A Race To the Bottom

I’ve been a customer of DirecTV for just over 14 years.

Yesterday, I called DirecTV and cancelled my account. To their credit, they didn’t hassle me very much, and only read off a script a few times to remind me that DirecTV is better than anyone else.

Let’s perform a little back of the napkin math: $100/month for 14 years comes out to just under $17,000. I’ve also recommended DirecTV to a number of friends and family bringing that total much higher.