Packing for Shipping
We're proud of the record we maintain when it comes to shipping! At less than 10% of the industry average of shipping damages per month, you can rest assured that we do everything possible to make sure your computer arrives safe and sound!
We pack each machine first in the manufacturer boxing and molded styrofoam. We then put that box inside one of our own double walled, high strength white boxes, with two inches of styrofoam popcorn between the boxes. Many of our cases now have custom packing materials made specially for them! We treat your computer as we would our own white box PC!
Read what our customers have to say about our packing for shipping!
Dave OstromFrom Pullman, WA
3 months ago
"To begin, I’m extremely impressed with Puget Systems customer service. They go the extra mile to communicate what is happening as they accept your order and build your custom computer. They posted regular updates as the computer was built and by using the names of the employees who were assigned the tasks, they helped to really make one feel that Puget Systems is not just a big faceless company and that my own needs were being addressed. I’ve never seen anyone do a better job.
I read reviews to see what other customers are saying and I’m often very irritated by reviews on the web site of a large online retailer where some customers will give a poor rating because of something ridiculous like the fact that they cut their finger when opening the shipping box. With Puget Systems I read reviews on their site and a photography forum unrelated to Puget Systems and the comments were impressive. Their systems were reported as performing well using the software of their choice. One was a little surprised that things worked so fast that he could no longer watch the progress while using stacking software. One was from a customer who had a part failure and he described in detail how helpful the company was in quickly resolving the problem. Others said that from their experiences that they would never switch. Should I have a problem with my purchase it will be wonderful to talk to someone who will not be reading from a script where the first action will be to ask me to clear my cache!
Their level of expertise is also very impressive. It had never occurred to me that I could work with someone who knew the software I was using, had selected components that would work best for that software, and that even ran some of their benchmark testing using features of the software. The person I first asked for recommendations was also a photographer and he knew from the specifications for my current system what the problems were and how to address them. I use Lightroom and Photoshop for my work and when I saw that they tested my build using a current version of Photoshop and the Smart Sharpen Filter I was impressed! Puget Systems has also published numerous papers describing their research, testing, and conclusions that are available to anyone, not just the customers who have already made a purchase. This was very helpful to me in making my configuration decisions.
When the computer arrived, it was packed as described and was in great shape. Puget Systems showed their level of care again as they included extra cables to connect my monitor and a bag of extra knurled screws in case I lost one. The system has met my expectations in that all of the choke points I was experiencing have gone away, software loads quickly, and the “Edit in Photoshop” transfer from Lightroom to Photoshop is performed so quickly that Photoshop doesn’t hang during the process and there is no waiting time.
I couldn’t be happier."
Steven SerdikoffFrom Philadelphia, PA
2 years ago
"I tend to look for companies that do business the right way. Until finding Puget Systems, I hadn't found any in the PC business. Puget's builds priced favorably to the rest of the market, but the real value isn't just the well-designed systems, its the level of service. I gave Jeff a detailed list of needs and he guided me toward the right components and build. From then on, I was informed at every step of the process: who was working on my PC and what they were doing. The give tons of info on the parts they use and why, a wealth of info on my system (benchmarks, thermal imaging, etc.), and the final delivered product is flawless (it was so well packed, the FedEx guy who delivered it was impressed!) They provide an old-school binder manual, recovery disks and drive, and a flawlessly built PC -- tidy cable management, lots of efficient and quiet cooling, and great parts. The PC is fast, quiet (often inaudible), no bloatware, everything was installed and ready to go (including all available updates). It boots fast, it runs better than any previous PC I've owned, and I have no doubt it will be far more reliable also. Puget Systems does it right. I've paid premium prices before, but this is the first time I got equal value! My Puget PC doesn't look flashy, but it's a beast of a system, backed up by people who really seem to care about building a machine that does what I need. I've a hard time imagining buying a PC from anyone else ever again."
2 years ago
"I looked at Puget Systems years ago and was impressed by them and finally decided it was time to get a computer specifically tailored to my needs. They offered suggestions, and consistently proved helpful in my decision process. The build was fun to watch as their site showed all the progress from beginning to end with great detail. It shipped great, packed amazingly well. Now that I've used it, its performance has been stellar and now I am spoiled! Come the time I want another computer, I will go with Puget again. Highly recommended."
Jedidiah MitchellFrom NYC
3 years ago
"I've been using custom PC workstations for film post production & VFX since the early 2000s, and I've always preferred to build them myself for cost savings & flexibility.
When my current studio brought up the idea of purchasing a pre-built workstation to replace our (woefully insufficient) Mac Pro 6,1 color grading system I was hesitant to let someone else assemble a box for me. I wasn't thrilled with the configuration options on many vendor websites, and the cost premium seemed a little high, but our EP wanted to give it a shot with Puget due to their apparent focus on the post production industry.
First, my concerns about flexibility were addressed in about 5 minutes on the phone with Puget: they took my requests, understood why I was making them, and proposed a custom build not available through the online tools which met all my needs, even down to specific wire routing for ease of future upgrades. Really surprised that the first person I spoke with -- in sales no less (not engineering) -- was so knowledgeable about build options and why a customer might want something "off-menu" like I did.
Second, when we got the new workstation it was just as fast as I expected from the parts list, but the big surprises for me have been how stable it is, how well laid out the box is, and more than anything else how *shockingly* quiet the system is even under maximum load. They warned me that with some of my custom requests the sound dampening wouldn't be as effective as stock options, but I don't even know what that means in practice: we have laptops, water-cooled systems, tiny desktop RAIDs, etc -- all of them are louder at idle than this box is under maximum load. Hell, our router is louder than this thing. Really impressive tuning & testing, far better than I've ever done for myself.
In addition to the great build, some 3rd party hardware did not function as expected when we initially received the system -- despite it not being their responsibility they have been responsive and helpful in diagnosing the issues and we've been very happy with support so far. Having struggled with workstation support from Boxx & Dell in the past this was a very pleasant surprise.
I love tinkering with hardware so I intend to continue building my own workstations at home, but for anyone on the fence about buying pre-built, this is the bar for how it's done."
mmFrom Chicago, Illinois
3 years ago
"I ordered a 4-GPU digits machine for a deep learning project at work. Jeremy was helpful getting the machine configured and when it turned out the CPU I selected wasn't available from any of their suppliers, Jeremy and Wilson upgraded the CPU to another one they had in stock, answered some of technical questions about it, and expedited shipping so the order would make it in time. I got the machine a day ago, and it's already running at 100% and saving us $100s of dollars per day that we would otherwise pay for AWS. Very happy with Puget!"
Bobbi McDonaldFrom Post Falls, Idaho
4 years ago
"I am so amazed by this company. I wasn't sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn't take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!"
CullenFrom Winter springs
4 years ago
"I ordered a package of replacement parts for a case from Puget. The package arrived on time and packaged very well. Upon opening it I noticed some damage to the corner from were the carrier had dropped the package and damaged the parts. I contacted Puget and received a response very quickly informing me a replacement would be sent out as soon as possible. I am very satisfied with how they handled the situation and will be a returning customer going forward in the future. This was a very good first impression with the company. Truly a company who goes above and beyond for its customers."
Kirill OsenkovFrom Bellevue, WA
5 years ago
"I am so happy with my new computer and the excellent service from Puget Systems that I felt I should stop by here and write about my experience.
These folks are fantastic, highly competent, attentive to detail and provide customer satisfaction I can't remember experiencing prior to this. Absolutely top notch carefully selected components, carefully put together, well tested. The website is phenomenal, has all the details about my order and the components, all the drivers ready for download, thermal images of PC running at full speed and idle, checklist of work performed and what needs to be done, personal information about technicians performing the work, etc. etc.
Very impressed with what I received, packaging, instructions, even a bag of goodies that I might need during setup (cables, etc).
Seriously exceeded my expectations and wowed by the experience. This purchase was well worth it!"
5 years ago
"So, let me tell you about buying this gorgeous machine....First, the sales response was superb. I received regular and prompt correspondence from a sales person, Wilson (via email) as I was selecting the components for my new computer. He even made suggestions on a reconfiguration that saved me about $800. The select-to-build software was also excellent. I could see what they had in stock, what was on order, and the exact status of the assembly. I got very nice thermal images sent, showing operating temperatures and cabinet details. When my new baby arrived, the packaging was perfect. In fact, it was so nice to unbox, i feel Puget needs one of those "unboxing" videos that people post on youtube. I use the computer for Photoshop, and even when processing very large files, this thing is soooo quiet! I mean really, really quiet -as in, the the first time I started it up, the light came on and I was convinced it didn't boot up/wondered if it was running. All in all, a dream experience for a custom order. After years of abuse from Dell, with their mongrel parts, bloatware and horrible customer service, I'll gladly pay more for a top-tier computer and a company that stands behind it."
5 years ago
"Great company. Great computers. I've been a customer since 2007 and have bought three machines from them (a laptop in 2007, a desktop in 2009 and a laptop for my wife in 2012). Still have all three. We use the 2009 and 2012 machines daily. The 2009 desktop is the one I still use for work every day, and it is fantastic six years later. It's great to know this company is doing so well. I won't buy a computer anywhere else. https://twitter.com/SandoESPN/status/639937794949840896"
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