Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Perfect
I am a local customer who always purchases my PC’s from Puget Systems. The sales department is outstanding and Wilson Chau has been terrific to work with as is his team. The technical staff is exceptional and will get to the root of any problem faster than any other company I’ve dealt with. I recommend Puget Systems for their courtesy, helpfulness and professional excellence. I am a loyal customer since 2009. My new laptop is lighter and still maintains the speed and processing power to edit in Photoshop and Topaz.
Exceptional
I am exceptionally happy with the products and services provided by Puget Systems. My prior Puget computer completely met my needs for many years, and the service provided by the company was unsurpassed. The only reason I had to replace my older computer was because my Windows version was no longer supported by Microsoft. I felt absolutely no need compare Puget with other manufacturers. In setting up my new computer Puget support staff continued to show their unsurpassed performance I have received in the past.
Very happy with the Puget
Very happy with the Puget Systems experience from beginning to end. They were responsive and extremely helpful walking me through the reasoning behind their hardware selections. Highly recommend!
Great Workstations, Poor Mobile Platform
I’ve purchased several Puget workstations for my company where we primarily use SolidWorks for Engineering design. They have all been fantastic, long-lasting machines. Each one has been nothing but quiet, powerful, stable, and fast. Hence why I thought I would be getting the same quality of product with their mobile option. Not so. The chassis feels very cheap with lots of sharp plastic catch points that I fear will be easily broken. It’s the heaviest notebook I’ve felt in decades and as loud as a jet engine when the fan kicks into high. Seriously, you wouldn’t believe how loud this thing gets. Other people in the office thought I was playing a joke on them when they heard it the first time. The worst part is, in my limited experience with it so far, it has been highly unstable with frequent crashes and lockups/freezes. Hopefully they solved some of these issues with their newer model, but if not, I would suggest you steer clear until they work some of these things out. 5 stars for the workstations and Puget’s level of service but 2 for the mobile products.
Great Customer Service; Great Product
Puget was extremely professional and helpful throughout the process. After placing our initial order, Terrell was able to guide us towards a more cost effective product that lined up more closely with our needs than what we originally ordered, which is fantastic. They also kept a tight timeline and we found their dashboard online helpful to keep up with updates in regard to our build.
NONE BETTER…BAR NONE!
This has been the best computer purchase experience I have ever had. From my first conversation with Terrell Barnes, thru designing the system, then purchasing. After receiving the computer, Puget was on top of every question I called in about, with expert help and guidance done while holding my hand the whole way through. After set up and starting program use…wow…incredible speed, while remaining extremely quiet.
If you’re looking to buy a new system, look no further. This is a GREAT company.
Expectations fulfilled
The computer arrived on time, and included all that I needed for setup. The initial consultation with Eric assured me that the computer included what I needed/wanted. It was fun (and helpful) to be able to see the progress of the build through the Puget Systems website–cheers and thank you to the team!
What a company ought to be like
I have purchased two systems over the past five years and Puget Systems has been with me any time I had a question about hardware or software issues.
Incredible Company
Wow! I was blown away by the customer service at Puget Systems. From the first call, their sales specialist designed the perfect laptop workstation for my unique video and photo editing workflow. They took over an hour on my initial call to explain to me in layman’s terms the computer components and answered all of my questions. I had several follow-up phone calls that other reps handled with the same professionalism. After I ordered the computer, they updated me via email on each and every step of the build process. They even sent me actual pictures of my finished computer just before it was overnight mailed to me! Who provides that kind of personal service anymore? I felt like I was looking at my new baby’s pictures! Awesome! The entire build was completed under the time frame they estimated and the computer has performed beyond my expectations. Puget Systems has gained a customer for life. P.S. – When I called another computer custom build company and I told them I was also looking at a Puget Systems laptop, they said, “Oh, they are the best – I would definitely buy from them.” Enough said. I ended the phone call with them and immediately placed my order. Thank you, thank you, thank you!
Once again, a home run
This is the third computer I’ve bought from Puget, and I’m still a huge fan. The first one I bought from them was working like a champ, almost like the day it arrived 6.5 years ago. The only reason I replaced it was Windows 11 support and the excuse to upgrade from a 1080ti to a 4090! Puget computers just work. The company checks them ahead of time thoroughly and make sure you don’t get a lemon. They are well worth the money.
Read more testimonials from Puget Systems clients.