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Frequently Asked Questions

New System Questions

  1. After connecting an external hard drive, my system no longer boots to my operating system when I turn it on. What happened?
  2. I saw an error message saying "Overclocking Failed" and now my system is louder or won't boot into my operation system.
  3. After logging in, I am getting a message that "Windows is not genuine".
  4. I am unable to install Windows Updates.
  5. My PC is not waking up from sleep properly, is giving me blue screens, or is not performing as expected.


Q: After connecting an external hard drive, my system no longer boots to my operating system when I turn it on. What happened?

A: Many of our PCs will automatically adjust the hard disk boot order when a new device is detected. Try unplugging your external hard drive, and try powering on the PC again. If it boots correctly, then we may need to alter your BIOS settings to permanently set your internal hard drive as the first in the boot priority. Our support department can help walk you through that process.



Q: I saw an error message saying "Overclocking Failed" and now my system is louder or won't boot into my operation system.

A: If an Asus motherboard detects an interruption during power on, it will show an "Overclocking Failed" message. This is a misleading message -- overclocking probably wasn't even involved at all! The interruption during power on can be caused by a variety of things, including hitting the power button at the wrong time, an improper shutdown, or a power outage. When this error state is detected, the motherboard resets all of its settings. The fix is actually quick and easy once you know what to do!

See https://www.pugetsystems.com/labs/support-software/Overclocking-Failed-Errors-80 for a guide on how to fix this issue.



Q: After logging in, I am getting a message that "Windows is not genuine".

A: You need to activate Windows within 30 days after receiving your new PC. You can activate Windows by clicking the Start button, right-clicking Computer, clicking Properties, and then clicking Activate Windows now.‌ If you have any trouble activating, make sure that your PC date and time are accurate.



Q: I am unable to install Windows Updates.

A: Check to make sure your PC date and time are accurate.



Q: My PC is not waking up from sleep properly, is giving me blue screens, or is not performing as expected.

A: The first important diagnostic step is to disconnect all peripherals, especially USB devices. Leave only your power, monitor, keyboard and mouse attached. Does your problem resolve? If so, you can add back your devices one at a time. Once we know which device is causing the problem, we can much more effectively help you troubleshoot the problem.



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