The Puget Systems warranty protects all our PCs against defects in materials or workmanship for the duration of the warranty. While much effort is made to ensure we are building the most reliable made to order computer possible, we understand they will occasionally be in need of repair. To this extent, we’ve made the Puget Systems warranty simple to understand. Here are the core features of the Puget Systems Warranty:
Every Puget Systems PC includes lifetime labor and hardware support. This also covers installing upgrades purchased through Puget Systems.
Our technical support is intended to cover hardware issues for the serviceable life of the system. While we make every effort to assist you in working with operating systems, you may need to obtain support through other channels for those issues. We can only provide a minimal level of support for any issues related to special order parts and we are unable to support hardware changes to the system that were not purchased from Puget Systems.
Every Puget Systems PC includes at least one year parts warranty. Additional years can be purchased at the time of the configuration.
If a failed or defective component is reported during the term of our parts warranty, Puget Systems will repair or replace the defective part with a new or reconditioned part of equivalent or better performance. Upgrades or new parts purchased from Puget Systems include a 1 year parts warranty. Warranty service for all peripherals (eg. monitors, speakers, other external equipment) is provided by the manufacturer of the component.
Should your PC need repair within the first 30 days of warranty, we will pay shipping costs in both directions within the USA and Canada.
The shipping method we use will match the transit time of the shipping method you originally ordered. After 30 days you are responsible for shipping costs to Puget Systems. Puget Systems will cover the cost of returning the PC to you via UPS or FedEx Ground, but if a faster shipping service is desired, you may pay for a faster method. This shipping warranty only covers shipping within the USA and Canada.
Refunds, Returns, and Order Changes
Puget Systems bills all orders at the time the order is placed. After your order has been placed, there is a $50 charge for any change made to order already in progress.
Within 30 days of your order, you have the option to cancel your order or return your hardware for refund. All cancelled and returned orders are subject to a 15% cancellation fee. If we have already shipped your order, all returned hardware must be undamaged and in as-new condition, in original packaging.
The following are not eligible for return or refund:
- Opened or activated software (including Windows licenses)
- Shipping costs of any kind
- Special order items, services, and peripherals (eg. monitors, keyboards, mice, speakers, other external equipment)
- Quantity orders and orders over $10,000
Transfer of Warranty
When changing ownership of the computer system, the warranty (including lifetime labor and technical support) does not transfer to the new owner without prior consent from Puget Systems. Systems sold to known re-sellers at the time of sale constitutes consent for transfer of warranty and is notated in the account. When a Puget Systems machine is resold, the original owner must contact our service department to inform us the system is no longer under their possession and provide contact information of the new owner.
Desktop and server PCs are typically repaired within 5-7 business days of the scheduled start date. If any necessary replacement parts are not in stock, the total time needed to complete the repair may be extended. All our PC repairs are guaranteed for 30 days or for the remainder of any applicable Puget Systems PC warranty, whichever is greater. This guarantee does not cover new symptoms or cover non-Puget supplied components.
Limitation of Liability
Puget Systems is not responsible for damages or costs that are the result of accidents*, misuse, disaster, or abuse of your computer. Any time you ship a computer to us, you MUST pack the computer properly — Puget Systems is not responsible for damage caused by improper packing. Modifications, overclocking, BIOS or firmware updates, or repairs made to your computer system by anyone other than Puget Systems will void your warranty if not cleared through a Puget Systems representative. Third-party components added to the build that damage Puget Systems supplied components will additionally void the warranty. Most modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage. Puget Systems is not responsible for any losses or complications that arise as a result of a computer failure or a delay in the production or repair of your system.
* Select Puget Systems computers may offer accidental damage protection as a warranty upgrade option at the time of purchase.
Please see our full page on this topic for details about how use of our PCs outside the US impacts warranty and technical support service.