Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the Puget Systems website. We maintain a mailing list for news updates and hardware article releases. The only information collected for that purpose is your email address. For computer quote requests and orders, the types of personal information collected are:

Name
Address
Email address
Phone number
Credit/Debit Card Information (orders only)
Account login and password

Data Security

One of the biggest concerns in conducting business online is knowing that your credit card information is kept secure. Any time any personal information is submitted to us, our site uses full 256-bit SSL encryption. This information is stored as an encrypted hash in our SQL database, with the exception of credit card information, which is not stored as we have no need to keep it once your order has been completed. Any computer login credentials shared with our customer service team during the course of a repair are deleted from our system within 24 hours after the repaired PC is returned.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Occasionally, we do send out a check-up email to all open quote requests. This email serves to give us information about which quotes continue to be active, and which quotes are closed and are no longer to be given our attention. Though these emails are sent from a script on our server, we handle every reply personally and requests for no further contact from us are promptly and personally fulfilled.

Finally, as required by law in various jurisdictions, you may request that we delete your personal information from our records. Please submit such requests via email to [email protected]. We may follow up with you to verify the request and ensure that we remove the correct data.

Communication and Traffic Logs

The logging system of Puget Custom Computer Systems is very extensive and is an essential asset to our analysis of our clients needs. It allows us to very accurately gauge the effectiveness of advertising campaigns, optimize our information presentation from traffic pattern analysis, and perform fraud investigations. Due to the complexity and detail of our logging, we feel it is necessary we explain what it is we do.

Our traffic logging is the most complex of our systems. In short, every page visit and click is logged. This is an enormous amount of data to log, but it allows us to make very detailed studies of client behavior and trends. The high resolution of this logging gives us a very good amount of information to aid our fraud investigations. All traffic on pugetsystems.com is also viewed in realtime by the operator of our “Live Chat” service.

When you first find our site, a variable called a “referrer” can tell us how you found us. We flag and log all external referrers to aid us in gauging the effectiveness of marketing campaigns.

Every email sent to and from pugetsystems.com is analyzed. If it can be affiliated with a client account, it is logged to that account and stored on our server. Email headers and email content is logged and available for our review at any time.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Google Analytics cookies: This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (425) 458-0273 or send an email to [email protected].