Puget Systems Blog Posts in Category "company"
I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we'd be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.
To our readers: If you would permit me, I would like to use the blog for my own purposes. From time to time, I would like to write to my team, currently the 36 people who call Puget home. Why don't I simply email each of them instead of publishing here? I want these letters to be a stake in the ground, and there is no better way to commit than to say it publicly. I hope you enjoy these letters as well, as they provide a little peak behind the curtain.
If you enjoy good coffee and are traveling through the southwesternmost corner of Utah, you'll have to stop at Jazzy's. You'll find they make a great cup of coffee, but you won't find their website. They don't have one. No drive-thru either.
In 2017, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we are working with many user groups this year and have a big tradeshow calendar lined up. Are there any events that we should attend that aren't on this list? Let us know!
As a part of our goal to provide not only quality workstations, but a complete workflow solution, Puget Systems has recently partnered with Glyph Tehchnologies to offer their robust and reliable external drives to our customers.
As a small business company, we value the the personalized touch we offer to our clients. Our goal is to ensure the client gets a great purchasing experience and that the system is tailored to their needs. We try our best to be as thorough as possible when discussing a system quote with a client and ensure we've addressed any questions, concerns, or requirements they have.
Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.
If you've been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have traveled approximately 15,000 miles.. So what have we been up to?
A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:
I'm going to coin this transformation as the "small business singularity." If you're a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.
I had the mission to write a blog post that conveyed how we keep the repeat business of so many of our customers. After writing several drafts, I realized that the post had already been written by our customers -- in the form of personal emails I receive on a daily basis. With their permission, I offer you two emails I have recently received. They do a very good job of summarizing why people keep coming back to Puget Systems.
As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.
Sunday is my quiet day. Made more so today, by the fact that our kids (all four of them) went to my parent's house yesterday for an overnight visit. I set aside Sundays to be a relaxed, stress free day that allows me to recharge. Lately, here at Puget, I have been recommending that practice to everyone on our team. "Why now, in particular?" you may ask. It's been nuts.
In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.
We focus on feedback because we are in a relationship with every single on of our customers. Like any good relationship, it requires both talking and listening. Can you think of a healthy relationship where one person does all the talking? Too many times companies invest huge amounts of resources on messaging -- manipulating, adding nuance or changes -- when it could come more naturally when you introduce listening into the organization.
All kinds of things come up during the build process. We check and double check. We tweak. We modify. We look for the perfect. Perfect builds take time and our standards are high. We want you to walk away feeling that every dollar you spent, every day you waited was absolutely worth it.
To the best of my knowledge, it's been at least six years since we've written about life behind-the-scenes here at Puget Systems. So we're going to kick off a whole new generation of newsletters - focused more on the people and less the technology - as we dive into this summer season of 2014. I hope you enjoy this little glimpse of what working at Puget Systems is really like, day to day.