Here at Puget Custom Computer, we have one of the most comprehensive warranty policies in the industry! Our parts and shipping warranties are one year, with the ability to upgrade to two or three years. Our labor warranty is lifetime -- once you buy from Puget, we are here to help you for life. Even when your parts warranty expires, we are happy to continue to answer your questions and even fix your computer with no labor costs.
Many online companies have lost their way when it comes to customer service. When you spend hard earned money on a new computer, you have high expectations, and we understand that. At some point, you'll have a question about your new computer. It is our commitment to be ready to give you the help you need. When we sell a computer system, we stand behind it!
Take a look at our warranty page for details!
Read what our customers have to say about our warranty!
Marty BrownFrom Connecticut
4 weeks ago
"This testimonial was written a little more than a year after purchasing my desktop system from Puget. Earlier on, I planned on writing an admiring, glowing, and full of praise description of both my buying experience and the initial performance of this new system. But, after reviewing some of the previous testimonials, I could see that praise was obviously not lacking and I thought that perhaps if I waited a while I might find something else of substance to write about. Something that might be more meaningful to new readers. Something that might include problems, issues, or disappointments. Well, a year has gone by and I have now tired of waiting. All has been good and all is still good. All the praises you will find in other testimonials do apply here, too. So, instead of repeating words like fast, quiet, cool, silent, stable, expertise, helpful, informative, I’ll leave only a few words that describe my reasons for choosing Puget Systems. Everyone has differing reasons. I hope mine are interesting or helpful to you.
I don’t use my computer for professional purposes. I use it mostly for personal enjoyment and have been purchasing home computers since the 1990’s. Or earlier. Can’t recall exactly when I got my first but I do know it was back when Radio Shack was selling their TRS-80 and Color Computers. Since then I’ve purchased or built several more and used them primarily to support my interest in photography. When I turned 80 years old (last year), I decided to treat myself with the PC of my dreams. After lots of research, I found Puget Systems. I described my photography needs/applications to Puget and they assisted in establishing the specs for what I purchased: a cool, quiet, fast, stable desktop computer. One of the previous testimonials that I read said: “Everything else (Dell, Lenovo, etc.) seems like a toy after you use a Puget Systems.” Perfectly put.
One additional comment: In all my earlier computers that I bought or built, I always found myself having to tweak the Windows operating system’s user settings as time went by. I almost think that Puget anticipated the user needs of someone like me and preset the optimum choices. All I know is that Windows 10 has performed flawlessly since day one. Maybe I should be giving the credit to Microsoft instead …. but I doubt it. All I know is everything is rock solid and I’m now a happy octogenarian."
Sepp MeierFrom Madison, NH
2 months ago
"My Puget Systems desk top has now run non-stop for three years. It is as quiet (music editing!), fast, and reliable as it was on day one. I want you to know how pleased I am with my purchase. I am a repeat customer, and glad to be your customer. Order 131348."
Wayne RadochonskiFrom Bozeman, Montana
2 years ago
"I purchased a Serenity system that dual boots Linux and Windows 10 about 18 months ago. I use this system for HDL simulation and firmware development. My system has been subjected to long flights, hot, humid climates and has been stressed very heavily; it has never failed despite the torture.
I had a few teething problems with Linux and the Intel SSD but the staff at Puget were very helpful keeping me productive. The Serenity is absolutely quiet. I seem able only to make the extra fan turn on when using MATLAB; it's hardly noticeable when running.
I pay the mortgage with this machine. Everything else (Dell, Lenovo, etc.) seems like a toy after you use a Puget system."
CullenFrom Winter springs
2 years ago
"I ordered a package of replacement parts for a case from Puget. The package arrived on time and packaged very well. Upon opening it I noticed some damage to the corner from were the carrier had dropped the package and damaged the parts. I contacted Puget and received a response very quickly informing me a replacement would be sent out as soon as possible. I am very satisfied with how they handled the situation and will be a returning customer going forward in the future. This was a very good first impression with the company. Truly a company who goes above and beyond for its customers."
JasonFrom Philadelphia, PA
2 years ago
"This is my second computer purchase from Puget--my first was almost nine years ago. Nine years ago I had a different job, a different car, a different waist size...
Not everything that you buy lasts. Sometimes that's okay. The batteries in your TV remote won't last long. But when you really spend on something, you'd prefer to benefit from it for years to come.
Puget systems are built to last. The assembly, quality control, and attention to detail (among other things) are to thank. When you purchase a computer from Puget, one of the checkpoints is literally "Clean any smudges from the chassis". C'mon. Buy from Puget."
2 years ago
"This is my first experience with Puget. My previous computer was also a custom built one. That company went out of business, so after 6 years when I had a problem they were not around to help me fix the problem. My new computer from Puget is custom built for photography. It is very fast, very quiet and so far is exactly what I needed. I have nothing but good things to say about the people that I worked with in getting my computer built and running in my home office. I especially appreciated the time Puget took as we designed a computer just for me. I appreciate that Puget took the time to see that each component met the specs. They actually found that one component did not and swapped it out for a good one. You can imagine how sad I would have been if that problem had surfaced after the computer was being used in my home office. I am counting on them being around should problems crop up in the future."
Cliff GreenFrom San Antonio
3 years ago
"I was pleasantly surprised as to how fast one gets a response from a Customer Rep, let alone the chance to save money instead of having someone trying to convince you to spend more. I ordered my system and tracked it for a few days before it arrived. I was given a lot of info as to where and what my system was doing while being put together . Further down to the end of the build, pictures and stats were up for to see how the system was doing at final build and testing.
After a long week, I finally went to pick up and take it home. I must say I am highly impressed with the service and shipment. My system I so quiet you couldn't tell it was running at all. Performance... I'm more than happy with this system and would highly recommend Puget systems to anyone looking for a well built, tested and taken care of system.
Thank you very much.."
Jen WhiteFrom Golden CO
3 years ago
"This is a terrific company. They put together excellent products, their service is fantastic. The detail, follow through and communication are all very good. There is not one thing they have not done well, and Puget has exceeded my expectations at every step. A pleasure doing business with this company."
Sam TannenbaumFrom San Antonio, TX
3 years ago
"I bought a Genesis to be the centerpiece of my audio and video studio about three years ago, and it has been a fabulous experience. The process of buying the computer was great; your guys counseled with me to find out precisely what I needed, and the machine has indeed been perfectly suited to my needs.
What has stood out, though, is its reliability. In the three years I've had it, it's performed flawlessly with no technical issues of any kind- and this is with more than a dozen external drives, soundboards, controllers, and devices connected at the same time, and with (literally) hundreds of different software applications, some of them very taxing computationally, being run regularly and often in concert.
This speaks to the superior planning, building, and setup of my Genesis. Sometimes, people don't understand how often computer problems are the result of poorly-matched hardware or driver software that isn't set up properly; those seem like basic things, but they're the kinds of details that yield major effects- good or bad- for the end user.
I use five different computer regularly for various kinds of work in my life, and the Puget machine is the only one I've never had any issues with, despite it being the one I push the hardest.
I recommend Puget to everyone I can, and when the time comes to build another studio machine, I know it'll be from your fine company. Thank you for being a superior option for PC power users."
SteveFrom Washington, D.C.
3 years ago
"Puget Systems is fantastic. I have now owned my system for a few weeks, and it works wonderfully. It's a beautiful build, and having access to the building process with their online system (you can see the steps being completed as it goes through the process) was great. I also really liked their sales staff and recommendations.
Perhaps even more importantly, their after-sale customer service is just as top-notch and fantastic as their service before and during the sale. I've emailed/called a couple of times over the past few weeks, mostly to figure out how the new machine (and Windows 10) works, and their responses are always helpful, thorough, professional, and candid -- just like when they try to sell you a machine in the first place.
Puget Systems is definitely a premier seller. You do pay extra for the service and top-notch equipment. But the value is absolutely tremendous, and worth it.
My last system was from a different computer maker, in 2006. They were very good. But Puget Systems is amazing, and has more than lived up to the wonderful reviews I've seen on Resellers and elsewhere. It was those reviews, and the overall professionalism of their web site and my interactions with sales staff, that brought me to Puget Systems in the first place.
Now, being a lucky owner of one of their systems, I'd recommend them to all."
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