The quality of any company's product is dependant on proper control procedures. Our 104 point quality control system ensures that your machine receives all the attention needed to make sure you get what you paid for! See below for a list of all the checkpoints your computer must pass though:
Build / Assembly
|1) Review build notes/Check certification|
Build notes are reviewed to ensure that any special build requests are performed. Components are also checked for compatability for any certification applied to your computer.
|2) Test the power supply for adequate voltage levels|
Your power supply is tested for stable output of all voltage levels (3.3V, 5V, 12V, etc). Laptop power supplies are tested for proper output with a multimeter.
|3) Check for post of mb/cpu/ram|
Your motherboard, CPU, and memory are tested to ensure they are in working condition before we take the time to assemble the whole computer.
|4) Verify latest approved BIOS is installed|
Your BIOS is updated to the most recent stable release provided by the manufacturer and approved by Puget Systems.
|5) Assemble the rest of the system, verify all parts and serial numbers.|
Your system has finished assembly! We also double check all the parts on your order at this step, to make sure they are all correct, present and accounted for.
|6) Check for post of fully completed system|
The completed system is turned on for the first time!
|7) Verify correct memory speed, timings and voltage|
We verify that your memory is running at the correct settings for best stability and performance (sometimes the motherboard does not automatically select the right speed).
|8) Set QFan and fan monitor settings (if applicable)|
Special features are turned on to keep your system running quieter.
|9) Set SATA controller mode|
We set the SATA controller to either RAID or AHCI mode according to the drive configuration.
|10) Set boot order|
Your boot order is set to CDROM (top drive) -> Hard Drive
|11) Disable any unnecessary onboard devices|
All onboard items that are not used by your configuration are disabled (depending on your hardware configuration this may include RAID, sound, video, etc).
|12) Verify any unsecured cabling is hot glued|
All loose connectors are hot glued in place to help prevent them from being knocked loose in shipping.
|13) All bundled items boxed and area cleaned|
All manuals, CDs and accessories that came with your components are bundled and placed with the computer.
Phase 1 Testing
|1) Verify all fans are spinning at desired RPM|
All fans are confirmed to be spinning and properly controlled by any included fan controllers.
|2) Verify front LED functionality|
All front LEDs (hard drive, power) are confirmed to be properly hooked up.
|3) Run hard drive test|
Your hard drive has passed a full test by the manufacturer diagnostic tools.
|4) Verify CPU and RAM is running at rated frequency|
Your CPU has passed testing at full speed.
|5) Run memory test|
Your memory has passed testing with MemTest86
|6) Check for proper recovery after simulated power outage|
To make sure your computer recovers properly from a power outage, we simulate one! We make sure that no data corruption occurs as we run this test, though that is not possible to guarantee if you experience a power outage.
Install / Setup
|1) Check order instructions|
We check for any special instructions there may be for your order to ensure that the system is configured exactly how you want it.
|2) Install base operating system|
Your hard drive is installed with a base level install of the operating system, which is later customized to your order.
|3) Install / update device drivers|
All the most recent drivers (downloaded from the manufacturer) are loaded for your devices.
|4) Check partition sizes|
We make sure that all your hard drives are correctly partitioned, and that any special instructions about partition sizes are followed.
|5) Synchronize time with server|
Your time is synchronized with an atomic US government clock.
|6) Install approved Windows updates|
All Windows updates and service packs are applied.
|7) Install all software and updates|
All software on your invoice is installed and any applicable update packs are applied.
|8) Update optical drive firmware (if applicable)|
Your optical drive firmware is updated as applicable, to ensure best media compatibility.
|9) Copy feedback icon to desktop|
A link is placed on your desktop to leave feedback about your computer.
|10) Run Windows Experience Index (if applicable)|
Windows Experience Index gives the computer a score that is used to determine which features (such as Aero in Windows 7) should be enabled by default.
|11) Verify purchased software loads properly (if applicable)|
We run any purchased software to verify that it loads correctly.
|12) Verify front ports (USB, firewire, eSATA, sound)|
All front ports on your case are verified to be functional. In some cases, it is not possible for all ports to be active (ie, if you have a sound card with no front audio support, we cannot hook it up to the front sound port on a case).
|13) Verify floppy drive, optical drive, card reader|
All removable drives are confirmed to be included in My Computer.
|14) Partition and format external hard drives (if applicable)|
Any purchased external hard drives are configured for use out of the box, with the exception of Western Digital MyBook drives, which are required to be configured by the end user.
|15) Optimize Windows settings for SSD (if applicable)|
We optimize the operating system settings for your solid state drives using the Intel SSD Toolbox Suite and verify the firmware version is current.
|16) Test touchpad sensitivity (if applicable)|
With laptops, we specifically test the touchpad to make sure the sensitivity is properly calibrated and free from hardware defects.
|17) Check special notebook functions (if applicable)|
At this step, we test some specific functions to laptops: 1) Wireless continues to function on battery power 2) ALL special physical hotkeys function 3) ALL function keys across numeric row function 4) Integrated accessories (ie, mic, webcam, fingerprint reader) 5) Bluetooth can pair with a device
Phase 2 Testing
|1) Double check system specs|
Your system specs are double checked for any mistakes, using an automated utility we have built that not only checks for the right parts, but that they are configured correctly.
|2) Test standby mode and power off|
We put your system into standby and back, and turn system completely off and back on, to verify normal behavior.
|3) Test wireless connection (if applicable)|
If your configuration includes wireless, we check for normal reception.
|4) Test DVD-RW burning|
If you have a DVDRW drive, we burn a short movie to a DVD to test the drive. This DVD is next used to verify DVD movie playback.
|5) Play movie DVD|
We play a movie DVD in your drive to confirm drive functionality, as well as codec installation. DVD playback software is installed if needed. Not applicable if you do not order a DVD drive.
|6) Check for sound output|
Your sound card is confirmed to output sound.
|7) Stress Test|
We run a combination of Prime95 and Furmark to stress your system far beyond typical loads.
We run CrystalDiskMark to benchmark the read/write speeds of all your hard drives.
CINEBENCH is a real-world cross platform test suite that evaluates your computer's performance capabilities. CINEBENCH is based on MAXON's award-winning animation software CINEMA 4D, which is used extensively by studios and production houses worldwide for 3D content creation
|10) System Test Suite|
We run a variety of tests to benchmark various aspects of your system. These benchmarks include wireless signal strength tests, Euler3d, Lame Encoding, Windows Media Encoding, and WinRar compression/extraction.
|11) AvP: Alien vs Predator|
Alien vs Predator is a first person FPS game which we use to test the performance of your system as it plays a real game. Using the built-in benchmarking utility, we run through a variety of resolutions and settings and measure the frames per second.
|12) Unigine Heaven 4|
Unigine Heaven is a game simulation which we use to test the 3d graphics performance of your system. Using the built-in benchmarking utility, we run through a variety of resolutions and settings and measure the frames per second.
Geekbench provides a comprehensive set of benchmarks engineered to quickly and accurately measure processor and memory performance.
|14) Windows Experience Index (if applicable)|
The Windows Experience Index measures the capability of your systems (Available on Vista/Windows 7 only)
|15) Upload benchmarks and temperature logs|
All the benchmarks taken during the phase 2 testing process are recorded on our server, providing you with benchmark scores, and providing us with statistical information that will help us assist future customers. We also upload our temperature logs, giving you a baseline you can compare to after you receive the system.
|1) Review build log|
We review the entire build log for your machine.
|2) Verify condition of chassis|
We give the system a physical inspection to ensure there are no scratches / blemishes.
|3) Verify the Puget order number label is correct.|
We make sure that the serial number we label on your system is correct.
|4) Check BIOS settings / OC profile|
We double check all Bios settings to ensure build performance, and verify that settings are saved for future use.
|5) Verify all parts are present and installed correctly|
We re-check the computer to make sure everything is present and installed.
|6) Verify documented license keys match physical copies (if applicable)|
We re-check that documented and installed software license keys match with the physical copies packaged with your system.
|7) Ensure rear IO shield is properly mounted (if applicable)|
When installing a motherboard, the rear IO shield can sometimes seat improperly. We check to make sure it is correct.
|8) Verify fan orientations|
We review your system fan orientation, and make any corrections that might be necessary to implement an optimal cooling strategy.
|9) Check for loose or missing screws|
We give another check to your screws, to make sure they're all secure. Looks can be deceiving, so we check manually.
|10) Ensure all items are secure (esp. heavy components)|
To make sure the computer is prepared for shipping, we double-check the solidity of the items inside, especially the heaver ones like video cards or CPU heatsinks.
|11) Check hot glue for neatness (if applicable)|
We use hot glue to secure certain items -- at this step, we make sure it is tidy and not over-applied.
|12) Check any high risk heatsink mountings (if applicable)|
We check any heatsinks that are large enough to risk being seated improperly, to make sure they are both secure, and make good contact with the chip they are cooling.
|13) Verify all PCI cards are seated in their slots evenly (if applicable)|
We make sure your PCI cards are square in their slots. Uneven seating could be due to a partially unseated card, or even an out-of-square chassis.
|14) Ensure machine is built to customer expectations|
We look at all notes put on the order by your sales rep, and make sure the machine is built with your requirements in mind. This might mean tuning the fans (if you emphasized you wanted it quiet), checking drive placements, etc.
|15) Check certification and case modifications.|
We double check to make sure your Puget certified system has all case mods that apply to your certification, and verify all branding has been applied to the case.
|16) Make sure all accessories are present|
Many of your components come with accessories, manuals, CD, or adapters. We make sure they're all present.
|17) Double check partitioning and/or multiple OS instructions.|
We review any provided instructions regarding partitioning and multiple OS installs, to make sure the machine is set up per your instructions.
|18) Check user / computer names|
We will make sure the username and computer name are both correct. By default, the username will be the customer's first name, and the computer name will be "Puget" followed by your the order number.
|19) Record wattage draw under idle and load|
We record the wattage draw of your system under idle and load, and check that against your power supply to make sure it is appropriate.
|20) Run machine load test, and investigate for hot spots|
Not all hot spots have temperature sensors. We run your computer under full load, and use a thermal probe to make sure there are no hot spots that aren't logged.
|21) Take idle/load thermal images (if applicable)|
We use our thermal camera to take pictures of the system at idle and under load to check for any unexpected hotspots.
|22) Test any ports not tested during production|
Any ports that are not already tested in the course of the build or installation of your machine are tested at this step.
|23) Test as thoroughly as possible any special cards (if applicable)|
Some non-standard or special order cards do not have standard tests during our install process. Those cards are manually tested.
|24) Test secondary video outputs|
We verify that all video outputs are functioning correctly. If your machine has SLI, we specifically have to take it out of SLI to test the output ports on the secondary video card.
|25) Verify high quality sound output|
We double check your audio output for clarity, stereo panning, 5.1 surround sound panning, and volume. We test both analog and digital output.
|26) Verify functionality of alternate networking adapters (if applicable)|
Since our install process only uses one network adapter, we now test all other adapters (some computers have two LAN ports), including KillerNIC cards and wireless.
|27) Check for any recent known issues|
We keep detailed logs of failure rates of all our components. Anything with recent known issues is carefully checked to make sure the issue is not present.
|28) Verify standby functionality|
We check for standby functionality one more time -- as we have found it to be quite problematic with certain configurations.
|29) Verify proper post and boot-up with USB device attached|
Some computers do not boot up properly when there is a USB device (ie, a USB thumb drive) attached. We make sure this is not an issue.
|30) Review temperature logs for proper levels|
We review the temperature logs taken during your system benchmarking, and identify anything unusual.
|31) Compare benchmarks to expected results|
To make sure your computer performs as expected, we check your benchmarks against those of similar machines.
|32) Review the windows event log|
We review the windows event log for any errors we do not expect (some errors are normal, specifically before all drivers are installed).
|33) Verify all updates are applied|
We make sure OS updates and anti-virus show all current updates installed.
|34) Verify proper responsiveness from the OS|
We verify proper responsiveness from the OS (start menu, control panel, application loading).
|35) Verify proper laptop battery drain rate (if applicable)|
We make sure your laptop battery is performing as expected.
|36) Verify proper out of box experience|
We reboot your computer one last time and make sure your first experience is as we would like it.
|37) Record approximate bootup time|
As the machine reboots, we record the boot time, so we have a number to compare to later if you have any problems.
|38) Record any additional testing performed (if applicable)|
If we performed any other tests, we record them for our benefit and yours.
|39) Defragment all platter drives|
We defragment all traditional/platter hard drives. Defrag is not run on solid-state disks.
|40) Clean up installation|
We perform one final clean-up of your installation, so Windows is clean and ready to use!
Packing / Shipping
|1) Create Restore media (if applicable)|
We include System Restore media with all Windows machines.
|2) Take BIOS screenshots (if applicable)|
We take screenshots of each page of the BIOS settings. Does not apply to laptops.
|3) Affix COA to chassis (if applicable)|
Your Windows COA is attached to your case.
|4) Take pictures of the system|
We take pictures of each system before we ship.
|5) Verify power cord is present|
We double check to make sure you have a power cord!
|6) Include invoice and packet|
A full packet of information, including registration information, contact information, and benchmark information is printed. Also, an invoice and business card packet is included.
|7) Verify Tools disk is included with system|
We include a Tools disk to assist in the diagnosis of any problem the system may have in the future
|8) Clean any smudges from the chassis|
Since the computer has been handled, we ensure it is clean as a last step before boxing it up.
|9) Check that all peripherals are present|
We double check that all peripherals are included with your system
|10) Check latest shipping/Internal notes|
We look at all notes put on the order by your sales rep, and make sure the machine is built and shipped with your requirements in mind. This might mean adjusting shipping methods at the last minute as requested by your sales represenitive.
|11) Create shipping tag and attach to box|
Your order number is placed into our shipping system, and a tag is generated and placed on your boxes to prevent the possibility of mixup before your boxes receive a shipping label.
|12) Include a packing slip (if applicable)|
A packing slip is added to the outside of boxes on all requested and purchase orders.
|13) Install Instapak (if applicable)|
If we are concerned about the possibility of shipping damage, we will install special foam packing inside the case to help hold the components in place.
Benchmarking - Overclocked 4.0GHz - 11/01/11 2:04 PM
|Note: The temperatures shown above were recorded during the benchmark process, when the temperatures are the highest. They are taken directly from the hardware sensors, which means that differences in calibration may lead to inaccuracy in the readings relative to each other. This graph is intended to show you the normal readings of your hardware temperatures, so you have a baseline to compare to when you receive your computer. Remember that a difference in ambient temperature will have an effect on the temperature of all your components.|
BurnInTest performs a massive amount of operations on your computer simultaneously. Each operation is tested for the expected result. This not only thoroughly exercises the hardware in a PC in a short period of time, but it brings any intermittent or hidden problems to the surface.
We run various tests not covered by Performance Test to benchmark various aspects of your computer.
Dirt 2 is a racing game which we use to test the performance of your system as it plays a real game. We run through several tracks in predetermined routes, and measure the frames per second.
X3: Terran Conflict
X3: Terran Conflict is a space simulator and RPG game, which we use to test the performance of your system as it plays a real game. We run through several levels in predetermined routes, and measure the frames per second.
Heaven Benchmark is a DirectX 11 GPU benchmark based on advanced Unigine engine. It puts heavy load on advanced features of your video card, and supports DirectX 9, DirectX 10, DirectX 11 and OpenGL 4.0. It was the first DirectX 11 benchmark, released at the same time as the Microsoft Windows 7 launch in October, 2009.
Windows Experience Index
This benchmark is used by Windows to determine the capability of your computer's hardware configuration.
CineBench (based on MAXON's Cinema 4d animation software) is a real-world benchmark that evaluates your computer's CPU and GPU.
CrystalDiskMark: Incompressible Data
CrystalDiskMark performs read/write and random read/write benchmarks on your harddrive(s). Performance with incompressible data is usually lower than with compressible data.
Read what our customers have to say about our quality control!
|"I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.|
I am "allergic" to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!
I started to "configure" my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day - and within minutes, I had his reply.
Then I sent him an email very early morning next day - and again he replied within minutes. This guy never sleeps, LOL.
After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!
The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!
The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to - that could have been done better or nicer!
Top notch assembly!
Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!
I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY - you will never regret, and you can enjoy for as long as you have your machine.
Thanks to all the people at Puget Systems - who built and handled my computer!
OS, California [Send Email]
Rating: 10/10 Date: 04/21/14
|"I had been looking to build a custom gaming PC for quite a while and had been all around the web looking at different manufacturers, I stumbled onto Puget System's mainpage as a direct link from logicalincrements.com. It looked underwhelming at first but I figured I would give it a go and see what kind of configuration I could come up with. After setting my original config I selected the option for review by a professional, expecting the usual no response or useless "its up to you" reply. By the time I woke up the next day ( I originally sent the request at 5am) I had a detailed response from Will outlining the positives and negatives of different choices and an open offer to e-mail him with further questions. What sold me was that he actually steered me out of useless frills and into choices that would add to the stability and/or performance of my system, he stayed away from pointless upsells and helped me build a really solid PC that would do all I needed it to do and then some. That experience sold me 100% on Puget as MY custom builder, and the only builder I would recommend to anyone. |
It only got better from there, after I finalized my order and it was prepping for assembly I noticed the meticulous work their staff puts into every facet of production. Oscar did what I would call the finest wiring job I have EVER seen, and as an avid PC gamer I have seen some excellent custom PC work. The wiring looked artistic in a way, his pride in what he does shows and I hope next time I buy from Puget (and I will) he will be the one wiring my rig. After Oscar assembled it, Kyle did a great job trying to break it and probably put more stress on my system than I ever will, every part was meticulously strained and benchmarked. Every member of the service and production staff is top notch IMO.
No corners are cut by Puget, their quality and pride in both service and product show. I can't see myself buying from another company as long as Puget is building rigs for gamers like me."
John Cadotte [Send Email]
Rating: 10/10 Date: 02/18/14
|"I recently had puget systems assemble a Home Theater PC for me. My decision to go with Puget was made easier once I learned more about the company the the steps they take to make sure that EVERY system they build is custom to the clients request/needs. I found this this out through searching for information about this company first before doing business with them and viewing videos on their system assembly process. I then proceeded to setup a custom HTPC build and immediately got a follow up email about the my specified build from one of their sales associate. I was actually pretty baffled that the sales associate told me to downsize some components as it was not needed for my specific use of the HTPC and that I could get great results with their recommended build and SAVE MONEY! This is not something that you usually see in Sales, and It proved even further to me that this was the company I was going to do current business with and even Future business with. They are very meticulous with their build process and I witnessed that on my build at the quality control portion of the build where a component(USB port) was not functioning and the Started the build over again. Thats awesome attention to detail!!! I am very pleased with how much this company has focused on providing great customer service. Thanks Puget, Keep up the great work."|
Michael Maghinay [Send Email]
Rating: 10/10 Date: 12/17/13
|"I purchased two systems from Puget almost a year and a half ago. Having had them this long before submitting a testimonial lends to the authority of my statements going well beyond a first impression. Both systems had Win7 Pro 64-bit installed, the laptop with 8G ram and the Serenity desktop with 16G. I told them I would be installing additional drives in the Serenity and the build-team stubbed-out the cabling and recommended drive placement to maintain optimal airflow. These systems have been truly spectacular and have met my every expectation Ė everything I wanted and nothing I didnít! Performance and reliability continue to be a joy. I highly recommend going with Puget."|
George Veo [Send Email]
Rating: 10/10 Date: 03/27/13
|"I just want to say what a beautiful machine Puget has built for our latest workstation (the second one we have bought from them). It is the Serenity model with a pair of Intel 520 SSDs and 16GB ram. The computer is completely silent--the only way we can tell if its running is by looking for the blue light! It is unbelievably fast (boots win 7x64 to useability mode in under a minute), and a joy to sit before, what with the three 24" Dell Ultrasharp displays all driven by one silent GPU. Under the cover the workmanship is almost like art. I wish I had the money to replace everything in the house with one of these! Running for 3 months now with no problems. |
Yes, it cost more, but if you want something quiet, you cannot get it from a Dell; and if you want something that is both quiet AND a good performer, then I think the extra money for Puget is well worth it. In fact, in hindsight now, the cost is a complete non-issue--thats how good this machine is.
PS. Thanks also to William G. for shepherding me through the custom ordering process"
Richard F [Send Email]
Rating: 10/10 Date: 03/06/13
|"I came to these guys with special needs for a special system. After 3 short days of work they were done. I couldn't be more pleased then I am with this system. From start to finish this company went far and beyond my expectations. The quality of the build is top notch and the customer service was excellent. It was nothing short of a 10 out of 10 experience. Most of you know thats hard to come by these days when purchasing anything. These guys have my business for life."|
Rating: 10/10 Date: 01/10/13
|"Ordered my computer a few months ago. The process of configuring the computer was painless. Jeff was able to answer all my questions, and pointed me in the right direction. A few accessories I purchased elsewhere, but for the tower itself, they did an incredible job. When I opened up the case to remove some packaging (the CPU cooler is HUGE), I couldn't see any cables. They also prepped an extra hard drive bay (per request). I finally got the computer to sweat a little, but that was encoding HD video (BTW, it rendered, encoded, and burned an hour long DVD movie in about half an hour). An incredible upgrade over my old system. They also have excellent post-sales support. I have only had to ask one or two questions, and they promptly responded. Kudos, Puget!"|
Quinton Borchardt [Send Email]
Rating: 10/10 Date: 05/28/12
|"What can I say that hasn't been said already? I have never seen a company as detail orriented and professional as Puget Systems. They put the customer first, instead of their financial interest, and make sure you are getting what you need/want and not the hardware they want to push. My salesman even tried to talk me out of some of the addons i purchased and weren't needed at the moment, just to save me a few bucks. The staff is knowledgeable and extremely helpful.|
The build: I bought a Deluge gaming pc. This is one of the cleanest and attractive builds i've ever seen.(I find myself sitting and admiring the craftmenship) Oscar is an artist w/ his wiring routing(again clean and you couldn't see most of them). This is hands down the fastest PC i've ever gotten the privilage of using. My PC scored a 7.8 out of 7.9 on the WEI test, outta the box. I turned on my old pc next to this one and this is hands down the quietest gaming computer i've ever heard.
Packaging: The packaging is extraordinary! Double boxed, handled UPS' sometimes rough handling and everything had its place and was more then protected. Everything worked as advertised out of the box as well.
Use: I had this beast of a machine running all day, It never got hot!! I tried WoW on Ultra graphics and tweaked all the settings to max resolution. I had to go into a 25 man raid w/ extra addons going to get any type of lag(which was momentary and not noticable during game play).
Summary: I was so impressed with all the extra's that they sent w/ the system ie: backup disks, books for all installed hardware and even the little decals that come w/ the installed hdwr. They even sent me brkts and hardware to install my second video card in the future. I got gitty when i saw the test results(again, above and beyond there competitors) I will and have recommended Puget to everyone i know. This is the finest piece of computer equipment i've ever owned. Wilson, you were awsome and spot on with the build time and eta. For those of you concerned w/ price, this was cheaper then the alienware i was looking at w/ lower grade components by $1000 bucks(even w/ my employee discount!!) By the way thanks for the education! Your website is one of the most informative i've seen. Every extra was installed. All in all I couldn't be happier!! I'll be back i'm sure. Keep up the stellar work!!
Rating: 10/10 Date: 02/21/12
I am now the proud owner of a Puget Systems, Serenity SPCR system, and I just wanted to provide a few notes for anyone that might be thinking about purchasing a system from Puget Systems, or is looking into the Serenity as a silent computer.
The Company: Puget Systems is a custom computer shop, with a product line that covers everything from laptops, servers, home theater, gaming rigs, and exotic power machines. Their attention to detail and customer service is well documented in the multitude of existing product reviews and testimonials already in place. I can honestly say that this praise is well deserved. I am extremely happy with my purchase, with the service provided by Jeff, my customer representative, and with the entire team that built my specific machine. While Puget's prices may be a little higher than a mass market vendor, you get what you pay for. In this case, attention to detail and technical skill that makes your machine less of a commodity and more of a system designed, built, and tested just for you.
Hardware Build: When the system arrived, I was stunned at how neat and clean the machine was. The packaging protected it through the hardships of UPS handling superbly. The system itself had been cleaned (no fingerprints) and clear static film had been put on all cosmetic surfaces to protect them. Internally, the monstrously huge CPU cooling radiator, graphics card, and all other 'projecting bits' were held firmly in place by an expansion foam pack. It required a little tug to remove, but was otherwise harmless.
Software Build: The software experience out of the box was somewhat traumatic, but not because of Puget Systems: I was used to XP, and moving to Windows 7 was a bit of a shock. I suspect the migration from Office 2003 to Office 2010 will be equally disorienting. Anyway... From Puget's perspective, the software install was flawless. The company prides themselves on providing a stable, clean installation out of the box, without any bloatware, trial packages, or other junk that clutters up the program bar and hard drive. This was very true - there was no unnecessary software loaded, everything was as pristine as though I had installed it myself. If anything, I had to load a few basics that I use in normal operation (Acrobat and Flash viewers, Windows games, etc.). But it is nice not having to clean up after an installer!
Testing, Packaging, and Documentation: The packaging contained every single part, screw, sticker, booklet, etc., from every component that the machine shipped with. I expect that box will sit in a closet for a while, but that is okay. It is still nice to have it.
Along with all of the bits, Puget also included a binder including a welcome letter, quality control log, all of the software including restoration and tools disks, model numbers and details for every component, thermal and benchmark results run before shipping. They even included business cards for the buyer to pass along to others if they like the machine. The one thing I miss in the binder was the thermal photographs from burn in - that would have been a nice, but minor, touch.
The packing was built to keep the machine safe in transit. I can understand by Puget Systems recommends that customers hang on to the boxes in case they need to ship the machine someday. The system was well packaged, arriving in perfect condition, thanks to their efforts.
Silence: I have been a proponent of silent computing for years now, and the Serenity is far quieter than my old Hush was. Even doing everything SPCR recommends you do NOT do (i.e., having the machine running on a desktop less than a meter away), the machine is nearly silent. The electronic noise from my monitor is louder than the computer is. So, if there is anyone like me out there, who might be hesitant about buying, don't be! The Serenity SPCR is as quiet as advertised!
Summary: I am extremely pleased with my Serenity SPCR machine by Puget Systems. I have been impressed with the company, their order process, and the people that take the time out to research each part. The hardware build is exceptional, the software installation is clean, and the order process is both helpful and informative, providing the exact status of your machine as it is being constructed. Thank you!
Puget Systems may not be for everyone. There will always be some buyers that are looking for the cheapest possible, off the shelf computer. Others will want to research their own components and build their computers themselves. That is fine. But for those that do not have the time or desire to do that kind of research, and who do not mind paying a little bit extra for quality and stability, Puget Systems is certainly the way to go. I strongly recommend them!"
Paul Grzelak [Send Email]
Rating: 10/10 Date: 02/18/12
|"I'm very happy with your company's service and the quality of your computers. I was thrilled to receive my new Serenity desktop a few days ago. It was a big jump for me because I was giving up on Apple products (iMacs in particular) and wanted to try Windows 7, which has worked out quite well.|
Here is some feedback on your performance:
Great website; easy to use and navigate
Great customer support; I liked the way the sales person came up on chat in couple of minutes to ask if I needed assistance.
Good tracking of the computer as it was built; status kept me informed of the progress. The picture of the computer was a nice touch.
Computers are very professionally built; almost like a work of art when I opened up the case to remove the packing foam.
Products are exactly as advertised; the Serenity is very quiet, not like the Dell desktop I had several years ago.
The computer was professionally packed; it arrived in perfect working order.
No bloat! No unnecessary programs on the computer The recovery disks were a nice touch. Ever try to do a clean reinstall of Windows XP. It's a two day project!
Here's the bottom line. If someone wants a cheap, discount computer, you are not the place to shop. If someone wants a custom built computer at a fair price and with a whole lot of extra value, you're the ones I recommend.
Wishing you a happy and prosperous 2012."
Rating: 10/10 Date: 12/22/11