Burn-In Process
Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
NONE BETTER…BAR NONE!
This has been the best computer purchase experience I have ever had. From my first conversation with Terrell Barnes, thru designing the system, then purchasing. After receiving the computer, Puget was on top of every question I called in about, with expert help and guidance done while holding my hand the whole way through. After set up and starting program use…wow…incredible speed, while remaining extremely quiet.
If you’re looking to buy a new system, look no further. This is a GREAT company.
Expectations fulfilled
The computer arrived on time, and included all that I needed for setup. The initial consultation with Eric assured me that the computer included what I needed/wanted. It was fun (and helpful) to be able to see the progress of the build through the Puget Systems website–cheers and thank you to the team!
What a company ought to be like
I have purchased two systems over the past five years and Puget Systems has been with me any time I had a question about hardware or software issues.
Incredible Company
Wow! I was blown away by the customer service at Puget Systems. From the first call, their sales specialist designed the perfect laptop workstation for my unique video and photo editing workflow. They took over an hour on my initial call to explain to me in layman’s terms the computer components and answered all of my questions. I had several follow-up phone calls that other reps handled with the same professionalism. After I ordered the computer, they updated me via email on each and every step of the build process. They even sent me actual pictures of my finished computer just before it was overnight mailed to me! Who provides that kind of personal service anymore? I felt like I was looking at my new baby’s pictures! Awesome! The entire build was completed under the time frame they estimated and the computer has performed beyond my expectations. Puget Systems has gained a customer for life. P.S. – When I called another computer custom build company and I told them I was also looking at a Puget Systems laptop, they said, “Oh, they are the best – I would definitely buy from them.” Enough said. I ended the phone call with them and immediately placed my order. Thank you, thank you, thank you!
Once again, a home run
This is the third computer I’ve bought from Puget, and I’m still a huge fan. The first one I bought from them was working like a champ, almost like the day it arrived 6.5 years ago. The only reason I replaced it was Windows 11 support and the excuse to upgrade from a 1080ti to a 4090! Puget computers just work. The company checks them ahead of time thoroughly and make sure you don’t get a lemon. They are well worth the money.
Great quality and service as always
I bought one of Puget’s laptops for CAD work. Although one of the RAM modules degraded a few weeks after the purchase, we were able to easily diagnose and resolve the issue, and the laptop works great now.
The laptop is fantastic for CAD work- the fan gets somewhat loud when you move CAD assemblies around quickly, but that is much, much preferable to me over processor throttling to deal with heat.
I have gotten multiple desktops from Puget as well and they are all fantastic in form and function. I just won’t go anywhere else at this point.
Puget delivers again!
I bought my first Puget Systems PC in 2017. I came to them because I’d heard great things about the customizability of their machines and the company’s great service. They didn’t disappoint. When it was time for a new machine, I didn’t consider anybody else. Same great customizability and service. It’s especially satisfying watching the system proceed through their manufacturing process. It arrived quickly and performed exactly as expected, anywhere from two to five times the speed of my previous machine, depending on the operation. I had some minor, but mysterious, problems that were due to my environment, but they helped me track them down and eliminate them. I expect to use Puget for any future systems, and will recommend them to anyone looking for a PC.
Powerful and Reliable Machines
I am a programmer who dabbles in graphic design & CNC, and Puget Systems has been the sole solution to my computing needs for fifteen years. The three devices they’ve built for me are all still running strong, having outlasted everything else in my office. I will trust no other for the knowledge, care, and attention to detail they put into every custom machine.
Great Machine, Great Service.
I’m a 3D graphics designer, animator and video editor. I had a client who needed realistic renders in 4K and my MAC workflow was too slow. I finally broke down and ordered a Windows machine from Puget. After using it for about 6 months I can say it’s like driving a race car and my only regret is that I wish I bought one sooner. Being a Mac guy for years I was very happy to have a service that knew what I needed in the PC world. Puget was great and put my new machine together quickly and even let me upgrade my processor after my initial order. Now it’s time to save up for that thread-ripper.
Only buying Puget from now on
From design to consultation to changes to delivery every step was handled with the highest professionalism. I’m never buying a computer from any other source. As video editors we work our computers hard, almost 7 days a week, so we can’t waste time on subpar equipment. Puget built exactly the machine we needed and the process was easy. Don’t think you are going to save money sourcing parts and building your own computer because the time and energy it takes will erase any savings quickly. Highly recommend Puget.
Read more testimonials from Puget Systems clients.