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Poor Performance in Premiere Pro CC 2018 (Ver. 12.1.X) with ProRes footage

Written on May 1, 2018 by Matt Bach

We have recently found an issue with Premiere Pro 2018 version 12.1.X with ProRes footage causing up to 35% longer export times and a 50% drop in live playback performance with both ProRes 422 HQ and ProRes 4444 footage. Unfortunately, currently the only fix appears to be rolling back to version 12.0.1 of Premiere Pro 2018.


Read this article at https://www.pugetsystems.com/guides/1148
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Linux in Windows, how exciting

Written on April 30, 2018 by Chad Warmenhoven

Microsoft generously wrote in the ability to install a FEW Linux distros but unfortunately, it doesn't work right out of the box. In the guide I will discuss how to install the WSL and get the distros installed.


Read this article at https://www.pugetsystems.com/guides/1138
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Intel Microcode Breach- Meltdown and Spectre Solutions Identified

Written on April 18, 2018 by Ben Nelson

In this article we will revisit the at-first frightening exposure of the security breach caused from the Intel Microcode breach possibility. We will review what the breach is, what solutions we use at Puget to protect our systems, and offer assistance finding your microcode patch.


Read this article at https://www.pugetsystems.com/guides/1113
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Is Your Computer Not Waking from Sleep?

Written on February 7, 2018 by Geno Rosario

We're seeing many reports of sleep issues that can often be resolved quickly if you know where to look.


Read this article at https://www.pugetsystems.com/guides/1104
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Linux hardware identification tools - now with more GUI

Written on February 1, 2018 by Chad Warmenhoven

We all utilize hash commands (terminal) for a number of functions in Linux but you know, sometimes it's nice to have a GUI. This is the first in a series of posts that will provide some useful GUI based tools for your Linux environment. I felt the best place to start was with hardware information collection.


Read this article at https://www.pugetsystems.com/guides/1100
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Puget Systems Out of Box Experience - Windows 10

Written on January 25, 2018 by

Up until late December 2017, the way we installed operating systems here at Puget required us to to fully configure Windows and set up a user account for our customers, preventing end users from selecting the options and user name they might really want. It did have some added benefits, like allowing us to install requested software, but the process was inefficient and time consuming. Sparing you the grueling details, we have now moved to a much more refined and efficient process that allows you, the end user, to configure and set up Windows just the way you would like! This is excellent news! However, we also understand that opening up the box and booting the system up to a Windows setup screen can be somewhat daunting. I have created this guide to walk you through the process and offer advice along the way. I hope you enjoy!


Read this article at https://www.pugetsystems.com/guides/1088
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Did Windows 10 suddenly turn black & white?

Written on December 28, 2017 by Geno Rosario

Microsoft decided to add a shortcut for Color Filters, and they may be a little too close to a command you use frequently....


Read this article at https://www.pugetsystems.com/guides/1035
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Creating and Restoring Full Disk Images

Written on December 1, 2017 by Nick Krader

How to backup a whole drive to an image file and then restore that image at a later time.


Read this article at https://www.pugetsystems.com/guides/1073
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HTC Vive Compositor Error

Written on November 24, 2017 by Ben Nelson

In this article I will share my experience of getting a disruptive VR error when setting up an HTC Vive for a family VR event. The VR issue I experienced was "Compositor is not fullscreen". This article will cover why the issue occurs and the troubleshooting to do to find a solution.


Read this article at https://www.pugetsystems.com/guides/1071
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Coming from MacOS? Your Shortcuts Will Not Change Much

Written on November 16, 2017 by Geno Rosario

As more people switch from Mac to Windows, we're seeing increased amounts of questions on how to use basic shortcut keys in Windows.


Read this article at https://www.pugetsystems.com/guides/1069
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TPM Firmware update

Written on November 9, 2017 by Chad Warmenhoven

We are seeing an issue surrounding current TPM modules and numerous motherboard manufacturers including ASUS, ASRock and Gigabyte.


Read this article at https://www.pugetsystems.com/guides/1042
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WHEA_UNCORRECTABLE_ERROR on Gigabyte x299 and Skylake-X [SOLVED]

Written on September 21, 2017 by Chad Warmenhoven

We are currently researching a fix for the WHEA_UNCORRECTABLE_ERROR when using Adobe software on an Gigabyte x299 and Skylake-X processors.


Read this article at https://www.pugetsystems.com/guides/1028
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SG10 HDD and SSD install

Written on September 8, 2017 by Chad Warmenhoven

Do you have an SG10? Do you want more storage space or a backup drive? This article and video will guide you through the process of installing additional SSDs and HDDs in your SG10 Puget System case.


Read this article at https://www.pugetsystems.com/guides/1027
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Swapping Drives in Fractal R5 Case

Written on September 8, 2017 by Ben Nelson

In this article Puget Systems goes over how to replace a faulty HDD or SSD in a Fractal R5 case. It also includes information on how to add a drive to the drive rack and explains basic storage practices.


Read this article at https://www.pugetsystems.com/guides/1022
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How to find out if your drive is failing

Written on September 5, 2017 by Ben Nelson

At Puget Systems, we use a couple free drive diagnostic tools to tell us if there are issues with solid state drives and hard disk drives. Some of the programs that will be summarized include disk error checking tool, Samsung Magician, and Crystal Disk Info.


Read this article at https://www.pugetsystems.com/guides/1008
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How to enable Network Discovery and configure sharing options in Windows 10.

Written on September 1, 2017 by

Network Discovery in the Windows operating system is a network setting. In this setting you can set whether or not other computers on the network can communicate with connected devices and systems.. If Network Discovery is enabled, sharing files and printers over a network becomes easier.


Read this article at https://www.pugetsystems.com/guides/999
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Windows Update Fix: Gigabyte X99 + Intel Chipset

Written on August 7, 2017 by Geno Rosario

Having issues with updating to Windows Update 1703? Are you on a Gigabyte X99 Motherboard? Try this workaround.


Read this article at https://www.pugetsystems.com/guides/990
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Windows 10 reset

Written on July 27, 2017 by Chad Warmenhoven

Are you interested in a clean install of Windows 10? Or maybe you just want to improve system performance and reliability but retain files and folders? This guide will simplify the Windows 10 reset process to help get your system back on track. Please make sure your data is sufficiently backed up before hand!


Read this article at https://www.pugetsystems.com/guides/970
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Maintaining Your System Over Time

Written on June 22, 2017 by

Nothing makes me more proud than hearing from a customer that has a system built by us that is 10 years old. Not to toot our own horn (toot-toot) but that is an entire decade that a system we built helped someone get their work done! That is remarkable.


Read this article at https://www.pugetsystems.com/guides/964
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SSD optimization in Windows 10

Written on June 8, 2017 by Chad Warmenhoven

Let's get the most out of that speedy new SSD in your Puget Systems computer. Optimizing settings and configuration of the SSD can provide improved performance and reliability.


Read this article at https://www.pugetsystems.com/guides/961
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How to Update Your Nvidia Graphics Driver for Windows

Written on June 2, 2017 by Alicia Menson

As a PC user, you may have some questions on if you should always have the newest version of your graphics card installed. What are some reasons why you would want to update your driver? What are the benefits of doing so? What are the concerns if they aren't updated?


Read this article at https://www.pugetsystems.com/guides/952
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How to Create A Drive That You Can Use in Mac OS X & Windows

Written on June 1, 2017 by Geno Rosario

A quick, easy guide to formatting a drive that will work in both operating systems.


Read this article at https://www.pugetsystems.com/guides/939
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Do Macs Get Viruses?

Written on June 1, 2017 by Geno Rosario

A short summary on Macs vs. Windows in the virus category.


Read this article at https://www.pugetsystems.com/guides/924
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AppleCare vs Puget Systems Service

Written on June 1, 2017 by Geno Rosario

How does Puget Systems stack up against AppleCare?


Read this article at https://www.pugetsystems.com/guides/955
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Tweaking Windows 10 Privacy Settings With ShutUp10

Written on May 24, 2017 by

Windows 10 is by far the most invasive operating system that Microsoft has created to date. Between data-tracking tidbits and forced tethering to Microsoft's online services, Windows 10 is almost always looking over your digital shoulder. This can be a daunting thought and one that does not sit well with most end-users and rightfully so!