This warranty includes 24-7 Help Desk support and next business day onsite service. In case of a service event, Source Support and/or Puget Systems technical support will gather information to determine the appropriate actions and identify which parts may need service. Please note that Next Day service events may be subject to part availability. Puget Systems and Source Support will make every effort to quickly ship replacement hardware to ensure the soonest possible onsite resolution.
For more information, click on the Tech Specs tab and view our Onsite Repair Services documentation.
Onsite service is a great option for businesses without their own IT staff, as well as individuals who depend on their computer for income. It can save a lot of time compared to sending a system in to us for repair, and also provides peace of mind for those who might not be comfortable opening up a computer for even small component replacements. If you live in the Seattle area, close to our facility, then this won't save as much time since you could just drop a computer off for service here... but it may still be worth the convenience of not having to box it up and bring it down.
Note: Onsite services are limited to Government and Professional customers only.
Onsite service provided by: Source Support
Contract length: 1 year
Phone support availability: 24/7
Onsite service timeframe: Next business day, ending 5pm EST; subject to part availability
System value coverage: $1 to $10,000
For more information, view our Onsite Repair Services documentation.
Configure a custom workstation with the 1 Year Next Business Day Onsite Service + 24hr Help Desk.