Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Extremely Satisfied
I would like to thank Puget for helping me choose the right workstation to start my motion design career. The process and your prompt feedback are top-notch. I loved every single detailed explanation from start to finish; everyone who worked on my workstation, most importantly, Yesenia, did a phenomenal job. The workstation is very fast and quiet, even with a full load. I will never look back; every dollar is worth it. Thank you, Puget!
Top Notch Product
As owner-engineer of a small firm, I need a computer which can reliably run my suite of Autodesk and other analytical software. This is my first purchase of a purpose-built computer specifically for Autodesk Revit and all I can say is it is wonderful. The folks at Puget Systems know what they are doing and my specified system even came in at a lower cost than I could get from the other big name brand computer suppliers. Thank-you ever so much.
4 Systems
Both my husband and I had Puget Systems craft two systems for us in 2019. His for photography and mine for video editing. Six years later, his needed an update and seven years later so did mine.
Key points:
1) The quality of components used
2) The consultation and review process to ensure that your needs, now and future, will be satisfied by the new solution(s)
3) The beginning to end process monitoring they provide their customer during the build process
4) The power, endurance and reliability of the systems they design and build (6-7 years of daily use for us)
5) They are just nice, honest people to work with
Professional Service
I first learned about Puget Systems through YouTuber Barnacules Nerdgasm. Over the years he’s showcased several Puget builds, and seeing his experiences made me want to try them for myself. I eventually ordered a Puget laptop to replace my desktop — something powerful enough for my workflow but still flexible for future upgrades.
Nearly four months later, it has fully become my daily desktop replacement. I love how easy it is to swap components over time, and the footprint of the laptop has freed up a huge amount of desk space.
Geno has been incredibly helpful from the very beginning — from my first contact when placing the order to assisting with choosing the right docking station. The entire experience has been smooth, professional, and genuinely enjoyable.
To Geno and everyone who built my system: thank you. I’ve had nothing but positive experiences with Puget Systems, and I can confidently say I’m a customer for life.
Rock solid.
I’m a post sound pro tools guy and proud owner of a Puget Systems workstation. When I first opened the box I said, Uh, plutonium, wait a minute, are you tellin’ me that this sucker’s nuclear? Puget said, no, this sucker’s electrical. But I need a nuclear reaction to generate the one point twenty-one gigawatts of electricity. I said, that’s heavy. I hooked up the machine and started stress with my personal bottle necks and needs. I really hoped for the best. Puget said, If my calculations are correct, when this baby hits eighty-eight miles per hour, you’re gonna see some serious shite. And that’s exactly what happened.
What used to make my system chug is now spiking at a whopping 14% cpu usage. Creative ideas are flowing. I revamping my entire film template. Thanks everybody over there. This thing is SWEEEET
A true dream machine!
If such a thing can ever truly be said of a computer, this system is a joy to work with and everyone at Puget Systems was incredibly friendly and helpful throughout the whole process.
OMG! I love this computer!
I required a high-performance, top-of-the-line computer to support my video editing needs. After discovering this company on YouTube, I found that they offered exactly what I was looking for. Their team demonstrated exceptional attention to detail throughout the build process and clearly possessed the expertise and knowledge necessary to assemble a system of this caliber.
The computer performs outstandingly. I use Grass Valley EDIUS 11 Workgroup for editing, and it runs flawlessly—providing real-time editing capabilities and extremely fast rendering speeds.
Thank you, Nick, for a job well done. I am a customer for life.
Amazing as always
The decision to use PS for my laptop needs was one of the best decisions I have ever made.
Amazing computer and the customer service is wild.
Cant say enough other than thanks to the PS group.
Brad
Awesome Machine
I finally gave up trying to process photos on my old Laptop PC and purchased a Puget Systems Computer. So far the un-boxing and setup has been a breeze.
The folks at Puget Systems were extremely helpful when I was deciding on the configuration of a new system.
I’m thankful that fellow photographers recommended Puget Systems for a new computer… my Puget Systems machine is top shelf !!
Exactly what I wanted.
I’ve put off writing a review for several months in now as I don’t think you can really get a feel for something right away. I have been a photographer for many years and have learned that unless it is really bad you don’t know everything about a new piece of equipment it for a while. This computer is everything I wanted. I use it for photo editing and I find everything about it responsive to my needs. The people at Puget Systems did their homework putting the system together. All parts of my workflow move along quickly; the system is well balanced. They took the time to select components that made the best use of the needs of the software that I told them that I use. Great job and I am enjoying my new computer. Thanks.
Read more testimonials from Puget Systems clients.