not the singer. Looking back on the past 2 months of working from home I’ve learned a lot. Working from home has become the new normal for many of us here at Puget Systems.

Read this article at https://www.pugetsystems.com/guides/1724
Houston Bennett (Social Media & Community Manager)

Adjusting to Working from Home - Houston in Marketing

Written on April 13, 2020 by Houston Bennett

Working from home has presented some unique challenges and benefits that I wasn't expecting. I've only been doing it for the past six weeks or so but I've learned a lot. It's taken a shift in mindset and the creation of a whole new set of habits.

Read this article at https://www.pugetsystems.com/guides/1722
Oscar Tirado (Marketing Coordinator)

Adjusting to Working from Home - Oscar in Marketing

Written on April 10, 2020 by Oscar Tirado

Like most of my colleagues, working from home isn’t foreign to me. I have been working remotely for 1-2 days out of the week for the past ~4 years. I never really thought much of it aside from it being more of a self-paced workday.

Read this article at https://www.pugetsystems.com/guides/1715
Kelly Shipman (Puget Labs Technician)

Adjusting to Working from Home - Kelly in Labs

Written on April 8, 2020 by Kelly Shipman

Working from home has been challenging in ways I had not expected.

Read this article at https://www.pugetsystems.com/guides/1704
Wilson Chau (Customer Service Manager)

Target and the Out-of-Box Experience

Written on March 31, 2020 by Wilson Chau

In my family, my wife and I have our roles. To name a few...I mow the lawn, wash the dishes, clean the bathroom while she does the laundry, get the groceries, and keep track of family schedules.

Read this article at https://www.pugetsystems.com/guides/1471
Brett Nordquist (Customer Experience Engineer)

How Customer Feedback Makes Us Better

Written on June 3, 2019 by Brett Nordquist

At Puget Systems, we have both formal and informal avenues by which we collect feedback from our customers. In terms of informal feedback, customers speak to sales and support staff on a daily basis and often share their experiences about our people and products. Feedback like this might be shared with the team or escalated to a manager if there's an issue to which we need to react.

Read this article at https://www.pugetsystems.com/guides/1396
Jeff Stubbers (Technology Consultant Lead)

When a deal is not a deal

Written on March 30, 2019 by Jeff Stubbers

During a recent computer component purchase, I learned that purchasing isn't just about acquiring a product. You are creating relationships. Even if they may be micro-relationships, they are relationships all the same. So you just have to determine which type you wish to have.

Read this article at https://www.pugetsystems.com/guides/1394
Brett Nordquist (Customer Experience Engineer)

Earning a Customer

Written on March 24, 2019 by Brett Nordquist

I took my Honda Odyssey into have its oil changed last week. Within a mile, I have a choice of no less than five quick lube and oil shops. My selection often comes down to which shop has the shortest wait time.

Read this article at https://www.pugetsystems.com/guides/1271
Brett Nordquist (Customer Experience Engineer)

High Expectations

Written on November 4, 2018 by Brett Nordquist

A couple of years ago, a new restaurant opened for business in town. For anyone traveling into St. George from Las Vegas or Zion National Park, it is hard to miss because it's situated the ledge which overlooks the town.

Read this article at https://www.pugetsystems.com/guides/1223
Kelly Blake (Public Relations Manager)

Feel the power of VR at Pacific Science Center this summer!

Written on August 22, 2018 by Kelly Blake

Transform into a tree or experience a billion years in just 10 minutes! No matter the experience you choose, you will be going back for more.

Read this article at https://www.pugetsystems.com/guides/1212
Brett Nordquist (Customer Experience Engineer)

Exactly What I Need

Written on August 4, 2018 by Brett Nordquist

Last week my daughter got pulled over by a policewoman just after midnight for having a light out over the back license plate. After a short reminder that she shouldn't be driving past midnight because she's not 18-years old yet, the policewoman let her off without a citation or warning if she promised to replace the light.

Read this article at https://www.pugetsystems.com/guides/1200
Kelly Blake (Public Relations Manager)

Puget Systems Packaging Withstands Stolen FedEx Truck

Written on July 23, 2018 by Kelly Blake

What's your worst nightmare when shipping out your most precious cargo? Raise your hand if taking a shipment for a joyride was your answer. Didn't think so! But, it happened to us.

Read this article at https://www.pugetsystems.com/guides/1177
Brett Nordquist (Customer Experience Engineer)

The Nordstrom Way

Written on June 8, 2018 by Brett Nordquist

I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.

Read this article at https://www.pugetsystems.com/guides/1166
Brett Nordquist (Customer Experience Engineer)

Selling vs. Problem Solving

Written on May 18, 2018 by Brett Nordquist

"I don't know where to begin." That's what I told Beth, who was working the counter at my local auto parts store. I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn't ​the case when I tightened the gauge and heard the stem pop.

Read this article at https://www.pugetsystems.com/guides/1102
Matt Bach (Senior Puget Labs Technician)

The thin line between stress testing and hardware abuse

Written on January 30, 2018 by Matt Bach

As a part of our testing, we want to cause hardware to fail if it is close to doing so. However, stress testing for an excessive amount of time could potentially shorten the lifespan of the system. Is there a line where hardware testing becomes hardware abuse?

Read this article at https://www.pugetsystems.com/guides/1098
Eric Brown (Marketing Manager)

Event Schedule For 2018

Written on January 22, 2018 by Eric Brown

In 2018, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. Are there any events that we should attend that aren't on this list? Let us know!

Read this article at https://www.pugetsystems.com/guides/1064
Brett Nordquist (Customer Experience Engineer)

The Last 5 Percent

Written on October 20, 2017 by Brett Nordquist

Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,