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DaVinci Resolve Initial Troubleshooting

Written on March 19, 2021 by Chad Warmenhoven
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Introduction

Figuring out how to begin your troubleshooting when encountering editing crashes, errors, or issues in DaVinci Resolve can be challenging. While we specialize in the hardware of our recommended systems, it is also important that we understand the different pieces that come together to make a project. We’ve compiled a list of common troubleshooting measures to rule out controlled variables that play a part in your editing experience in DaVinci Resolve.

Some Prep

This article will assume you've already completed the more basic troubleshooting steps applicable to all software

Some of the basic troubleshooting that should be completed:

Some Common Issues and their solutions

Poor Playback on older hardware

The first step in improving your Resolve playback performance is to change the optimized media and render cache settings.

1. Open Project Settings panel

2. Navigate to Master Settings Tab

3. Identify section labeled Optimized Media and Render Cache

4. Change both Optimized Media Format and Render Cache Format to DNxHR SQ

Adjust Render Cache

1. Look below the Render Cache dropdown and ensure the following is checked

Enable background caching after ___ seconds

Pick of Enable background caching after ____ second

2. Change the time interval to 1 second

Under the Playback menu

1. Make sure Use optimized media if available is enabled

2. In the same menu, change the Render Cache setting from None to User

Laggy UI

Just as a diagnostic, try disabling Live Save

1. Navigate to Preferences>User>Project Save and Load

2. Disable Live Save under Save Settings

Live saves sometimes will cause UI lag depending on hardware. Autosave defaults to the C drive which may only be an SSD not an m.2

Video/audio sync issues

Occasionally, after you import all the clips inside DaVinci Resolve, they turn offline, but the audio seems to be fine or sometimes the video plays with out-of-sync audio.

This is a common issue with Variable Frame Rate (VFR) footages. Smartphones, OBS(Open Broadcaster Software), game-play recording software like NVIDIA ShadowPlay, etc, record videos in VFR format.

Please keep in mind that any editing software like DaVinci Resolve or Premiere Pro will expect constant frame rate videos. Hence it’s a good practice to convert variable framerate footages into constant framerate ones. DaVinci is able to automatically convert most videos but occasionally it will identify videos unsuitable for DaVinci conversion.

You’ll have to install Mediainfo for checking the type of framerate.

Then install Handbrake to convert VFR into CFR.

Media Offline Frames or Flashing Issues

Sometimes after importing H.265 clips, some random frames (not the entire clip) display media offline error, during scrubbing or timeline playback. This mostly happens to footages (4K 60 FPS) shot through smartphones like latest iPhone models.

Make sure you have the latest version of Resolve and updated GPU driver.

If they are, then follow the below steps (keep in mind that this issue could be solved in future DaVinci Resolve updates and you may want to revert this change at some point)

To solve this:

1. Navigate to Preferences>System>Memory and GPU>GPU Configuration

Instead of CUDA or OpenCL under GPU Processing Mode try selecting Auto

2. Restart Resolve and see if it's working

Media Offline

Unlinked clips issue can result in media offline when your imported clips inside Resolve lose their link with the source footage placed in the hard disk. This happens when you unknowingly move your source footage to a different folder or drive...

…especially during exporting and importing your projects to another system

1. Navigate to Media Pool

2. Select all of your Offline Clips

3. Then right-click one of the selected clips

4. Choose Relink Selected Clips

5. From the dialog box, locate your folder which contains the source footage

6. Click Ok

Conclusion

There are a number of variables that can effect performance and stability of your applications. It's important to rule out the basics before diving into the application itself. Make sure your system and software is fully updated, try disabling background applications, and update your GPU drivers. If the basics don't solve your problems, move onto the more complicated fixes laid out in this article, hopefully help you find a solution. If this article doesn't provide a solution, it's time to reach out to Black Magic Design. The forums are your best bet but if you are a Studio user you have access to more direct lines of communication. As always, don't hesitate to reach out to Puget Systems Support if you have any questions.

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Tags: Troubleshooting, Windows 10, Advice, Crash, Error, How-to Guide, Microsoft, Optimizing, Performance, Support, DaVinci Resolve