Making a Connection with your Customer

Around Thanksgiving last year, I decided to take advantage of a sale at a popular online gaming company. After researching various titles I might enjoy, I settled on a game and purchased it through the store. The game installed fine, but wouldn’t allow me to start a new game.

I don’t have a lot of patience when it comes to troubleshooting games. Games should be a break from work. I enjoy a good RPG such as Diablo that I can play with my sons or daughters. When this new game wouldn’t launch, I searched Google for help, but after a few hours, I hadn’t made any progress.