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Taking Ownership of a File

Written on April 13, 2016 by

This article covers taking ownership of a file and changing the permissions so that you can modify, delete, or move the file. It includes a video showing the process for this.

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Replacing the optical drive dust cover on the Silverstone SG10 Chassis

Written on March 14, 2016 by

This guide shows how to replace the optical drive dust cover on the Silverstone SG10 Chassis.

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Troubleshooting Sound Issues

Written on March 1, 2016 by

From time-to-time, we hear of customers running into issues getting sound to play through devices attached to their systems. These issues can present themselves when you first unbox your Puget System or can occur later on down the road. Here are some suggestions for resolving your sound issues.

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Updating Your Asus Motherboard BIOS

Written on February 29, 2016 by

This guide shows how to update your system BIOS. It's specifically written for the Asus motherboards Puget Systems uses, though it should apply well to most Asrock boards.

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Saving the Windows System Event Viewer Log

Written on January 20, 2016 by

This guide discusses how to save the System Event Viewer log in Windows 7 and Windows 10 for use in troubleshooting.

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Installing Windows from Scratch

Written on December 2, 2015 by

This article covers the process of installing Windows. It's specifically targeting Windows 10, but also covers installation for Windows 7 and 8, as they use the same installer.

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How to Switch to Internet Explorer from Microsoft Edge

Written on November 4, 2015 by

This article explains what Microsoft Edge is and shows how to switch to Internet Explorer if you prefer it.

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Windows 10 Upgrade Blocking

Written on September 30, 2015 by

Here at Puget Systems, there has been a lot of talk about the free Windows 10 upgrade process available to users of Windows 7 and Windows 8.1. But if you are going to be sticking with your existing Windows installation, this will help you to disable the notifications and pop ups and try to prevent the upgrade.

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Black Screens, Cursors and Phantom Monitors

Written on September 4, 2015 by

Here you are, Windows 10 bound and excited for your new OS. Suddenly, you're greeted with... Nothing? This is a fairly common occurrence on computers that have taken the complimentary upgrade.

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Problems Opening Programs in Windows 10

Written on August 7, 2015 by

This article describes how to fix an issue with programs starting minimized in a newly upgraded copy of Windows 10.

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Data Migration with Samsung SSDs

Written on August 7, 2015 by William George

A short support guide on how to clone your drive to a new Samsung SSD using the free Samsung Data Migration Software. Useful for folks wanting to upgrade from a hard drive to a SSD, or for those with a small SSD who want to move to a larger one.

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Questions from Customers: Windows 10

Written on August 5, 2015 by

Our customers have had some questions about the recent launch of Windows 10. Here's a few of the more common questions, and our answers.

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Preventative Maintenance: Dusting out your computer

Written on July 2, 2015 by

About once a year or so, you will want to clear out the dust that is in your computer as preventative maintenance to make sure your computer is running properly. Here are some tips for cleaning out the dust in your desktop or laptop.

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Reversing front panel door of Fractal Define R5

Written on July 1, 2015 by

Here at Puget Systems Support, one question we get asked pretty often is how to reverse the door on the Fractal Define R5. Here is a step by step video showing how to make that change.

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How to install or replace a modular power supply

Written on April 28, 2015 by

This is a video showing you, step by step, how to replace a fully modular power supply

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Traverse Pro 17 (M765i): Removing the keyboard and accessing secondary RAM slots

Written on April 7, 2015 by

This video will show you how to remove your keyboard as well as accessing the secondary ram slots underneath the keyboard on your Traverse Pro 17in.

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Configuring Bitlocker in Windows

Written on March 25, 2015 by

A TPM module allows you to encrypt your hard drive with Microsoft Bitlocker. This article shows you how to set up Bitlocker in Windows.

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Installing and Configuring a TPM and BitLocker

Written on March 13, 2015 by

The goal of this guide is to discuss how to install and configure a TPM (Trusted Platform Module) for use with Microsoft's BitLocker functionality. The process is fairly straightforward, but you want to make sure it's done correctly so that your information is secure. BitLocker is a feature which allows for the encryption of the entirety of the data on a drive. It's beneficial in that it ensures only those who have the correct key for the encrypted data are allowed access to it. It is even more secure with the addition of a TPM instead of having to manually insert an unsecured thumb drive or manually enter a key.

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Replacing a front case fan on the Fractal Design Arc MIDI R2

Written on February 11, 2015 by

It can be tricky getting to the front fans on the Fractal Design Arc MIDI R2. This is an instructional video showing you the step by step guide for adding or removing a front case fan.

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Traverse Pro 17 (M765i): Add or remove secondary hard drive/optical

Written on January 24, 2015 by

This video will show you how to add or remove an optical(CDROM) or secondary hard drive from your Traverse Pro 17.

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Disabling the Fractal R4 power LED/ Removing acrylic fan holder

Written on July 23, 2014 by

We have had some customers report that the power LED on the on the Fractal Design Define R4 is too bright for their liking. This is a video that will show you how to disable the power LED. This video also shows you how to remove an angled acrylic fan holder.

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Computer clock losing time

Written on June 26, 2014 by

Does your clock constantly drift to an inaccurate time/date? Our guide will help you hunt down the source of the problem and fix it!

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7 Signs You May Have A Virus

Written on March 3, 2014 by Brett Nordquist

Our customers occasionally call us with questions about a virus or malware they've heard about. They want to make sure their computer hasn't been compromised, but they aren't sure what symptoms to look for. We designed this article to help you determine if your computer has been compromised.

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Attaching a Wifi Antenna

Written on February 27, 2014 by Brett Nordquist

At Puget Systems we offer a number of motherboards, some of which include wireless networking capabilities. This is often referred to as 802.11 A/B/G/N or AC.

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Fractal Design Define R4: Reseating front panel connections

Written on February 19, 2014 by

This is a video that will show you how to reseat the front panel USB and fan connections on the Fractal Design Define R4.