Burn-In Process

Burn-In Process

Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.

What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.

Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.

Read what our customers have to say about our burn-in process!


Eddie Hussein
Evans

Brilliant experience!! Best computer I have ever bought

I have bought dozen and dozens of computers in my life and this by far the most professional, accommodating service I have ever had.
Absolute perfection in every way!!
Thank you Brett for a stellar experience, I could not ask for anything more.

Jedi Nelson
Middleton, WI

Easy and smooth process

First off, some context. I am mildly into computers. Enough to be dangerous, but not enough to truly know the spec differences between AMD and Intel CPUs, for example. I can break down the generation names, and know what part does what and to what extent, and from a few years of off and on research I knew what parts I needed for the things I do, and knew to check for compatibility between all components, but beyond that I know I’m not good at things like debugging. Which is where Puget Systems comes in.

I first heard about them through the YouTube channel Linus Tech Tips, and when they proceeded to perform moderately well to well in all of their subsequent tests, I decided to go with them to make my PC when the time came to upgrade from a gaming laptop to an actual PC. I could have done a bit more research and built it myself, but I know it would have been a bit of a struggle. Going through a prebuilt means I have someone who builds these systems every day working on my system, so they know what they are doing much better than I do. That, and having someone who knows what to test and how to test it to make sure things are performing up to spec, the images provided, the relatively short total time (2-3 weeks for me) and tech support means I’m more than willing to pay the premium to have someone else build the PC for me.

Also, the preinstalled software option, the ability to select windows 10 instead of being forced to use 11.

All in all, the process was smooth, there was no shipping damage, and everything went well! Would use these guys again.

Matt Metz
Phoenix, AZ

Superb

I’m probably an advanced beginner when it comes to computers. The most demanding thing I do is some non-linear digital video editing.

What I like most about Puget Systems is that they will tell me where I can spend a few bucks and get a big improvement, and also where I can spend money but NOT get any improvement in performance.

Their computers are trouble-free and reliable, and I know I will get a lot of use from mine without hassle. It’s definitely worth the premium price.

David Hanes
Gold Beach, Oregon

Wow! What a pleasure

I found out about PUGET SYSTEMS while researching a replacement for my 13-year-old DELL desktop, which was no longer meeting my needs. Puget Systems is very highly recommended and the products they offer have excellent component and configuration options. I contacted Puget Systems and spoke a number of times with Account Manager Braden Sime, who offered spot-on advice and recommendations. I ordered a Photoshop Plus system with components to optimize Photoshop, my primary tool.

I am extremely pleased with Puget Systems build time and quality. The new desktop was delivered in just over two weeks, and WOW!, what a pleasure it is to quickly open 20 to 50 GB Photoshop files, and then experience no lag when drawing on the Wacom – huge difference! A big thank you to everyone at Puget Systems.

Brian Travis
Candia

I feel sorry for these guys

I’ve built plenty of my own systems over the years. But now I’m on my third Puget Systems build. Lemme tell you, they do it better than I ever could. From the pre-sales to the pre-shipping, all the pictures and benchmarks. Total top-notch company and product.

But I feel sorry for them because my system is running so well (over six years now) that I don’t feel like I need another one and won’t for some time.

So, sorry guys. If you’d just build shoddy products like everyone else, I’d have to come back more often for new builds.

But when it’s time, you know where I’m gonna go.

Eric Xanderson

Great deal

Love the detailed testing, feedback, pictures, heat/thermal imagining. Very easy to order and spec out.

Only needed to change the regional time to local, and ready to go.

Mary Bailey
SEATTLE

Puget Systems is the BEST!

I have purchased three computers from Puget Systems going back to 2016. They are unmatched in helping you design a platform that will fit your needs. I needed help creating a system I could use for Photoshop processing and graphic design using a Cintiq monitor. My consultant reviewed the specs of the graphics card with me to make sure I would have the correct fit for my hardware. I especially like the status updates provided as they go through the process of the build. Such thorough detail! Wonderful experience from start to finish!

David Novak

Update: Third time not a charm

As a follow up to my critical comments below in “Third time not a charm”, to their credit Puget Systems offered to rebuild my system to my satisfaction. Although I decided to keep the system as-is, this illustrates their total commitment to customer satisfaction.

David Novak

Third time not a charm

This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It’s an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: “Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like.” Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as “sad”. Their reply to my complaint was “If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop.” Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!

Travis Axton
Louisville, KY

Customer for life…

The customer service and build quality are second to none.

Read more testimonials from Puget Systems clients.