Burn-In Process
Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Another great computer
I’m a repeat Puget Systems customer. The last PC I purchased performed well for a long, long time. I am switching over to a ultra-performance laptop for some mobile work, and I thought, just for a moment, about buying an off the shelf LT from a major brand manufacturer. Then I remembered how Puget supported me for 7 years with technical questions – and even sent me a free upgraded Bluetooth and Wi-Fi adapter well into the machine’s 5th year. Received my new Puget LT earlier than its estimated ship date, and WOW is this new unit a beast! Screaming fast. Beautiful. 10/10 would repeat.
Excellent addition to our business
We needed a machine to handle our increasing volume of video projects for our Real Estate Photographer business and Puget delivered! Coming from Mac to PC (Windows 11) had its numerous challenges but certainly no fault of Puget Systems. When I received the machine, some cables had shaken loose but it was a quick fix on my own. Very satisfied with the service from Wilson and hardware recommendations from Puget Systems. I’ll be back.
16 years and 4 computers
I’ve done business with Puget Systems since 2008. Have two of their original laptops, and two desktops. (All of which still function perfectly) With all that, I’ve had to make exactly one call for tech support. The issue was resolved in less than half an hour, and I’m back to the flawless function I’ve come to expect from anything Puget. When you order they LISTEN to what your needs are, and perhaps more importantly, what they aren’t. Their systems are both exactly what you need and wonderfully stable. I had gone through a lot of computers of different brands over the years, but after my first Puget, no more. I will only buy from them, because I enjoy living without the headaches and frustration of lesser systems, and dealing with wonderful people.
I consider one brief tech support call in 16 years and four systems an amazing record!
Christmas comes early
Working with Puget Systems has been a first-class experience from start to finish. Told Wilson how I used the previous machine for photography and he put together a system designed to optimize performance with Lightroom, Photoshop, and Topaz apps. With a step-by-step, online record of the assembly and checkout process, it was clear that everyone involved took pride in their contribution to ensuring that the computer would meet or exceed my expectations. And so far, that has been the case. Even the box the computer comes in is high-tech. Would highly recommend Puget Systems for their experience and expertise in putting together state-of-the-art computing systems.
Excellent company and product
I ordered a workstation and from the beginning discussions to the deliver of the product the process has been flawless. After ordering computers from Dell over the years, and while those were fine, I will now only get my computers from Puget Systems. That will happen next year when I will need another workstation and a smaller computer.
TOTAL WASTE OF MONEY
Got a senior technician to tell me that I was crazy, that my light which had been blur for over ten moths, was actually white not blue and that he could not find a senior VP to agree with me so I would have to wait till Monday to get some ass whole to call me to tell me that I could not get a refund. I WILL NEVER BUY A SYSTEM FROM THESE GUYS EVER AGAIN, and I hope that you never buy anything from that AT ALL..
Fantastic company
I purchased one of their computers fourteen years ago. In fourteen years I never had a problem with it but it was getting a bit outdated so I ordered a new one and just received it. I had a little trouble migrating my data to the new computer so I called technical support and they knew exactly how to resolve it. Top quality product and excellent customer support, what more could you ask for.
Two for Two!
Eight years ago, I bought my first Puget built computer at the recommendation of my son. When it was time to upgrade, I didn’t have a very hard decision. Again, an outstanding product and purchase experience. Eric walked me through the hardware details (did a fantastic job educating this antique buyer) and Puget built a great product for me. When it arrived, it was up and running in a couple of hours. Excellent packaging and instructions. I wouldn’t buy a computer from anyone else. Thanks to you all on the Puget team!
An amazing rig
This thing is fast, quiet, and well-built. The whole thing came together in two days, and worked like a charm. I love this machine!
Unbeatable, honestly.
My CPU died in my previous machine (Intel defects started showing up a year later, completely outside of Puget’s control). They replaced the CPU no questions asked. However on the return shipment, the PC ended up getting lost in UPS. Puget took it upon themselves to completely rebuild a brand new machine and sent it on one-day delivery. Words really can’t express the level of customer service you get with the company. If you were hesitating on a purchase for whatever reason, you should just do it. You won’t regret it.
Thanks to everyone from the techs, to the UPS representative, to the guy that handles shipping. All of you are the best.
Connor
Read more testimonials from Puget Systems clients.