Customer Testimonials
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Customer Testimonials

We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget System’s customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers. We appreciate any feedback, positive or negative, that you have!

In addition to our own testimonials below, you can read about customer experiences with Puget Systems at other major review websites:

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Matt Metz
Phoenix, AZ

Superb

I’m probably an advanced beginner when it comes to computers. The most demanding thing I do is some non-linear digital video editing.

What I like most about Puget Systems is that they will tell me where I can spend a few bucks and get a big improvement, and also where I can spend money but NOT get any improvement in performance.

Their computers are trouble-free and reliable, and I know I will get a lot of use from mine without hassle. It’s definitely worth the premium price.

David Hanes
Gold Beach, Oregon

Wow! What a pleasure

I found out about PUGET SYSTEMS while researching a replacement for my 13-year-old DELL desktop, which was no longer meeting my needs. Puget Systems is very highly recommended and the products they offer have excellent component and configuration options. I contacted Puget Systems and spoke a number of times with Account Manager Braden Sime, who offered spot-on advice and recommendations. I ordered a Photoshop Plus system with components to optimize Photoshop, my primary tool.

I am extremely pleased with Puget Systems build time and quality. The new desktop was delivered in just over two weeks, and WOW!, what a pleasure it is to quickly open 20 to 50 GB Photoshop files, and then experience no lag when drawing on the Wacom – huge difference! A big thank you to everyone at Puget Systems.

Brian Travis
Candia

I feel sorry for these guys

I’ve built plenty of my own systems over the years. But now I’m on my third Puget Systems build. Lemme tell you, they do it better than I ever could. From the pre-sales to the pre-shipping, all the pictures and benchmarks. Total top-notch company and product.

But I feel sorry for them because my system is running so well (over six years now) that I don’t feel like I need another one and won’t for some time.

So, sorry guys. If you’d just build shoddy products like everyone else, I’d have to come back more often for new builds.

But when it’s time, you know where I’m gonna go.

Eric Xanderson

Great deal

Love the detailed testing, feedback, pictures, heat/thermal imagining. Very easy to order and spec out.

Only needed to change the regional time to local, and ready to go.

Mary Bailey
SEATTLE

Puget Systems is the BEST!

I have purchased three computers from Puget Systems going back to 2016. They are unmatched in helping you design a platform that will fit your needs. I needed help creating a system I could use for Photoshop processing and graphic design using a Cintiq monitor. My consultant reviewed the specs of the graphics card with me to make sure I would have the correct fit for my hardware. I especially like the status updates provided as they go through the process of the build. Such thorough detail! Wonderful experience from start to finish!

David Novak

Update: Third time not a charm

As a follow up to my critical comments below in “Third time not a charm”, to their credit Puget Systems offered to rebuild my system to my satisfaction. Although I decided to keep the system as-is, this illustrates their total commitment to customer satisfaction.

David Novak

Third time not a charm

This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It’s an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: “Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like.” Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as “sad”. Their reply to my complaint was “If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop.” Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!

Travis Axton
Louisville, KY

Customer for life…

The customer service and build quality are second to none.

Macullen Nadurak
Dallas

First ever gaming PC

This is my first ever proper gaming PC setup and it works like an absolute dream; I love it so much.

Kerry

I’ve purchased 5 systems

I’ve purchased 5 systems from Puget over the last few years. Outstanding quality, support, and excellent product lines.