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Resolving NVIDIA Quadro OpenGL Kernel Exception

Written on August 10, 2018 by Jon Allman
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Introduction

Recently, we have seen a number of reports of crashes related to the NVIDIA OpenGL Driver. These crashes are primarily affecting users with NVIDIA Quadro graphics cards working in Adobe Premiere Pro. Here is the specific error message that I am referring to:

Solution

Thankfully, we have found a straightforward solution to this problem that is quick to apply. All that is necessary is to change the NVIDIA global 3D settings profile to the "3D App - Visual Simulation" preset.

First, open the NVIDIA Control Panel. This can be done by right-clicking on empty space on the desktop and selecting 'NVIDIA Control Panel' from that list, by double clicking the 'NVIDIA Control Panel' icon in the bottom right notification area, or by searching for it using the Windows Search feature.

Then, in the left pane of the NVIDIA Control Panel window, go to the '3D Settings' section and select ‘Manage 3D Settings’.

Clicking on that should change the right-hand pane, where the ‘Global Settings’ tab should now be selected by default. Just below that tab is a drop down menu labeled ‘Global Presets’. Click on the drop down and select ‘3D App - Visual Simulation’ from the list.

After you select the ‘3D App - Visual Simulation’ preset, click the ‘Apply’ button at the bottom right of the NVIDIA Control Panel. You may need to scroll down to see the 'Apply' button.

Conclusion

And that’s it! So far, we have seen a 100% success rate with this change resolving this particular crash.

If you own a Puget System and the steps above are not working, or if you would like to request help with another issue, please contact us in Support - we will be happy to assist!

Tags: NVIDIA, Quadro, OpenGL, driver, kernel, exception, code: 3, subcode 2, crash, premiere pro