Announcing Free Restore DVDs on Windows 7 PCs

Posted on November 16, 2009 by Jon Bach

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At Puget Systems, we are constantly identifying ways that we can increase the value of our services to our customers. We get our production and support departments together every Tuesday to go over the largest issues of the week, and we then implement measures to solve those issues and improve our products.

This week, we talked about how many of our customers over the years have needed to reinstall their operating systems, and how stepping them through it on the phone is taking hours of our customer's time. Of course, we are happy to do it! But there is a better way. We therefore are happy to announce the free addition of system restore DVDs to our Windows 7 and newer PCs (except where prevented by an especially exotic configuration). Starting with Windows 7, Microsoft has done an excellent job in improving disk imaging, and we are leveraging this to improve your experience with your Puget Systems PC. If at any time you would like to restore your OS to the way it was when you first got your PC, simply use your restore DVD, follow the instructions, and you will be back up and running in about half an hour!

Of course, we understand the restore DVDs are nothing new, but we're excited all the same! Not only does this provide you with an additional tool, but having it out there with every Windows 7 and newer PC also improves our support services. Even if you bought a PC last month and missed this addition to our products, you can still be happy to know that this announcement still benefits you. Having given our support techs a tool to have all of our Windows 7 and newer customers completely reinstalled in half an hour, it means that they will be able to get back to you and other customers quicker than before.

nick wyckoff

Hi Jon,

I would like a Restore DVD. How do I get one?

nick

Posted on 2009-11-19 16:28:51

They are made now when we build your PC. If you'd like to make one, you can use the Windows 7 Complete PC backup feature (see http://www.microsoft.com/windo...

Posted on 2009-11-19 16:56:15

At Puget Systems, we are constantly identifying ways that we can increase the value of our services to our customers. We get our production and support departments together every Tuesday to go over the largest issues of the week, and we then implement measures to solve those issues and improve our products.

This week, we talked about how many of our customers over the years have needed to reinstall their operating systems, and how stepping them through it on the phone is taking hours of our customer's time. Of course, we are happy to do it! But there is a better way. We therefore are happy to announce the free addition of system restore DVDs to our Windows 7 PCs (except where prevented by an especially exotic configuration). Windows 7 has done an excellent job in improving disk imaging, and we are leveraging this to improve your experience with your Puget Systems PC. If at any time you would like to restore your OS to the way it was when you first got your PC, simply use your restore DVD, follow the instructions, and you will be back up and running in about half an hour!

Of course, we understand the restore DVDs are nothing new, but we're excited all the same! Not only does this provide you with an additional tool, but having it out there with every Windows 7 PC also improves our support services. Even if you bought a PC last month and missed this addition to our products, you can still be happy to know that this announcement still benefits you. Having given our support techs a tool to have all of our Windows 7 customers completely reinstalled in half an hour, it means that they will be able to get back to you and other customers quicker than before.

another wasted bit of cash for those that spent the $35 :( ... but thats the wonderful world we live in all things change just a bit faster in the tech world. never be the first on the block with new technology as the price you pay is gauranteed to come down in 2 months and you get more for your money by waiting.

all that aside it is a nice touch adding that for your customers as opposed to them doing it.

i had to call for 5 minutes to format and re install vista ultimate.

Posted on 2009-12-07 19:11:30
blindleader

:ninja Rambling off-topic post warning :ninjamostly a streamlined and tweaked version of Vista. I hope I'm right. :eek:

Posted on 2009-12-09 11:09:53

Not a waste! Before Windows 7, it was a bigger problem, and we had to charge for our time. We've now crossed the threshold where it is cheap enough that we can bundle.

You seem to get pretty down on yourself for being an early adopter :( Truth is, not only is technology always improving, but so is Puget Systems. We don't do that to make our previous customers feel BAD for buying when they did. We do it for them to feel GOOD that they made the right choice for a long term relationship.

Posted on 2009-12-07 19:51:59
StopBlathering

You seem to get pretty down on yourself for being an early adopter.

I'm still feeling stupid for getting the early quad-SLI prototypes - the 7900 GX2 cards. Man those were a waste. Six months later I got two 8800 GTX cards for a fraction of the cost and much better performance.

I hate being an early adopter, but I can't help it sometimes.

Posted on 2009-12-07 21:33:54

and i still ask for all the boxes you guys build these forums are dead. something just isn't rite as i know many forum users on other sites i am on come here specing out stuff so you get the traffic no doubt.

even after you gave the place a nice coat of paint and freshening up.

i know you all get the hits on the site but not the posts?

Posted on 2009-12-08 15:16:21
blindleader

I do have a serious question about using the Restore DVD. I've never used Windows backup and restore reatures in the past.

Does it restore a disk image created with Windows Backup?
If so, will it work with a disk image created after the the Restore DVD, such as when additional software is installed? Or does that require making a new Restore DVD for each new disk image?

Wow, do I sound like a Newbie.

At least I'm a Veteran Newbie.:)

Posted on 2009-12-09 11:17:23
andrew peterson

hello.......

Not a waste! Before Windows 7, it was a bigger problem, and we had to charge for our time. We've now crossed the threshold where it is cheap enough that we can bundle.

You seem to get pretty down on yourself for being an early adopter Truth is, not only is technology always improving, but so is Puget Systems. We don't do that to make our previous customers feel BAD for buying when they did. We do it for them to feel GOOD that they made the right choice for a long term relationship. :eek::o

thank you
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Posted on 2010-07-29 22:40:32
perthelizabeth

I have a stable box that using windows tool performance monitor i average around 9.18 after a year clean install and leaving out some network apps along with asus latest bios has kept me at 9.83 and fastest shutdowns and startups i ever had.

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Posted on 2010-07-28 11:39:17