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Jeff Stubbers (Technology Consultant Lead)

When a deal is not a deal

Written on March 30, 2019 by Jeff Stubbers
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It was time to get a new headset so I asked colleagues about their recommendations, and searched out reviews of the various options available. I decided on the Logitech G933 Artemis Spectrum 7.1 Surround Sound Dolby & DTS Wireless Headset. Whew, that's a mouthful.

Once the specific headset was determined, I went about finding where I could get the best deal. I checked online sites that list items that go on sale, and checked online auction houses as well as some local stores.

I found a reasonably priced headset from a bigbox store near my location, and also found one at an auction house for a much lower price. Initially I was very excited about the prospect, as the lower price piqued my interest. The auction seller was from another country and was offering several of these headsets. However, while the product name was the same on the title of the ad, there was no UPC number, model number, specs, or other details listed. So I reached out to the seller to inquire about this. Receiving no response from the seller, along with the lack of information helped solidify the decision to avoid that seller's "deal."

I chose to purchase from the bigbox store even though they were more expensive. In this way I knew the product I was going to get would be authentic, without surprises, and with no regrets.

A week after my purchase, the bigbox store had a sale on the headset. I simply contacted them about this and they gladly refunded the price difference. I thought about what my exerience may have been like if I attempted to contact an online auction seller about a lower pricing after purchase. After the laughing would have subsided, I'm sure we all know how that conversation would have gone. If I had any issue with the headset, how would I be treated from the random auction seller? Uh huh.

Sometimes getting the lowest price you can find isn't getting the best deal.

Tags: Service, Business, Values

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Posted on 2019-04-13 19:06:31