Customer Testimonials

I have purchased many computers over the years. Most of my computers were custom configured from Dell, Gateway, HP, Micron etc. The level of customer service from the sales / ordering folks have been fantastic. When my computer arrived the packaging the computer was shipped in was over the top. Not even Federal Express known for tossing packages on the front porch could have damaged this computer. Also, there was shipping protection on the inside of the computer case as well.

The Manual Puget Systems provided has been very helpful in getting setup on my new computer. This is a very nice system and I am excited about my new purchase.

I spent a long time trying to find the right custom computer specialists when I was searching for a replacement laptop. After finding that Puget was the only one that catered to my needs, I was thrilled to learn the lengths to which they go to ensure that every PC that goes out is perfect. Friendly and helpful representatives, and updates throughout the entire process. My new Traverse V562i 15 inch is everything I wanted, and even a little bit more.

This is my second Puget computer. I have had nothing but the best interactions with everyone I have dealt with at the company. They always solve my problems with the utmost patience and courtesy, and of course, knowledge. My expectations are always met and exceeded.

Purchased a Serenity. Very pleased with system and support. Nice touches like letting you know progress of build and thermal imaging to show build is done with reliability in mind, not just silence. And the system really is amazingly quiet, effectively silent.

I have just received my custom made B460i 14 inch Traverse Laptop.

In two words “Top Shelf”.

1. Watch John Bach’s Video, everything stated is true and more.

2. I suppose I had looked at some 10 or more Companies shelf ready Ultra Books, and these are fine unless what you want is specific, and I was.
I wanted not only a Haswell 4th Gen i7 with the integrated 5200 pro Iris GPU in a laptop… but I also wanted Samsung’s Pro series 512 SSD, not RAID, not etc… and none of the major pre-built had these, or made some other complication.

So I went looking for a customer builder, and there are several, I almost went with another builder (or so I thought) because I didn’t
know Puget existed at that moment… Here is what I found… Many other builders can build a custom desk top, and advertise they can build a custom Laptop, however when you can’t be switched
to a computer they can build, you suddenly are required to meet their standards of some kind, one sited the homeland security Act… at any rate I am very fortunate to have literally stumbled upon
Puget as Puget has exceeded every expectation I had and even some of their own. ( this has the quietest fan… I can hardly hear it.)

A. No outrageous something I had to provide, just what any normal over 2k purchase required. You think that should have been easy, so did I, give it a whirl .

B. No Bull Crap Period.

C. These are guys are Pro’s, as they finished the build, I was able to log in and see day by day, sometimes by the hour… what was being pulled, ordered, available, who was installing what, testing,
the test results, the burn results (I might have been able to assemble something that resemble’s this computer in my static environment, with out breaking something… But if something was failing,
or not running as it should I would have to have used the WTF method of elimination to find the problem child.) Puget put this computer through a major Burn in Run, sent me the results in images, and a
complete copy in rebut-able CD format with my own CD copy of the OS, drivers on and on, Over and beyond….

3. The computer arrived in perfect shape, and I even know who boxed it, as it arrived ahead of schedule before Christmas, a day before the early date by FEDEX.

Bottom Line: You do not have to know exactly what you want to have a custom machine built, these guys don’t presume, but will help if you want it, if you know what you want, you will appreciate these guys.

J. Love
Louisville Ky

I recently had puget systems assemble a Home Theater PC for me. My decision to go with Puget was made easier once I learned more about the company the the steps they take to make sure that EVERY system they build is custom to the clients request/needs. I found this this out through searching for information about this company first before doing business with them and viewing videos on their system assembly process. I then proceeded to setup a custom HTPC build and immediately got a follow up email about the my specified build from one of their sales associate. I was actually pretty baffled that the sales associate told me to downsize some components as it was not needed for my specific use of the HTPC and that I could get great results with their recommended build and SAVE MONEY! This is not something that you usually see in Sales, and It proved even further to me that this was the company I was going to do current business with and even Future business with. They are very meticulous with their build process and I witnessed that on my build at the quality control portion of the build where a component(USB port) was not functioning and the Started the build over again. Thats awesome attention to detail!!! I am very pleased with how much this company has focused on providing great customer service. Thanks Puget, Keep up the great work.

The whole process of ordering a computer from Puget Systems has been an eye-opener. I received great individual attention and support at each phase of the process including configuring the order, reviewing progress of the build, shipment and follow-up. The people who supported me were consistently helpful and always willing to explain things and make recommendations to better meet my needs. The computer itself is beautifully and sturdily built and packaged. I would absolutely use Puget again in the future.

I am a little old lady with a camera! I purchased myPuget Computer in 2009. I have had 2 concerns in all that time. Early on it was a faulty usb port which they promptly replaced. Here we are four years later and the sound system went out. Christopher Crader was with me every step of the way and now all is good.
Hey it’s all about service.
Kay Jelinek
12/2013

I recently purchased an Echo system for my wife and I was very pleased with the level of service I experienced with Puget Systems. From my first inquiry (via their on-line chat service), to a follow-up call from them about my system configuration (I was doing my own OS installation), to the speed of assembly and thoroughness of testing, to the overall speed with which they provided me with a small but mighty PC. A PC that worked just fine right out of the box (something that not always happens with custom-built mail-order computers – I’ve purchased several over the years). My next (gaming) PC will be a SFF unit, and Puget Systems will be my first stop in my quest to fill that need.

This is my second purchase from Puget in 4 years. I’ve had my new PC for about a 1&1/2 weeks now and it’s been working great. Thanks to the feedback from both Jeff and Wilson that I received, I had a solid system built to meet my needs (and SO quiet). The staff here are knowledgeable, patient, and customer service focused. The entire experience with Puget is a real pleasure.

You will pay a little more for a system here. But if you can afford it, just do it. You will not regret it. You will get high quality components. You will get a great sales and support staff. You will get a US based company. You will see your system being built every step of the way.

I can only hope that Puget stays true to this great service indefinitely. If they do I can’t imagine any current customer going to any competitor after buying here. It is simply one of the best online buying experiences I have had from any company.

Thank you!