All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We do not add a part to our product line unless we feel we can stand behind it. This results in a high quality custom computer, that works as it should. You can feel confident that any selection you make on our website is a quality product.
We make sure our representatives are as accessible as possible, by both phone and email. At Puget Systems, you can actually talk to a real person! We understand that personal service must be a priority for small businesses on the web. We are happy to provide as much help as you need, with no obligation to order. We understand that the best way to have satisfied customers is to help them make informed decisions before they purchase!
When you buy a custom computer from Puget Systems, we are here to help you for life. Even when your parts warranty expires, we continue to answer your questions and even fix your computer with no labor costs.
By keeping inventory of our most popular parts, and maintaining a short supply line to components we frequently need, we are able to offer an industry leading ship time on nearly all of our system orders.
Assembly techniques, especially cable routing, are an art. Our experienced system builders give great effort to assembling your computer with care. We want you to be very happy with what you see if you open the side of your case.
No one appreciates a custom computer preloaded with trial software, advertisements, and promotional offerings. Not only is it annoying, but it can even slow down your computer! Our competitors do this for supplemental income, but here at Puget Systems we pride ourselves on a clean install. If you want to select additional software, though, we do offer a small, curated list of popular options.
For best security and performance, it is important that each custom computer ships with the newest software and drivers available. We give personal attention to each PC before it ships, making sure it is up to date.
When you’re shipping as many computers a day as we do here at Puget Systems, it can be challenging to make sure important things are not overlooked. To ensure nothing gets missed, we have a comprehensive checklist that steps our technicians through the process. Each check point records who verified it and the exact time it was completed.
Our thermal imaging process allows us to identify and correct hot spots in our computers, helping to make your system cooler and quieter while also leading to a longer lifespan. We take thermal images of each desktop computer during quality control, and make them available to you!
In addition to receiving your full operating system disks, we also provide a system restore USB drive – allowing you to quickly wipe your hard drive and restore your operating system to exactly the way it was when you first received your PC! We include this service with our Windows 10 PCs (except where prevented by an especially exotic configuration).
Shipping damage is one of the biggest problems in the computer industry. Using specially made packing materials, our computers receive excellent shipping protection, far exceeding UPS and FedEx recommendations as well as our competitors!