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Brett Nordquist (Customer Experience Engineer)

In Search of Competition

Written on March 10, 2017 by Brett Nordquist

While speaking to our customers, I'm often asked why we don't carry a specific brand or type of product. For example, AMD recently released a CPU called Ryzen that competes with Intel CPUs. AMD is positioning these chips as comparable to Intel's offerings but at a lower price. Some customers are interested in how these new chips stack up. 

Our approach at Puget Systems is to evaluate new products to see if they would improve the products we offer today. We also listen to our customers to gauge their interest and needs. As we began to move into workstations designed for customers using Adobe Premiere  and Lightroom, we became aware of their serious storage needs. We decided to have Puget Labs look into storage solutions that would meet their needs. That resulted in us offering external Glyph drives

Decisions like this can take months because we want to make certain we're offering the best of the best. If you want a good product, you can go to NewEgg or Amazon and browse through hundreds of reviews. You might even find someone who actually purchased and used the product! 

That's not how we operate.

We bring in new products, and have our technicians put them through stress tests and benchmarks. Not only must they perform well, but they must be reliable and adequately supported by the PC ecosystem. That means as well as a new CPU might perform, it still requires a compatible motherboard and RAM. We also must be able to take consistent delivery of every product we offer. 

Most products don't make it out alive. Some good products don't fit into our product line. That's unfortunate, but that's how it works. 

And this brings me back to AMD. 

I'm not alone at Puget Systems when I say that I'd love to see AMD go toe-to-toe with Intel like two heavyweight fighters in their prime. I have fond memories of heading off to Fry's to purchase an AMD Athlon 64 X2 4400+ CPU that would become the foundation of my PC for the next five years. I became a fan of AMD on that day and have rooted for them since. 

Intel would eventually release their Core 2 technology on the world and, well...you know the rest of the the story. AMD was out and my new computer was built with an Intel CPU. And that's been the case ever since. 

Rooting for Intel is what it must feel like to root for the New England Patriots. Each year both roll out new products and new players in a system that's built to win. Their dominance is almost taken for granted at this point. 

Intel has invested billions in R&D and deserves its lofty position atop the desktop/server chip food chain. We currently offer only Intel CPUs because they work best in the products our customers demand. That doesn't mean we won't continue to evaluate the competition like we did this past week with a number of Ryzen performance articles for Premiere Pro, Lightroom, SOLIDWORKS and Photoshop

Our goal has never been to offer the most products to the widest range of customers. I doubt you'll find us selling tablets, all-in-ones, or super-thin laptops anytime soon. Our goal is to build the very best desktops, workstations and servers and then optimize them for the workloads of our customers.

This means we won't be able to offer every new product. That means some good products won't make the cut. Some people might be unhappy with our choices. But at the very least, we hope you'll respect our philosophy behind the products we offer. 

Tags: Competition, Intel, NVIDIA, Focus
Patrick Boyer

Brett, thanks for the great explanation...this is why I chose Puget Systems for my great gaming rig! Patrick

Posted on 2017-03-11 16:52:42

I'm glad you enjoyed it, and I hope your gaming rig is keeping you busy. What games have you been playing lately?

Posted on 2017-03-11 19:10:51
Patrick Boyer

I'm enjoying my computer very much, such power and grace! Right now I'm playing "Fallout 4" and a delightful exploration-building-crafting sandbox game called "Starbound", I highly recommend it!

Posted on 2017-03-12 10:37:56

I was just reading about Starbound last week and it looks like a game I'd enjoy. I'll have to check it out. I prefer smaller quirky games over the big names. I really enjoyed Firewatch and Kentucky Route Zero recently.

Posted on 2017-03-13 01:40:06
Thomas Goward

Does that mean that you're not going to offer any Ryzen chips?

Posted on 2017-03-23 22:12:15

At this time, that is correct. We have evaluated Ryzen performance with the R7 1700X and 1800X across several applications, and found that it was not worth adding to our product line. We plan to re-evaluate in a few months, once the platform is more mature. If you want to see our articles about Ryzen, here is a search link: https://www.pugetsystems.co...

Posted on 2017-03-23 22:31:32
Dave Barbara

My Puget desktop is about year old now. Thanks to the stress tests placed on my computer before I received it the performance of my computer today appears to be the same as the first day it was up and running a year ago. Before my Puget computer I always built my own computers. I never bought on price alone so my computers were fairly expensive. I hate to say this but I could not have built a computer that is better than my Puget Computer. One of the things that most impressed me thermal imaging at the highest stress levels. As a retired electronics engineer I would have liked to have been able to perform that kind of test. My computer runs so cool and quiet that it is scary. If the power light was not on and the monitor images I would not know it is on. As for performance it is more than fast enough to be a gaming PC, but I am not a gamer. My requirements were more graphics oriented. Thanks for a great PC.

Posted on 2017-03-24 03:07:56

Hi Dave, I'm glad to hear your computer is still running well. We love to hear from customers who have owned their computers for a little while and are still happy with their purchase.

Posted on 2017-03-24 21:04:48
ZMe Ul

AMD Ryzen's launch was rushed, premature - RAM issues, FMA3 bug, other issues
these could've been ironed out if AMD would just test the chips before pushing them to market

Posted on 2017-03-24 17:21:40
Trolling 4 Dollars

I agree with your/ Puget's approach. I built my own workstation for work 2 years ago, and since I knew I needed performance and reliability, it is still working great for my 3D drafting needs. Asus x99-A, 5820K, GTX960, Samsung 850 Evo, WD HDDs, Noctua cooler.

Posted on 2017-03-24 17:22:39

That's a really nice machine you put together.

Posted on 2017-03-24 21:03:08