For most desktop builds, we provide screenshots of every BIOS screen, as documentation of your BIOS settings. Most all of our motherboards allow us to save BIOS settings to a profile, which persists even through a CMOS reset or BIOS upgrade. However, we feel it is important to keep a record of all settings we used, just in case! This also allows you a convenient record of our settings, in case you decide you make changes and can't remember your original settings.
Here is a sample of the screenshots we provide:
Read what our customers have to say about our bios screenshots!
4 months ago
"When I first saw my new Puget next to my other computer it looked like a little guy sitting next to a weight lifter, what a unit. This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite. This whole experience with Puget has been nothing short of excellent, right from talking to Wilson to get the build correct, to the status updates, to the professional binder that comes with the computer, to the excellent shipping and packaging to protect the computer during shipping. Excellent job!!!"
MichaelFrom Salt Lake City
8 months ago
"I'm not so much a PC guy. I use one because I have a business-critical application that just doesn't display well in a virtualized instance of Windows running on my Mac. That makes it a very expensive app. Windows has improved a lot recently, so other than the duplicate costs of redundant platforms, I don't mind working in Windows.
My current outdated machine was made by a local boutique PC builder, now out of business (along with my "life time" service warranty). I've had enough of Dell and HP for a life time, so I researched boutique builders again-but this go I wanted to find one a bit less "boutique," and one with real service chops.
After exhaustive research, I decided to give Puget Systems my business. They compete in a commodity business where others make their margin selling the perception of top-shelf quality but delivering something less to make their margin. Puget curates hardware components with the end in mind.
If you take time to lay it out in a spreadsheet, it makes sense. With the law of large numbers at work, putting enterprise quality gear in a computer pays off in the end by generating fewer support tickets. It's kind of a virtuous cycle-better design and parts today means less support burden later. While it seems like simple math, it requires uncommon foresight and character to shift your profit margin to the end of the business cycle.
Like any business that survives, Puget experiments and iterates creating seemingly minor innovations. Keeping copious records of which manufacturer's parts have longevity and which ones generate fewer support calls, they gain organic efficiencies.
The omnipresent threat to computers is heat, so Puget manufactures their own fan mounts. Instead of using the case mounts for the fans-the ones all other computer builders use, farther away from the heat-they design and manufacture their own fan mounts enabling them to locate fans directly next to the heat source (CPUs and GPUs).
This yields two huge benefits: first, your computer operates under a lower stress load bolstering durability and secondly, the computer runs significantly quieter because Puget perches the fans right where they're needed-they spin at a lower rate and less often. End result is a computing experience that sounds more like you're using a solar-powered calculator than piloting a fighter jet (every computer I've owned). Puget pursues noise like doctors nag us about cholesterol.
While their web site is decidedly not "web 2.0," I found the online ordering and fulfillment process more articulate than any e-commerce transaction I've ever had. My order had its own status page detailing every component. With all other transactions, there's a communications gap between the checkout cart and when Amazon delivers your box. Not with Puget.
They show you each step: staging, assembly, installation, quality assurance, final preparation to packing and shipping. Each major step has dozens of discrete work flow tasks (read anal) that must be completed in sequence-and it's all tracked online for the despotic, overlord, control freak in all of us. I changed part of my order, switching to a less-popular CPU. It was a one-day order cycle, and I was able to track it from a staging bin to the production bench.
Every aspect of the build is captured to your status page as well as being documented in an extensive build log including beauty shots of the end product and screen captures of every bios configuration. They also include two infrared camera photos highlighting the heat signature of your system at a normal and exaggerated loads, ensuring quiet, cool computing. All of this is available online and in a hard-copy record in a binder. I didn't have this level of disclosure and detail when I bought my last car or my home-many orders of magnitude more of a considered purchase.
In searching for customer reviews, I bumped into a live stream of them building customer ordered computers live on Twitch. I know...stimulating...Netflix will not be calling Puget for a content licensing deal. Dork confession-it was captivating.
It's more interesting than I imagined seeing how it all comes together, like an episode of "How it's Made." I watched a second build job (these videos are hours long) of the company founder getting interviewed while a tech was building a machine on the bench next to him. As the build took shape the interviewer hit President John Bach with a torrent of questions requiring nuanced answers only a journeyman builder could provide. It's reassuring to know the desk jockey running operations up front can empathize with every potential production variable.
But the most interesting part was watching the top-down camera angle on the bench. The technician building this computer was Houston Bennett, and while it seems like hyperbole, Houston's hands move like someone disarming an explosive device or maybe like Sam Maloof making a rocking chair.
As the build progresses and fills with components, the space for his hands grows more and more sparse, and the case is regularly pivoted for securing parts and routing cables. I been around craftsmen. My grandfather was a shoemaker and my father was a painter. Their hands were nimble and sure, and Houston moved with similar confidence and restraint.
I realize this is starting to sound like a fanboy obsession. It's just a pile of parts, and whether it turns out to be a blunt instrument or a magic wand is much more dependent upon the hands working the keyboard than the ones seating the RAM. But I also know it was built in an exacting workflow and will be readily supported when needed.
So anyone can charge a premium for better parts, right? Puget's systems may have the best components, but they're nowhere near the most expensive. They're one of the few shops who will explain why a Xeon chip might be a better fit (and cheaper) for your work flow. If you want a bitchin' case and seizure-inducing, dance floor luminescence buy from Origin. All you get from Puget is boring old reliability and friendly, skilled service.
I gain nothing by writing a review (no discount). My only upside is that they're in business when it's time for my next build. And people who build quality and offer superior service should be blessed with continued success. Small businesses grow by word-of-mouth. Puget Systems deserves your consideration."
Pam MeadowsFrom Sacramento
11 months ago
"I'm not a tech savy person so I so apprieciate the staff at Puget. They have been very helpful and do not have that attitude that many computer people do. I purchased the Serenity; it is truly silent. Before purchasing this I had gotten a computer from Frys, it sounded like a 747 taking off, even from across the room! I returned it the next day.
The computer sits on the desk a foot from my chair and I can't hear it! Had a repair person out, he was amazed at the lack of sound. He had even checked to make sure it was on. System is as fast as I need and works seamlessly. After a few years a fan did die, I purchased a replacement from them and it was here in a couple days. Yes, the computer is more expensive than a box store but worth every penny!"
John WFrom Tacoma
one year ago
"If I could rate Puget Systems higher I would! I simply love this company and I feel very grateful to have found them. I am currently on my second PC from them and couldn't be happier.
- Reliable, fast response, best customer service I ever seen.
- Puget Systems does not add bloatware to there computers. Meaning you won't have computer with useless junk on it. Just the operating system you ask for and things you actually need.
- Puget Systems really listens to you and they do not try to up sale you with add-on parts that don't fit your needs or budget.
- When you order a PC you can watch the process with updates on there website so you know what's going on every step of the way while it's being built which is pretty cool because it's nice to see what's finished, what part are in order, and thermal pictures of your PC to show you where most of the heat is at so they can configure the fans properly to reduce heat in your PC.
- You can upgrade your computer you bought from them for free as part of there lifetime commitment to you as a customer and they'll even clean the dust out if you ask! So if you need a new video card and a power supply they can put it in for free. Great if your local if not it depends on shipping and handling costs.
- If you got a problem with your computer they actually care even after the computer is sold. Also a one year warranty and parts from Puget Systems is included. They also email you to check up on how your PC is doing after you use it 6 months or so to check if you're still satisfy with your purchase.
- Best benefit I found is if you're local like me you can always drive up to there place of business and avoid shipping and handling cost.
- Products they use are tested for reliability so there not going to sell you cheap unreliable motherboard, power supply, etc... They only sell parts for computers that they have tested a lot and feel strongly about when it comes to parts being reliable.
- If you call and talk to a sales rep and you have no clue about computers or what each part does they will explain every part and what it does and how it helps you when it comes to your needs in your computer you're trying to build. So you can also learn about computers parts and know which part you should spend more money on and what part you really don't need to.
- Can take up to couple week since they have to build your computer and sometimes they have to get a part if its not in there inventory at the moment. With that being said this isn't really a con for me but, had to put something!
- If you're not local I assume things might not be good when it comes to upgrades or issues with your computer due to shipping and handling cost.
- They can be tad bit expensive if you're on a low budget depending on your needs of course. Nice thing though they will be honest and at least tell you the price and try there best to find best way to work with your budget."
2 years ago
"So I bought my custom desktop about 2 years ago from Puget. Initially, I was not sure if I should buy from a smaller custom PC company like Puget since I usually went with an HP or an Asus. However, I did a lot of research and even looked into buying my own parts from Newgegg/Amazon to build my PC. At then end I'm so glad that I went with Puget Systems!!!
This company has absolutely phenomenal customer service and passionate and experienced PC builders. They take their work seriously like an art form and deliver on this promise. I never bought something from a company like this before and I think a lot of American companies wouldn't lose their business to foreign competitors if they retained such caring customer service and quality workmanship.
To start with, I sent a simple email to Puget and over the course of a few emails and phone calls we came up with the perfect configuration I needed. Puget was honest with what I needed to build my PC and did not try to oversell me with upgrades that I didnt need.
Afterwords, I did due diligence on the final cost, and to my surprise the price of the Puget system was just marginally more than the cost to build my own system with parts from Newegg/Amazon. Plus they installed Windows 7 when all the commercial companies are only giving the option for Windows 8 or 10 (which we all know suck).
Then Puget sent me updates, screenshots of all the testing they did to my computer and even helped with data migration. After that I received a huge box with my PC. Puget had done an insanely good job to protect the computer during its journey to my home. I have kept this packaging in case I ever need to upgrade my PC with Puget.
Once I received the PC everything worked properly. There was no crapware or malware and they installed only what I told them to install.
Finally, over the last 2 years, Puget support has helped me with minor Windows software problems, on how to setup my monitors (which I bought on my own) with HDMI and DVI. They also sent me reminders on how to dust and clean the computer and do maintenance. Everytime they have followed up with a phone call and the same person who is knowledgable about the issue. And I never received an email with an 'ad' or some stupid offer. Overall very professional company. I worked with Jeff Stubbers and Chris Crader who have been most excellent with their support.
Also I like my PC to be very quiet, and the specially designed PC that Puget developed has performed excellently, I cant hear it even when its pin drop silent in my home with the AC off.
Overall, you can't go wrong with Puget. I will be relying on this company for all my future PC/laptop needs."
EllenFrom New York
2 years ago
"Highly recommended! Just bought a custom build for the purpose of 3D work. Very nice and knowledgeable people. Intensive tests and quality control. There are real people talking to you and keeping you updated -- will not be buying computers from anywhere else now!"
2 years ago
"Great company. Great computers. I've been a customer since 2007 and have bought three machines from them (a laptop in 2007, a desktop in 2009 and a laptop for my wife in 2012). Still have all three. We use the 2009 and 2012 machines daily. The 2009 desktop is the one I still use for work every day, and it is fantastic six years later. It's great to know this company is doing so well. I won't buy a computer anywhere else. https://twitter.com/SandoESPN/status/639937794949840896"
John RetherfordFrom Tacoma
2 years ago
"I needed to get a new desktop pretty quickly when my 5 y/o big box system started getting glitchy. But I had been out of the market for a while and am not very current on the latest technology. I needed help aligning my current and future needs with a solid system at the best price possible. At first I was a little leery of being up-sold beyond my needs. But the sales approach use by Puget Systems staff is very supportive and I quickly realized I was in the good hands of a consultant who cared about me. I had a few questions, mostly about compatibility, which were addressed accurately, sometimes even after hours. That's service!
The Spirit system I got is very fast and quiet. It has no bloatware in my face. And they provided a shell to hide Win 8.1 that is a dream. to use When I picked up the system i was shown the few things I needed to know, and was given a notebook that documents my whole experience from specs, through the build, metrics and testing, to photos. Being able to get on line and track the progress of my order made me feel a part of the process.
The bottom line is that I will go back for all my computing needs and won't hesitate to recommend Puget Systems to anyone."
Peter Heyde DBA Mad GoodFrom Marietta, NY 13110
2 years ago
"I Own a small DJ business in upstate New York. I was using a Dell XPS 1640 with a soundblaster X-Fi sound card for my business. Knowing that I'd soon need a "backup", I started extensively searching for a new computer, and I "stumbled" on Puget Systems. Having had much experience with Dell and HP, I was tired of the run around circus that THEY call tech support. The more research I did, the more I came back to Puget Systems. I finally called them and talked about building me a new computer. I had my web page open as I was talking to my sales tech while I was spec'ing my computer, he was explaining the options and available features in a very low pressure, imformative way. I ordered my computer, and the whole experience only got better from there. When the computer arrived about a week later, it was accompanied with a comprehensive log of every part manufacturer, contact number, test and build schedule with test results and a FULL complement of discs including drivers, reimaging AND full OS. That's not to say that there weren't any bugs (remember, we're still dealing with Windows) but they were dealt with over the phone with no problems. It's like having a cousin in the computer business who's native language is English and knows their buisiness forward, backwards and sideways for the LIFETIME of the computer! All that's left to say is that the quality of the computer improved the sound of my music from CD to virtual studio quality. I,ve also started doing graphic designs, and my computer is a natural! Bottom Line-thers's nowhere else I'd even consider buying a computer than Puget Systems and you can take that to the bank!"
3 years ago
"The whole experience from initial inquiry to receiving the finished product was great. Puget System's customer reps answered all of my questions promptly and professionally. Receiving regular updates and the ability to watch the build progress and testing steps was quite cool! Puget puts out the extra effort to be transparent and keep it's customers informed. The PC arrived well packaged and with excellent documentation. I especially like the fact that they did not load it with any "bloatware" or superfluous apps. I got a very clean machine with nothing more than what I asked for. You won't find bottom barrel prices here, and that's okay with me. I was willing to pay a little more for a well designed, tested and reliable product. All in all, I'm very pleased with my new PC and Puget System's excellent service and
Read all customer testimonials.