At the heart of resolving many hardware problems is the ability to diagnose and alter device settings effectively within this powerful tool.
Critical Samsung SSD Firmware Update
What is Happening Despite historically being some of our most reliable parts, we have received a surprising number of reports of failing Samsung drives, specifically with the 2TB version of the 980 Pro. We have been working with Samsung to investigate these failures, and they have recently confirmed that there is an issue affecting the
Intel 12th Gen DRM Issues and the Corresponding ‘Fix’
Some games and applications with DRM software can’t recognize 12th Gen Intel Core Processor, causing them to crash or not load.
Linux Live Environment
Puget provides a Tools USB with a plethora of tools preinstalled. One of the most useful is the Linux Live Environment so if you’re wondering how to access or use it, check this out!
Getting Started With Your New System
The Support department has written a litany of articles detailing various fixes, troubleshooting advice, software guidance, and technologies. We have compiled a list of what we deem the most useful for a new Puget System owner. If you’ve recently purchased a Puget Systems computer, you may find the following articles very useful as you familiarize yourself with your new build.
Windows 10 File Recovery Tool
Microsoft has released a data recovery tool, here it is in all it’s glory. This article will explain the purpose and usage of the Microsoft Windows 10 File Recovery Tool available from the Microsoft Store.
Using MemTest86
Guide of how to download, create bootable USB and run Memtest – also including instructions for running Windows Memory Diagnostic
How to Make Use of Our Newest Puget Tools USB (May 2020 and later) From Inside Windows
Full breakdown of our Puget Tools USB and all it’s features/functions. Full guidance on how to use the tools as well.
How to Make Use of Our Newest Puget Tools USB (May 2020 and later) From Outside Windows
If your system won’t boot, a Puget Systems Support Technician may ask that you boot into the Puget Tools USB which provides access to a litany of powerful tools to diagnose your system.
Basic Guide to Testing Memory in Ubuntu
A bad stick of RAM can cause a system to become unstable and crash frequently. One of the first steps that you can take in troubleshooting frequent crashing is to run a memory diagnostics test. This article will demonstrate how to access Memtest86+ in your Ubuntu install.
