Burn-In Process

Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.

What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.

Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.

Read what our customers have to say about our burn-in process!


Eric Xanderson

Great deal

Love the detailed testing, feedback, pictures, heat/thermal imagining. Very easy to order and spec out.

Only needed to change the regional time to local, and ready to go.

Mary Bailey
SEATTLE

Puget Systems is the BEST!

I have purchased three computers from Puget Systems going back to 2016. They are unmatched in helping you design a platform that will fit your needs. I needed help creating a system I could use for Photoshop processing and graphic design using a Cintiq monitor. My consultant reviewed the specs of the graphics card with me to make sure I would have the correct fit for my hardware. I especially like the status updates provided as they go through the process of the build. Such thorough detail! Wonderful experience from start to finish!

David Novak

Update: Third time not a charm

As a follow up to my critical comments below in “Third time not a charm”, to their credit Puget Systems offered to rebuild my system to my satisfaction. Although I decided to keep the system as-is, this illustrates their total commitment to customer satisfaction.

David Novak

Third time not a charm

This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It’s an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: “Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like.” Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as “sad”. Their reply to my complaint was “If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop.” Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!

Travis Axton
Louisville, KY

Customer for life…

The customer service and build quality are second to none.

Macullen Nadurak
Dallas

First ever gaming PC

This is my first ever proper gaming PC setup and it works like an absolute dream; I love it so much.

Kerry

I’ve purchased 5 systems

I’ve purchased 5 systems from Puget over the last few years. Outstanding quality, support, and excellent product lines.

James Bayonne
Davie

Outrageously awesome

Outrageously awesome crew here at Puget System, they’ve come through for this old disabled veteran for years with my machines!

Mike Dunn
Hudson

Great Experience

Working with Puget Systems was first class. The process started with system selection on the website. The interface was very intuitive and questions on specs were only a click away. Purchasing came next followed by a personal email from a Puget rep to confirm my choices. Once the computer arrived, unboxing was easy and setup was a dream. I was up and running in no time. Thanks Puget Systems!!

Mark Smith
San Diego

Puget is simply the best

I don’t buy new computers often, but for the last two decades, I’ve gotten every one of my desktops from Puget Systems. They use top quality components, have excellent build quality, and top notch support. Everything inside the computer is clean and all cabling is carefully routed. The software installation is clean. Even their packaging is top notch. I won’t buy my computers from anywhere else.

Read more testimonials from Puget Systems clients.