Customer Testimonials
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Customer Testimonials

We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget System’s customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers. We appreciate any feedback, positive or negative, that you have!

In addition to our own testimonials below, you can read about customer experiences with Puget Systems at other major review websites:

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Wolfgang Wagner
Chapel Hill

Great quality and service as always

I bought one of Puget’s laptops for CAD work. Although one of the RAM modules degraded a few weeks after the purchase, we were able to easily diagnose and resolve the issue, and the laptop works great now.
The laptop is fantastic for CAD work- the fan gets somewhat loud when you move CAD assemblies around quickly, but that is much, much preferable to me over processor throttling to deal with heat.
I have gotten multiple desktops from Puget as well and they are all fantastic in form and function. I just won’t go anywhere else at this point.

Karl Lautman
Los Angeles

Puget delivers again!

I bought my first Puget Systems PC in 2017. I came to them because I’d heard great things about the customizability of their machines and the company’s great service. They didn’t disappoint. When it was time for a new machine, I didn’t consider anybody else. Same great customizability and service. It’s especially satisfying watching the system proceed through their manufacturing process. It arrived quickly and performed exactly as expected, anywhere from two to five times the speed of my previous machine, depending on the operation. I had some minor, but mysterious, problems that were due to my environment, but they helped me track them down and eliminate them. I expect to use Puget for any future systems, and will recommend them to anyone looking for a PC.

Patrick VanSicklen
Hellertown, PA

Powerful and Reliable Machines

I am a programmer who dabbles in graphic design & CNC, and Puget Systems has been the sole solution to my computing needs for fifteen years. The three devices they’ve built for me are all still running strong, having outlasted everything else in my office. I will trust no other for the knowledge, care, and attention to detail they put into every custom machine.

Sean Sauer
Aurora

Great Machine, Great Service.

I’m a 3D graphics designer, animator and video editor. I had a client who needed realistic renders in 4K and my MAC workflow was too slow. I finally broke down and ordered a Windows machine from Puget. After using it for about 6 months I can say it’s like driving a race car and my only regret is that I wish I bought one sooner. Being a Mac guy for years I was very happy to have a service that knew what I needed in the PC world. Puget was great and put my new machine together quickly and even let me upgrade my processor after my initial order. Now it’s time to save up for that thread-ripper.

Ohana Films

Only buying Puget from now on

From design to consultation to changes to delivery every step was handled with the highest professionalism. I’m never buying a computer from any other source. As video editors we work our computers hard, almost 7 days a week, so we can’t waste time on subpar equipment. Puget built exactly the machine we needed and the process was easy. Don’t think you are going to save money sourcing parts and building your own computer because the time and energy it takes will erase any savings quickly. Highly recommend Puget.

Douglas Segar
Liverpool, England (now living in San Francisco East Bay area)

Every company should aspire to be as good as Puget Computers

I have recently received a new build from Puget. This is my third custom-built main computer for general use and to support my photo and video editing associated with my textbook authoring and online publishing. The first build was in 2010. This should tell you two things. First I am extremely satisfied with the service and products offered by Puget. Second, their builds are high quality and have each lasted with minimal issues for far longer than the off-the-shelf computers that my wife and others use. Puget is truly an exceptional company, especially for this day and age, when computers and other electronics are far too often built to fail and need replacement far too often. Yes, I am old and I do remember when there were far more companies like Puget. Sad to say, Puget is now among a very few companies that I enjoy doing business with. Their pre-order, order, and build processing service is exceptional and they have always been available to help with the few issues I have encountered with their computers, even years after any warranty has expired. While custom builds may be more expensive than off-the-shelf, the extra cost has been fully worthwhile as issues have been few and Puget has been available to help at any time. I would happily recommend Puget to anyone looking for quality products and exceptional service.

Jeffrey Higgs
San Diego

Puget Systems is legit.

Ordered Puget Systems laptop as a travel workstation for 3D work. This is a powerful laptop that is able to handle projects from high-demand software – an excellent choice for on-the-go artists who need a capable laptop for intense use. The laptop also comes without the massive amount of bloatware common in commercial rigs. Customer service is excellent, and Puget Systems gives you updates as your hardware is prepared. Very professional, with a personal touch not seen in commercial products.

If you’re serious about a high-end laptop for professional use, don’t mess around – go with Puget Systems.

Peter Hugenroth
Huntington Beach

Another great computer

I’m a repeat Puget Systems customer. The last PC I purchased performed well for a long, long time. I am switching over to a ultra-performance laptop for some mobile work, and I thought, just for a moment, about buying an off the shelf LT from a major brand manufacturer. Then I remembered how Puget supported me for 7 years with technical questions – and even sent me a free upgraded Bluetooth and Wi-Fi adapter well into the machine’s 5th year. Received my new Puget LT earlier than its estimated ship date, and WOW is this new unit a beast! Screaming fast. Beautiful. 10/10 would repeat.

Jamie Harrington
Providence, RI

Excellent addition to our business

We needed a machine to handle our increasing volume of video projects for our Real Estate Photographer business and Puget delivered! Coming from Mac to PC (Windows 11) had its numerous challenges but certainly no fault of Puget Systems. When I received the machine, some cables had shaken loose but it was a quick fix on my own. Very satisfied with the service from Wilson and hardware recommendations from Puget Systems. I’ll be back.

Janice Smith
Kingston, WA

16 years and 4 computers

I’ve done business with Puget Systems since 2008. Have two of their original laptops, and two desktops. (All of which still function perfectly) With all that, I’ve had to make exactly one call for tech support. The issue was resolved in less than half an hour, and I’m back to the flawless function I’ve come to expect from anything Puget. When you order they LISTEN to what your needs are, and perhaps more importantly, what they aren’t. Their systems are both exactly what you need and wonderfully stable. I had gone through a lot of computers of different brands over the years, but after my first Puget, no more. I will only buy from them, because I enjoy living without the headaches and frustration of lesser systems, and dealing with wonderful people.

I consider one brief tech support call in 16 years and four systems an amazing record!