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[FIXED] Watchdog DPC Violation Error with Multiple NVIDIA GPUs

Written on May 11, 2018 by Ken Colorossi
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Introduction

Recently we have been seeing an issue in our support department with a specific hardware combination: the Asus X99E-10G WS motherboard and triple or quad NVIDIA GPU configurations. When running a workload that is heavy on both the CPU and GPUs, systems with this hardware can crash and give the DPC_WATCHDOG_VIOLATION error or "blue screen of death" (BSOD).

We have created an instructional video to guide users through resolving this problem by reverting to an older NVIDIA graphics driver and then preventing Windows from automatically updating to a newer version. We are also currently coordinating with NVIDIA on a permanent fix. Updates will be published to the article as they become available.

Updates

Final Update 9/10/2018 [SOLUTION]

We have identified a solution that mitigates the DPC errors and while it does not completely solve the problem, in all testing the systems are significantly more stable with fewer crashes. If you need to update to the newest NVIDIA driver in order to run a particular application then this adjustment will help you. If you do NOT need to update in order to run an application we would advise against deploying the adjustment. The adjustment involves editing the registry so at this time we are not releasing a detailed guide however we are releasing an executable that will perform the registry edits for you.

Please navigate HERE and download the files to your affected computer. Once downloaded, run the application to perform the adjustment.

Alternatively, if you have any questions or prefer our Puget Systems Support staff perform the adjustment please don't hesitate to reach out; we are here to help!

 

Update 6/13/2018

Nivida has stated that the watchdog BSOD w/ multi GPU on X99-E 10G WS is now a "blocking issue", which means they cannot release a new driver unless it contains a fix.

 

Update 5/24/2018

With the release of new drivers Nvidia has removed the 382.53 driver from their list. You can access the download from the Nividia database here

 

Update 5/15/2018

Currently Nivida has been able to replicate this issue in their lab and are working on a solution.

How to install NVIDIA Graphics Driver v382.53

The video is embedded below but if you would prefer to read the instructions rather than watch it you can .

Conclusion

We hope you found the video above helpful!

If you do not own a Puget System, but are experiencing this issue and need assistance, please go here to submit a help request with NVIDIA directly. You may also want to contact the manufacturer of your system for additional support.

Need help with your Puget Systems PC?

If something is wrong with your Puget Systems PC. We are readily accessible, and our support team comes from a wide range of technological backgrounds to better assist you!

Contact Puget Systems Support

Looking for more support guides?

If you are looking for a solution to a problem you are having with your PC, we also have a number of other support guides that may be able to assist you with other issues.

Puget Systems Online Help Guides

Tags: Windows, BSOD, Asus, X99E-10G WS, NVIDIA, Multi, GPU, DPC, Watchdog, Violation, Fix, Solution, Video
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