Quality Control

I have a 2016 Obsidian and throughout these eight years the tech team has been stellar in responding with my calls. Their hand off to each other is flawless and they are extremely competent and gracious. These are the kind of people we all dream of working with. The Obsidian still works great and my next computer (for Windows 11) will be from Puget Systems.

The only SI to use. They are very professional, quick, and keep you informed of everything during the order. Cannot recommend highly enough. Really fantastic machines.

After an accident which resulted it the loss of my data on one of my drives during repair, the fine folks at Puget Systems went above and beyond to rectify the situation. They really do care about customer service and retention. Even though I had lost considerable data they graciously compensated me with upgrades to my system that allowed me to get back to work better and faster than before.

I have set up my new Creative Cloud Desktop, and I am especially happy with the ease that Nathan guided me through installation of the 10GB NIC. Working perfectly. With an abundance of RAM-128GB, it is extremely fast. I set up the system from a saved back-up in One Drive and it all went smoother than any previous new PC setup. I am a lifelong fan of this great company.

These guys are phenomenal in every way. Puget is incredibly helpful and everyone seems to have insight as to how things work and they provide solutions to any computer problem. I recommend Puget to all my friends and co-workers.

I am thoroughly enjoying the experience of working on my new custom Puget Systems computer. It feels like I went from a Smart Car to a Ferrari – or from a sailing boat to a mega yacht! OMG! I should have ordered this a long time ago, but it’s just amazing. You and your team are incredible! This is so far beyond anything I could have hoped for. I remain most appreciative and cannot thank you and the team enough for what you do everyday for folks like me.

Jon Bach has always had an amazing vision for Puget Systems mission that few other high tech executives have these days. It was fascinating to watch each update and totally immerse myself in the entire process from collecting the necessary parts to installation and testing, then quality control and shipping.

Once received, I matched it the 32″ BenQ monitors, sat back in my Secret Labs Dark Knight gaming chair – and enjoyed the ride!

Again, I just can’t thank you and the Puget team enough for this unbelievable experience!! And it truly is a TEAM!

Puget built the perfect system specifically for my extensive use of Adobe Lightroom Classic. 350,000+ captures in the LR catalog, all with previews. I’ve never seen and used such an amazing build. Extremely fast and quiet! During the initial parts selection, all questions were answered promptly and thoroughly, and I was advised based on my requirements/needs. During the assembly process. I was appraised of each step along the way…. After assembly, extensive testing took place, including thermal imaging…. All this, and I actually received the computer ahead of schedule! First rate packaging, and even spares, including a couple of special requests for prewired tie-offs for installing a couple of prepared drives… After arrival, programs and drives were installed and 24 hours later, I was 80% up to speed…. 48 hours later, 95%. Smoothest migration/transition I’ve ever experience, all thanks to an outstanding build. Thank you to the whole team, and special thanks to Eli and Nathan for one on one assistance. Who could ask for more?

I bought my first PC from the Seattle IBM Product Center in 1980. When I contacted Geno Rosario at Puget Systems in July 2021 about buying a new PC, I confidently outlined what I wanted. While keeping in mind the spirit of my build request, Geno correctly pointed out some misconceptions I had about CPU’s. Some of my component choices (i.e. a huge case and a very large power supply) were probably overkill, but Geno remained focused on the important issues instead of quibbling over details that did not really matter. I ended up with a fantastic computer that has worked flawlessly for the past ten months. Geno Rosario and Puget Systems have my unqualified recommendation.

I have not ever used PC or windows for my own company. I have used them at different facilities where I have worked. I knew nothing about ordering what I needed to do the work I wanted to do. I called for help and the services was exceptional, easy and friendly. They didn’t talk down to me as a women or for not knowing the tech specifics I wanted.
I was able to get the machine ordered and delivered in a timely manner.

Once I received the delivery I was presently surprised that the packaging and paperwork was more than helpful. This is really thought out.
I was thinking that I might not hear from PS after the sale but I was wrong. I am glad to sing their praises. I am a fan.

Best computer I’ve ever owned…by far. Personalized service and zero pressure.