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Services Information

The Puget Custom Computer System Warranty is one of the most comprehensive in the industry. The standard Puget warranty includes lifetime labor and technical support with a one year warranty for all parts purchased from Puget. Extended warranty upgrades are available for purchase with complete computer systems to extend the duration of the parts warranty to two or three years. Warranty service for all peripherals (monitors, speakers, external equipment) is provided by the manufacturer of the component. All claims for warranty service must be made during the term of the warranty.

Our warranty covers you better, when you need it most:

* We pay for shipping costs for the first 30 days of computer system warranty
* All computer systems come with lifetime tech support and labor services
* We DO NOT outsource our customer service!

Within 30 days of the shipment of your order, you have the option to return your hardware for refund. Due to the high amount of labor involved in our services, all refunds are subject to a 15% restocking fee. All returned hardware must be undamaged and in as-new condition, in original packaging. Opened or activated software is not eligible for return. After the 30 day term, the system or components can only be returned at the discretion of Puget Systems, at the current value of the hardware minus a 15% restocking fee. Shipping costs are not refundable, and you are responsible for shipping costs to return a system. Special order items (parts not listed on our website, but are added by request to a quote), services, and peripherals (monitors, keyboards, mice, speakers, etc) are not eligible for return. Quantity orders and orders of $8,000 or more are not eligible for return.

Click here for complete details on our warranty.