A compact PC with room for a dedicated video card.
Puget Systems Professional Advice
The Puget Echo Pro is a nice combination of small form factor and performance. This configuration allows the use of higher-end graphics cards, so if you plan to run any programs that are more graphically demanding, such as gaming, etc., but also would like a smaller case, this is a nice choice. This system can be used in vertical or horizontal orientation. If you plan to use in the horizontal orientation, just let us know so we can setup the feet appropriately for you.
I used one of these when we went down to PDX LAN a while back. I absolutely loved it. It was snappier than my home gaming system and even quieter. They're easy to move around and when stood upright, they take up very little space. There's not going to be much, if any, room for adding extra expansion cards beyond the video card, but if you're looking for something that'll run high-end graphics in small form factor, this is a great option.
Reviews from Reseller Ratings
Echo Media Coverage
This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !
May 1, 2010
Read the full review here.
March 3, 2010
Read the full review here.
October 13, 2009
Watch their full video here.
September 9, 2009
Read the full review here.
July 8, 2009
Listen to the full review here.
Read what our customers have to say about Puget Systems!While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.
2 months ago
"This experience has been one of the best buying experiences I have ever had for anything! I make natural history documentaries and needed a computer that can handle the editing on Premiere Pro with large file sizes. The Puget Systems team lead me through the process with an assured hand. They answered my questions and I was very confident in their guidance. The computer arrived a few days ago and it is just as they described. Overall, I love the Puget System team and philosophy."
2 months ago
"Highly recommended! In my experience, Puget Systems has some of the best, perhaps THE best, customer service I have ever encountered in any industry. Every interaction I've had with them has resulted in total satisfaction. From helping select the perfect configuration, to helping out when a particular component was not the best choice, to technical service almost two year later, they have never disappointed me."
3 months ago
"In my search for a highly capable PC, I'd decided to look into custom-built options. Searching the web, I found Puget Systems, and was immediately impressed by both their website, and the options they offered. The simple, intuitive site made it easy to arrive at a unit that was custom designed for my needs. What was most impressive was their staff...super responsive, helping with any and all questions. I felt like I'd just made new friends. The whole experience was so well thought through, it gave me great confidence in the investment I was making...as I have no doubt they put as much care into the build as they obviously did in everything else! Great experience, I will (and have) recommended them to anyone who'll listen!"
Bobbi McDonaldFrom Post Falls, Idaho
3 months ago
"I am so amazed by this company. I wasn't sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn't take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!"
MichaelFrom Salt Lake City
4 months ago
"I'm not so much a PC guy. I use one because I have a business-critical application that just doesn't display well in a virtualized instance of Windows running on my Mac. That makes it a very expensive app. Windows has improved a lot recently, so other than the duplicate costs of redundant platforms, I don't mind working in Windows.
My current outdated machine was made by a local boutique PC builder, now out of business (along with my "life time" service warranty). I've had enough of Dell and HP for a life time, so I researched boutique builders again-but this go I wanted to find one a bit less "boutique," and one with real service chops.
After exhaustive research, I decided to give Puget Systems my business. They compete in a commodity business where others make their margin selling the perception of top-shelf quality but delivering something less to make their margin. Puget curates hardware components with the end in mind.
If you take time to lay it out in a spreadsheet, it makes sense. With the law of large numbers at work, putting enterprise quality gear in a computer pays off in the end by generating fewer support tickets. It's kind of a virtuous cycle-better design and parts today means less support burden later. While it seems like simple math, it requires uncommon foresight and character to shift your profit margin to the end of the business cycle.
Like any business that survives, Puget experiments and iterates creating seemingly minor innovations. Keeping copious records of which manufacturer's parts have longevity and which ones generate fewer support calls, they gain organic efficiencies.
The omnipresent threat to computers is heat, so Puget manufactures their own fan mounts. Instead of using the case mounts for the fans-the ones all other computer builders use, farther away from the heat-they design and manufacture their own fan mounts enabling them to locate fans directly next to the heat source (CPUs and GPUs).
This yields two huge benefits: first, your computer operates under a lower stress load bolstering durability and secondly, the computer runs significantly quieter because Puget perches the fans right where they're needed-they spin at a lower rate and less often. End result is a computing experience that sounds more like you're using a solar-powered calculator than piloting a fighter jet (every computer I've owned). Puget pursues noise like doctors nag us about cholesterol.
While their web site is decidedly not "web 2.0," I found the online ordering and fulfillment process more articulate than any e-commerce transaction I've ever had. My order had its own status page detailing every component. With all other transactions, there's a communications gap between the checkout cart and when Amazon delivers your box. Not with Puget.
They show you each step: staging, assembly, installation, quality assurance, final preparation to packing and shipping. Each major step has dozens of discrete work flow tasks (read anal) that must be completed in sequence-and it's all tracked online for the despotic, overlord, control freak in all of us. I changed part of my order, switching to a less-popular CPU. It was a one-day order cycle, and I was able to track it from a staging bin to the production bench.
Every aspect of the build is captured to your status page as well as being documented in an extensive build log including beauty shots of the end product and screen captures of every bios configuration. They also include two infrared camera photos highlighting the heat signature of your system at a normal and exaggerated loads, ensuring quiet, cool computing. All of this is available online and in a hard-copy record in a binder. I didn't have this level of disclosure and detail when I bought my last car or my home-many orders of magnitude more of a considered purchase.
In searching for customer reviews, I bumped into a live stream of them building customer ordered computers live on Twitch. I know...stimulating...Netflix will not be calling Puget for a content licensing deal. Dork confession-it was captivating.
It's more interesting than I imagined seeing how it all comes together, like an episode of "How it's Made." I watched a second build job (these videos are hours long) of the company founder getting interviewed while a tech was building a machine on the bench next to him. As the build took shape the interviewer hit President John Bach with a torrent of questions requiring nuanced answers only a journeyman builder could provide. It's reassuring to know the desk jockey running operations up front can empathize with every potential production variable.
But the most interesting part was watching the top-down camera angle on the bench. The technician building this computer was Houston Bennett, and while it seems like hyperbole, Houston's hands move like someone disarming an explosive device or maybe like Sam Maloof making a rocking chair.
As the build progresses and fills with components, the space for his hands grows more and more sparse, and the case is regularly pivoted for securing parts and routing cables. I been around craftsmen. My grandfather was a shoemaker and my father was a painter. Their hands were nimble and sure, and Houston moved with similar confidence and restraint.
I realize this is starting to sound like a fanboy obsession. It's just a pile of parts, and whether it turns out to be a blunt instrument or a magic wand is much more dependent upon the hands working the keyboard than the ones seating the RAM. But I also know it was built in an exacting workflow and will be readily supported when needed.
So anyone can charge a premium for better parts, right? Puget's systems may have the best components, but they're nowhere near the most expensive. They're one of the few shops who will explain why a Xeon chip might be a better fit (and cheaper) for your work flow. If you want a bitchin' case and seizure-inducing, dance floor luminescence buy from Origin. All you get from Puget is boring old reliability and friendly, skilled service.
I gain nothing by writing a review (no discount). My only upside is that they're in business when it's time for my next build. And people who build quality and offer superior service should be blessed with continued success. Small businesses grow by word-of-mouth. Puget Systems deserves your consideration."
Rose WellmanFrom Portland
4 months ago
"I do a lot with VMWare (work) and Adobe CC (hobby) and my old system just wasn't cutting it anymore. I did a lot research and couldn't find a PC from the box sellers that met my needs or budget. So I decided to take the plunge with Puget. I ran across them a few years back but thought they were too good be true.
My only regret is not contacting Puget sooner!
They made the entire process easy and enjoyable. It was refreshing to work with true professionals that not only know what they're doing but enjoy it as well.
William was great at understanding my requirements and suggesting ways to alter the specs to save me money while still meeting my needs.
As bonus, I got to see my computer being built with Houston. I decided to check on the progress of my system one night and found his early video where he recorded his craft while chatting with other likeminded folks.
The rest of the team (Justin, Kyle, Josh, and Stephanie) kept me totally update on with online reporting as their worked on my system. I knew exactly where my new baby was in the process at all times. Try getting that from another vendor.
Puget Systems is a great company to do business with. If you're in the market for a new system, look no further. You won't be disappointed. I promise."
Oliver H LeBlancFrom Davis CA
5 months ago
"I recently bought a Serenity Professional. It is probably the most satisfactory purchase I've ever made. The folks at Puget Systems were extremely helpful throughout the process, answering my dumb questions promptly, graciously, and right on the point (I especially thank Wilson Chau and Christopher Crader in this regard). And the machine is exactly what I wanted. Even better."
James J JohannFrom Bellingham, WA
5 months ago
"I had been trying to do video editing on an Intel i3 laptop. Both it and I were in over our heads. Having followed Puget Systems for about a year, longingly, I decided to stick my toe in the water with Puget's representative Wilson Chau. I had been around computers long enough to know what I wanted, but not enough to know how much it was going to cost. Wilson was the coolest take-your-time sales agent! If I didn't offer the answers to what I wanted, he asked the proper questions to get me there. I never felt so much confidence dealing with any other company that I can think of. It took no time at all to enter an order and receive my new custom system. Absolutely everything about the quality of service and the quality of the hardware was stunning. I had a question or two to support when setting up the system; the responses were very good and very fast. What is this all about - a computer firm that actually cares about their customer after the sale? I must have entered the bizarro world!"
CullenFrom Winter springs
5 months ago
"I ordered a package of replacement parts for a case from Puget. The package arrived on time and packaged very well. Upon opening it I noticed some damage to the corner from were the carrier had dropped the package and damaged the parts. I contacted Puget and received a response very quickly informing me a replacement would be sent out as soon as possible. I am very satisfied with how they handled the situation and will be a returning customer going forward in the future. This was a very good first impression with the company. Truly a company who goes above and beyond for its customers."
5 months ago
"Very positive purchasing experience. I went back on forth via email with a single person who understood my questions and provided thoughtful answers and suggestions (most of which would lower the price of the computer). As an example of the kind of customer service they provide, they offered to pre-wire the machine for an additional hard or have me mail it in to them to install with the build (they offered to same for my old sound card). I went with the pre-wire for the hard drive and it was done neatly and in a way that was very easy for me to access and plop my hard drive in. They sent a good amount of documentation including helpful tips on setting up the computer and a usb recovery drive. What is clear from my experience is that they really try to go the extra mile and I have nothing but positive things to say."Read all customer testimonials.