Assembly and Cabling

I edit YouTube videos for a living, and my aging gaming PC was struggling to keep up with the demanding software and large MP4 files used in the creation of my videos. The customer service received from Puget Systems far exceeded what most people expect these days. Before placing my order for a new PC, a representative reached out to me so he knew exactly what my work load is, so that they could build a PC perfectly catered to my exact needs. Upon receiving the PC, it was expertly packaged, and I had zero issues upon initial startup. Its obvious that they perform thorough testing before the unit is shipped out. I will always recommend them, and look forward to working with them in the future.

Had a few shipping and install issues, but got it installed and working. Appreciate the help from Terrell Barnes. This replaces a Win 10 Puget PC which was very reliable, but incompatible with Win 11.

Wow. I have never had such amazing customer service and now that my new laptop is on my lap, I can say that I have never had such a beautiful piece of hardware. I had a similar laptop that ended up with a cracked screen that could not be repaired, so I decided to look into Puget Systems now that they deliver to Canada. To my surprise for the same price as my old laptop, I now have 10 extra TB of storage, a keyboard that is second to none, extra HDMI cable, extra power cable and a 2 year warranty. I am truly impressed and grateful to all those who worked on my system.

In addition it is half the weight and much quieter than my previous laptop.

Thank you,
Brad Peters

Sales people were very helpful, made the process very straightforward and specific to my needs. System is awesome!

I’ve been a customer for at least 10 years and have ordered many PCs from Puget. The quality is always top-notch, and the support is great.

Well, I have. Just once in 40 years, and it was a Puget Systems computer. The biggest most tricked out workstation I have ever purchased. I didn’t even realize the water had flowed off my desk and into the box until the machine froze. Then I turned it off dried it out and the next day tried to restart it, to no avail. When I was on with tech support they had me read some codes from the motherboard and walked me through what to do. It worked and I had only fried one memory stick. This review is not about the wonderful tech support, that was first class, not the gentle follow up the next day to see how it went. No this is about my experience sitting in front of the open case watching it flicker and reboot after removing one stick of memory. I realized just how elegant the build was. There was nothing half measured here. All the wiring harnesses were neat and tidy. Everything was just right. It had me mesmerized for a little bit. Over my career I have purchased for myself or my employees probably around three hundred computers, many of them the best HP or IBM had to offer, good boxes all of them. But the build quality of the Puget, and their wonderful sales and tech team, have me committed to become a lifelong buyer from them. They just do it right.

I am a local customer who always purchases my PC’s from Puget Systems. The sales department is outstanding and Wilson Chau has been terrific to work with as is his team. The technical staff is exceptional and will get to the root of any problem faster than any other company I’ve dealt with. I recommend Puget Systems for their courtesy, helpfulness and professional excellence. I am a loyal customer since 2009. My new laptop is lighter and still maintains the speed and processing power to edit in Photoshop and Topaz.

I am exceptionally happy with the products and services provided by Puget Systems. My prior Puget computer completely met my needs for many years, and the service provided by the company was unsurpassed. The only reason I had to replace my older computer was because my Windows version was no longer supported by Microsoft. I felt absolutely no need compare Puget with other manufacturers. In setting up my new computer Puget support staff continued to show their unsurpassed performance I have received in the past.

Very happy with the Puget Systems experience from beginning to end. They were responsive and extremely helpful walking me through the reasoning behind their hardware selections. Highly recommend!

I’ve purchased several Puget workstations for my company where we primarily use SolidWorks for Engineering design. They have all been fantastic, long-lasting machines. Each one has been nothing but quiet, powerful, stable, and fast. Hence why I thought I would be getting the same quality of product with their mobile option. Not so. The chassis feels very cheap with lots of sharp plastic catch points that I fear will be easily broken. It’s the heaviest notebook I’ve felt in decades and as loud as a jet engine when the fan kicks into high. Seriously, you wouldn’t believe how loud this thing gets. Other people in the office thought I was playing a joke on them when they heard it the first time. The worst part is, in my limited experience with it so far, it has been highly unstable with frequent crashes and lockups/freezes. Hopefully they solved some of these issues with their newer model, but if not, I would suggest you steer clear until they work some of these things out. 5 stars for the workstations and Puget’s level of service but 2 for the mobile products.