Quality Control

The quality of any company’s product is dependent on proper control procedures. Our extensive quality control system ensures that your computer receives all the attention needed to make sure you get what you paid for! Every one of our configurations receives a customized checklist, depending on the components in the system, applications we know the customer will be running on it, and other factors. Below is a sample of what our build check-off is like.

Example of Puget Systems Build Checklist

Order Submitted
Staging
Assembly
Installation
Quality Control
Shipping
Loading Dock
Order Complete

Phase 1 Build / Assembly

  • Review Work Order, Build Notes, and Internal Status

    We review the order and notes to ensure that any special build requests are performed.

  • Check Parts and Serial Numbers

    Before starting assembly on your system, we verify that we have all the correct parts and everything is accounted for.

  • Install M.2 Drives

    We install your M.2 drives to the motherboard.

  • Assemble Core Components

    We assemble the core parts of your system outside the chassis. This includes the motherboard, CPU, CPU cooler, and system memory.

  • Glue CPU Fan to Heatsink

    We use a small amount of hot glue to help secure the CPU fan to the heatsink to ensure security during shipping.

  • Verify Condition of Chassis and Panels

    We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.

  • Apply Puget Branding to Chassis

    We brand the front door of your chassis with the Puget systems logo.

  • Mount Fans

  • Mount Drives

    We securely install your drives in your system.

  • Apply Order Number Sticker

    We apply a small sticker with your custom part number back of your system.

  • Mount Motherboard

    We install the motherboard in your system and ensure it is fastened securely and ports line up correctly.

Phase 2 Build / Assembly

  • Review Work Order, Build Notes, and Internal Status

    We review the order and notes to ensure that any special build requests are performed.

  • Verify Condition of Chassis and Panels

    We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.

  • Wire Front Panel Connections

    We connect any switches and ports integrated into your system’s chassis to the appropriate connectors on the motherboard or add-in cards.

  • Wire Power Supply Connections

    We connect any switches and ports integrated into your system’s chassis to the appropriate connectors on the motherboard or add-in cards.

  • Wire Data Connections

    We connect any switches and ports integrated into your system’s chassis to the appropriate connectors on the motherboard or add-in cards.

  • Install Cards

    We install any video cards or other add-in controller cards in your system.

  • Secure Any Unsecured Cables

    We use hot glue on any delicate connections to help keep them from becoming disconnected during shipping.

  • Verify Complimentary Hard Drive Pre-Wire

    We make sure that any requested pre-wiring for drives is in place. Additionally, for our more user-serviceable chassis, we ensure every system is wired for hard disks to allow for easy addition of storage.

  • Mount Power Supply

    We mount the power supply securely in your system’s chassis.

  • Install CPU Brace

    We install a custom CPU cooler support brace to help protect your system during shipping.

  • Install GPU Brace

    We install a custom GPU support brace to help protect your system during shipping.

  • Check for POST of fully completed system

    With assembly fully completed, we make sure that the system still turns on and boots correctly.

  • Update System BIOS to Approved Version

    We update your motherboard’s BIOS to the most recent stable release provided by the manufacturer and approved by Puget Systems.

  • Load BIOS Profile

    We load a profile with the standard configuration settings for your motherboard and configuration.

  • Disable Full Screen Boot Logo

    We disable the manufacturer splash screen that displays during system POST.

  • Verify LEDs are Disabled

    We ensure that the LEDs on your motherboard are turned off.

  • Verify Secure Boot Setting is Correct

    We ensure that the Secure Boot Setting in the BIOS is set to Windows

  • Verify All Devices are Detected and Connected to Appropriate Ports

    We verify that all configured devices are connected to the appropriate ports on your motherboard and are detected in the BIOS.

  • Save BIOS Profile

  • Verify Condition of Chassis and Panels

    We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.

Phase 1 Testing

  • Verify all fans are spinning at desired RPM

    We check that all system fans spin up and operate with the intended settings. For fans connected to a chassis controller, we check that they operate correctly on all settings of the controller.

  • Test Reset Button (If Applicable)

    We check that your chassis’ reset button (if it has one) is connected and functional.

  • Verify front LED functionality

    We check that any appropriate chassis indicator lights, such as power or disk activity LEDs, are connected and functioning as expected.

  • Begin memory testing

    We run an initial test on your CPU and RAM to check for errors that could lead to instability or a corrupted OS install.

  • Complete memory testing

    We review the initial CPU and RAM test results to confirm that everything is working as expected.

Install / Setup

  • Review order

    We check for any special instructions there may be for your order to ensure that the system is configured exactly how you want it.

  • Install base operating system

    Your primary drive is installed with a base level install of the operating system, which is later customized to your order.

  • Install / update device drivers

    All the most recent drivers (downloaded from the manufacturer) are loaded for your devices.

  • Load Install Program

    Puget Systems uses an internally developed utility for deploying updates, software packages and customized benchmark suites.

  • Install Samsung Magician

    We install Samsung Magician in order to properly monitor and manage your SSD/NVMe drives as well as flash to the most current firmware.

  • Apply Puget OS Branding

    Give the system a nice Puget Systems feel. We change the background and lock screen as well as add our contact information to the computer properties which can be viewed by pressing the Windows key + pause break buttons.

  • Install approved Windows updates

    All Windows updates and service packs are applied.

  • Confirm latest SSD firmware

    We open the manufacturers management software for your drive(s) and confirm it has the latest firmware. If needed we will flash them to the latest firmware.

  • Confirm wireless and bluetooth functionality

    We check signal strength with in house devices to confirm the controller is working as expected.

  • Confirm correct Discrete GPU bandwidth

    We double check to make sure that the systems video card(s) are running at the expected bandwidth in relation to motherboard specifications.

  • Test front panel USB ports

    All front USB ports are tested to confirm connectivity and speed.

  • Test front panel audio

    We confirm that the front panel audio jacks (sound and microphone) are working as expected. The rear audio ports will be inspected during the QC phase.

  • Test standby mode

    We put your system into standby and back several times to verify normal behavior.

Phase 2 Testing

  • Double check system specs

    Your system specs are double checked for any mistakes, using an automated utility we have built that not only checks for the right parts, but that they are configured correctly.

  • Stress Test

    We run a combination of Prime95 and Furmark to stress your system far beyond typical loads.

  • CrystalDiskMark

    We run CrystalDiskMark to benchmark the read/write speeds of all your hard drives.

  • LAME MP3 Encoder

    LAME MP3 Encoder is used to test system performance when encoding MP3 audio files

  • NeatBench

    NeatBench is a standalone benchmarking for Neat Video – a popular tool to reduce visible noise and grain found in footage from digital video cameras, DSLRs, TV-tuners and even digitized film or VHS.

  • OctaneBench

    OctaneBench is a benchmarking utility based on OctaneRender (a popular GPU-based rendering engine). This benchmark evaluates the rendering performance of your GPU(s)

  • V-Ray

    V-Ray is commercial plug-in for third-party 3D computer graphics software applications and is used for visualizations and computer graphics. This benchmark evaluates both CPU and GPU performance when using V-Ray.

  • Adobe Photoshop

    Adobe Photoshop is the most widely used professional photo editing and manipulation software currently on the market. Our benchmark tests a wide range of tasks to give an idea of how your system should perform in Photoshop.

  • Adobe After Effects

    Adobe After Effects CC is a widely used application for motion graphics and animation. Our benchmark tests two critical areas of performance – RAM Preview (live playback) and Rendering (exporting) – with a number of different projects.

  • Adobe Premiere Pro

    Adobe Premiere Pro CC is an industry-leading non-linear video editing application. Our benchmark tests two critical areas of performance – Live Playback and Exporting – with a number of different media codecs, resolutions, and effects.

  • Unigine Superposition

    Unigine Superposition is used to evaluate system performance in DX11 applications at display resolutions including 1080p, 4K, and 8K.

  • NBody CUDA

    The Nbody CUDA benchmark is used to verify the maximum theoretical compute performance of NVIDIA-based video cards

  • CineBench

    CINEBENCH is a real-world cross platform test suite that evaluates your computer’s performance capabilities. CINEBENCH is based on MAXON’s award-winning animation software CINEMA 4D, which is used extensively by studios and production houses worldwide for 3D content creation

  • Upload and review benchmark results

    All the benchmarks taken during the phase 2 testing process are recorded on our server, providing you with benchmark scores, and providing us with statistical information that will help us assist future customers. We also upload our temperature logs, giving you a baseline you can compare to after you receive the system.

Quality Control

  • Review Order Updates and Checkoff

    We review the order updates as it contains a build log for actions performed by the various technicians prior to QC to check if additional testing has to be performed and verify requests are fulfilled.

  • Verify Expected GPU and Disk Results

    We review key benchmark results to verify that installed components are operating as expected.

  • Verify Condition of Chassis and Components

    We physically inspect the exterior and interior of the chassis to check for cosmetic blemishes around high friction points and that components are installed and aligned properly.

  • Verify System Initialization Noise

    When the system is powered on and components are initializing before the system POST beep, we check that the configured components do not have excessive noise.

  • Disable Network Stack in BIOS

    We use an imaging software for installing Windows that requires settings in the BIOS to be adjusted. We turn these settings off as they are not normally used outside of our imaging software.

  • Verify BIOS Profile is Saved

    We check that a profile is saved in the motherboard BIOS that retains the settings we adjust to be used again in case BIOS settings are lost due to an unexpected occurrence.

  • Verify System Boots to OS with USB Drive Attached

    We verify that the system boots normally to the primary drive when an external USB storage drive is plugged in.

  • Record Approximate Boot Time

    We record how long, in seconds, the system takes to boot into the OS and also to check that it is booting in the expected amount of time.

  • Verify System Properties

    We check in the OS system properties to make sure that the configured OS, processor, and correct memory capacity is detected.

  • Verify Puget OS Branding

    We check that our Puget desktop background is set.

  • Verify Drives are Present, Partitioned, and Labeled

    We review that all configured system drives are partitioned and drive letters are assigned based on drive priority.

  • Verify in Device Manager Components are Detected

  • Verify Sound Quality Output

    We check the 3.5mm audio outputs for clarity and balanced volume.

  • Verify Functionality of Onboard Networking Devices

    We test available networking devices on the system for proper network and device detection.

  • Test All External USB Ports

    A USB thumb drive is plugged in and out from every external USB port to verify USB detection.

  • Test USB2.0 on Populated USB3.0 Headers

    We check that USB 3.0 front panel ports and/or USB 3.0 expansion brackets can detect USB2.0 devices in the OS.

  • Test All Video Outputs

    We verify that all video outputs are functioning correctly even if ports will be disabled or unused due to the system configuration.

  • Verify Sleep Functionality

    We check that the system enters sleep mode and wake it shortly after the fans spin down.

  • Monitor System at Idle

    We verify that the system is running as expected and within tolerances by monitoring the system at idle. This is performed by using a thermal camera and a wattage meter to monitor the system as load tests on the configured hardware are ran.

  • Monitor System under Load

    We verify that the system is running as expected and within tolerances by monitoring the system under load. This is performed by using a thermal camera and a wattage meter to monitor the system as load tests on the configured hardware are ran.

  • Cap Secondary or Unused Video Ports

    We cap the video ports on the system that will either be used as a secondary video card or the ports will be unused based on the system configuration

  • Clean Up Windows Installation

    We remove the programs used to install the configured OS and necessary software to test the hardware and check that remnant files and folders are deleted from those programs.

  • Scan Windows COA

    We input the Windows COA into our installation suite to be activated when the system is powered on and connected to the internet.

  • Prepare and Verify Restore Media Creation

    After a system inspection we create restore media for your system

Final Preparation

  • Verify Check-Off is Completed for all Sections of Production

    We verify that all checkpoints have been completed throughout the production process.

  • Affix COA to Chassis

    Your Windows COA is attached to your case.

  • Include HDMI Cable

    We include a HDMI cable with your computer so that you are sure to have everything you need when you set it up.

  • Include Display Port Cable

    We include a Display Port cable with your computer so that you are sure to have everything you need when you set it up.

  • Verify Power Cord and Essential Accessories are Present

    We double check to make sure you have everything you need for system set up!

Packing / Shipping

  • Include Marketing Materials

    Getting stressed out? Grab your stress cube and give us a call! We included a sticker to show you are Puget Proud as well as some Business cards.

  • Include binder and packet

    A full packet of information, including registration information, contact information, and benchmark information is printed. Also, an invoice and business card packet is included.

  • Take Pictures of the System

    We take pictures of each system before we ship.

  • Create shipping tag and attach to box

    Your order number is placed into our shipping system, and a tag is generated and placed on your boxes to prevent the possibility of mixup before your boxes receive a shipping label.

  • Final Chassis Cleaning

    Since the computer has been handled, we ensure it is clean as a last step before boxing it up.

Read what our customers have to say about our quality control!


Robert Grace
Homosassa

Priceless

William George sold me a Serenity Professional desktop, with Windows 7 Pro, in 2016.
It sits exactly 2 feet away from me in a quiet room. It is dead silent. Even under load, there is no fan sound.
It’s turned on at 5 am and turned off at 10 pm every day. It’s performed flawlessly.
The reliability and silence translate into peace of mind; take a bow Mr. George.

Dale Gruber
Shelby Twp.

If you want best, look no further!

I have been purchasing from Puget Systems for over 8 years… and there is simply NO other company or service that even comes close to the quality and caliber of team members as Puget Systems! They are extremely proficient and helpful at every turn. They have literally saved my butt several times when I have run into issues! They are patient, knowledgable and always eager to assist, whether its helping with an issue with a current system, or helping you to spec out a new system! Impressive. Very impressive. 🙂 Thank you!

Daniel Shuster
Old Saybrook, CT

Legacy Testimonial: 1303

I have a 2016 Obsidian and throughout these eight years the tech team has been stellar in responding with my calls. Their hand off to each other is flawless and they are extremely competent and gracious. These are the kind of people we all dream of working with. The Obsidian still works great and my next computer (for Windows 11) will be from Puget Systems.

William

Legacy Testimonial: 1302

The only SI to use. They are very professional, quick, and keep you informed of everything during the order. Cannot recommend highly enough. Really fantastic machines.

Charles

Legacy Testimonial: 1300

After an accident which resulted it the loss of my data on one of my drives during repair, the fine folks at Puget Systems went above and beyond to rectify the situation. They really do care about customer service and retention. Even though I had lost considerable data they graciously compensated me with upgrades to my system that allowed me to get back to work better and faster than before.

Bob Wills
PUYALLUP

Legacy Testimonial: 1299

I have set up my new Creative Cloud Desktop, and I am especially happy with the ease that Nathan guided me through installation of the 10GB NIC. Working perfectly. With an abundance of RAM-128GB, it is extremely fast. I set up the system from a saved back-up in One Drive and it all went smoother than any previous new PC setup. I am a lifelong fan of this great company.

Clay Carson

Legacy Testimonial: 1298

These guys are phenomenal in every way. Puget is incredibly helpful and everyone seems to have insight as to how things work and they provide solutions to any computer problem. I recommend Puget to all my friends and co-workers.

Forrest Barbee
Des Moines, IA but permanently reside in Lake Las

Legacy Testimonial: 1297

I am thoroughly enjoying the experience of working on my new custom Puget Systems computer. It feels like I went from a Smart Car to a Ferrari – or from a sailing boat to a mega yacht! OMG! I should have ordered this a long time ago, but it’s just amazing. You and your team are incredible! This is so far beyond anything I could have hoped for. I remain most appreciative and cannot thank you and the team enough for what you do everyday for folks like me.

Jon Bach has always had an amazing vision for Puget Systems mission that few other high tech executives have these days. It was fascinating to watch each update and totally immerse myself in the entire process from collecting the necessary parts to installation and testing, then quality control and shipping.

Once received, I matched it the 32″ BenQ monitors, sat back in my Secret Labs Dark Knight gaming chair – and enjoyed the ride!

Again, I just can’t thank you and the Puget team enough for this unbelievable experience!! And it truly is a TEAM!

Lynn Nicholson

Legacy Testimonial: 1296

Puget built the perfect system specifically for my extensive use of Adobe Lightroom Classic. 350,000+ captures in the LR catalog, all with previews. I’ve never seen and used such an amazing build. Extremely fast and quiet! During the initial parts selection, all questions were answered promptly and thoroughly, and I was advised based on my requirements/needs. During the assembly process. I was appraised of each step along the way…. After assembly, extensive testing took place, including thermal imaging…. All this, and I actually received the computer ahead of schedule! First rate packaging, and even spares, including a couple of special requests for prewired tie-offs for installing a couple of prepared drives… After arrival, programs and drives were installed and 24 hours later, I was 80% up to speed…. 48 hours later, 95%. Smoothest migration/transition I’ve ever experience, all thanks to an outstanding build. Thank you to the whole team, and special thanks to Eli and Nathan for one on one assistance. Who could ask for more?

David Weiner
Lynnwood, WA

Legacy Testimonial: 1295

I bought my first PC from the Seattle IBM Product Center in 1980. When I contacted Geno Rosario at Puget Systems in July 2021 about buying a new PC, I confidently outlined what I wanted. While keeping in mind the spirit of my build request, Geno correctly pointed out some misconceptions I had about CPU’s. Some of my component choices (i.e. a huge case and a very large power supply) were probably overkill, but Geno remained focused on the important issues instead of quibbling over details that did not really matter. I ended up with a fantastic computer that has worked flawlessly for the past ten months. Geno Rosario and Puget Systems have my unqualified recommendation.

Read more testimonials from Puget Systems clients.