Many Adobe applications will soon require Windows 10 (ver 1703) or newer
Written on September 12, 2018 by Matt BachThe next major update to Adobe Media Encoder, After Effects, Audition, Character Animator, Prelude, and Premiere Pro will no longer support Windows 7, Windows 8, or even older versions of Windows 10. We will step through how to check if you will be affected and what you can do to fix it.
Resolving NVIDIA Quadro OpenGL Kernel Exception
Written on August 10, 2018 by Jon AllmanIf you are encountering an OpenGL crash due to kernel exception error code: 3 (subcode 2), then check out this article for a solution!
Failing to Update to Windows build 1803?
Written on July 27, 2018 by Geno RosarioThis article will hopefully help in getting past the Windows 1803 Install hurdle.
Windows 10 Drive Partitions
Written on July 9, 2018 by Ben NelsonHave you ever wondered why your hard drive is split up into different partitions? This article will explain in depth the different kinds of drive partitions, how to split up a drive into different sections, and what partitions to expect when installing and operating in Windows 10.
How to Disable USB Selective Suspend
Written on June 29, 2018 by Jon AllmanAre you having trouble with your USB devices not being recognized after your system wakes up from sleep mode? Check out this guide where we cover the Windows USB Selective Suspend feature and how to disable it.
The Puget Systems Repair Experience: What You Can Expect
Written on June 21, 2018 by Ken ColorossiAll Puget Systems come with lifetime labor and support. Although we hope that you never have to send your system in to be repaired there maybe be a time when you do. This article was created in an effort to show you what to expect when you do have to send your system in for repair.
How To Remove The Puget Tools Application
Written on June 20, 2018 by Chad WarmenhovenThe Puget Tools application is installed on all Puget computers built after 01/01/2018. If you do prefer to remove this application, this guide will help you do so.
Audio Issues Associated with Windows 10 (Builds 1709 & 1803)
Written on June 15, 2018 by Geno RosarioThis article goes over some issues we've discovered recently related to Windows Builds 1709, 1803, & audio-related issues.
Failure transferring large blocks of data between Glyph drive and internal HDD
Written on June 12, 2018 by Chad WarmenhovenRecently we have noticed an issue when transferring data between mechanical drives and the Glyph Studio Raid external device. Specifically the issue pertains to large folders with numerous subfolders. In our initial testing it would appear that the data size is irrelevant beyond a few GB and mostly revolves around the number of subfolders.
How to switch from a Microsoft account to a local user in Windows 10
Written on June 12, 2018 by Chad WarmenhovenIf you accidentally set up a Microsoft account instead of a local user and would like to reverse this, this article is perfect.
How To Manually Install Windows 10 Updates
Written on June 1, 2018 by Samyntha HubbardMost of the time, Windows 10 will keep itself up to date - but if you run into a situation where an update is not available, or not applying automatically, there are ways to manually download and apply patches. This article will outline those options.
How To Select The Right Uninterruptible Power Supply (UPS) For Your Computer
Written on May 24, 2018 by John HunklerAn uninterruptible power supply, also called a UPS system or UPS battery backup, protects connected equipment from power problems and provides battery backup power during electrical outages. This article explains the differences between UPS models and aims to help users select the right UPS for their computer system.
Setting up multiple monitors in Windows 10
Written on May 22, 2018 by Jon AllmanHave you plugged in a second or third display and need to set it up? Check out this guide where we cover how to configure multiple displays in Windows 10.
[FIXED] Watchdog DPC Violation Error with Multiple NVIDIA GPUs
Written on May 11, 2018 by Ken ColorossiIn this article, we discuss an issue we have been seeing with triple or quad NVIDIA GPU configurations. When running a GPU and CPU heavy workload, it will cause the system to crash and give the DPC_WATCHDOG_VIOLATION error or "blue screen of death". We have included an instructional video outlining a work around we have found to resolve this issue. We are also currently coordinating with NVIDIA on a permanent fix. Updates will be published to the article as they become available.
HomeGroup Is No Longer Part of Windows 10
Written on May 2, 2018 by Geno RosarioWindows Update 1803 launched this week, and one specific change may catch some users off-guard.
Poor Performance in Premiere Pro CC 2018 (Ver. 12.1.X) with ProRes footage
Written on May 1, 2018 by Matt BachWe have recently found an issue with Premiere Pro 2018 version 12.1.X with ProRes footage causing up to 35% longer export times and a 50% drop in live playback performance with both ProRes 422 HQ and ProRes 4444 footage. Unfortunately, currently the only fix appears to be rolling back to version 12.0.1 of Premiere Pro 2018.
Linux in Windows, how exciting
Written on April 30, 2018 by Chad WarmenhovenMicrosoft generously wrote in the ability to install a FEW Linux distros but unfortunately, it doesn't work right out of the box. In the guide I will discuss how to install the WSL and get the distros installed.
Intel Microcode Breach- Meltdown and Spectre Solutions Identified
Written on April 18, 2018 by Ben NelsonIn this article we will revisit the at-first frightening exposure of the security breach caused from the Intel Microcode breach possibility. We will review what the breach is, what solutions we use at Puget to protect our systems, and offer assistance finding your microcode patch.
Is Your Computer Not Waking from Sleep?
Written on February 7, 2018 by Geno RosarioWe're seeing many reports of sleep issues that can often be resolved quickly if you know where to look.
Linux hardware identification tools - now with more GUI
Written on February 1, 2018 by Chad WarmenhovenWe all utilize hash commands (terminal) for a number of functions in Linux but you know, sometimes it's nice to have a GUI. This is the first in a series of posts that will provide some useful GUI based tools for your Linux environment. I felt the best place to start was with hardware information collection.
Puget Systems Out of Box Experience - Windows 10
Written on January 25, 2018 by Samyntha HubbardUp until late December 2017, the way we installed operating systems here at Puget required us to to fully configure Windows and set up a user account for our customers, preventing end users from selecting the options and user name they might really want. It did have some added benefits, like allowing us to install requested software, but the process was inefficient and time consuming. Sparing you the grueling details, we have now moved to a much more refined and efficient process that allows you, the end user, to configure and set up Windows just the way you would like! This is excellent news! However, we also understand that opening up the box and booting the system up to a Windows setup screen can be somewhat daunting. I have created this guide to walk you through the process and offer advice along the way. I hope you enjoy!
Did Windows 10 suddenly turn black & white?
Written on December 28, 2017 by Geno RosarioMicrosoft decided to add a shortcut for Color Filters, and they may be a little too close to a command you use frequently....
HTC Vive Compositor Error
Written on November 24, 2017 by Ben NelsonIn this article I will share my experience of getting a disruptive VR error when setting up an HTC Vive for a family VR event. The VR issue I experienced was "Compositor is not fullscreen". This article will cover why the issue occurs and the troubleshooting to do to find a solution.
Coming from MacOS? Your Shortcuts Will Not Change Much
Written on November 16, 2017 by Geno RosarioAs more people switch from Mac to Windows, we're seeing increased amounts of questions on how to use basic shortcut keys in Windows.
TPM Firmware update
Written on November 9, 2017 by Chad WarmenhovenWe are seeing an issue surrounding current TPM modules and numerous motherboard manufacturers including ASUS, ASRock and Gigabyte.