Home > Support > FAQ > Consulting and Support

Frequently Asked Questions

Consulting and Support

  1. What degree of support accompanies each of your built to order computers?
  2. How can I know what kind of computer I need? I don't even know the difference!
  3. Why should I order through Puget Systems instead of a larger company like Dell or HP?
  4. I found a part for cheaper than you are selling. Will you match that price?


Q: What degree of support accompanies each of your built to order computers?

A: We understand that the best way to success is through completely satisfied customers. Your computer from Puget includes email and phone support for as long as you own the machine. It is our commitment to provide tech support to the extent that ensures the proper function of your hardware. While this includes resolving basic problems with your operating system, any help needed beyond this is not covered by our support. For complete warranty information, please see our warranty page.



Q: How can I know what kind of computer I need? I don't even know the difference!

A: A large part of every one of our sales is the initial consulting. The best thing you can do is to start by telling us what you will be using this system for. That information, combined with a target budget for your purchase, will allow us to make a tailored recommendation for you! We take great care to explain all of the choices to you, and to tell you why we recommend the parts we do. You may not know the difference right now, but it is our job to educate you enough that you can make an informed decision. We are always happy to work with you! Visit this page for multiple ways to get in touch with us.



Q: Why should I order through Puget Systems instead of a larger company like Dell or HP?

A: Puget Systems enjoys a few advantages over our larger competitors. First, we're able to deliver a level of customer service that we think is unmatched in our industry. All of our staff, whether it be sales or support, is located in the United States. Every order is built by hand and reviewed on a case-by-case basis. Some of our competitors are simply too large to provide this sort of individual treatment.

Along those same lines, we believe our custom tailoring of systems gives us a large advantage over the competition. Rather than buying a generic off-the-shelf system, each computer we build can be tweaked and adjusted by your sales consultant to match your needs.

We're very proud of our reputation, and have worked hard to earn it. For more information and reviews from other customers, visit our testimonials page.



Q: I found a part for cheaper than you are selling. Will you match that price?

A: There are many different types of computer sellers out there. Some sell only parts, some sell computers in bulk, and others sell custom computers with complete support. Puget Systems is obviously the latter type! Many other vendors, especially the sort that just sell parts, may have minimal labor costs, no time invested in consulting, no post-sale support, etc. Because of those differences, a direct pricing comparison is not possible - and thus we cannot offer price matching. However, if you find a complete computer system with support for a lower price elsewhere, we do encourage you to approach us about it. Most often, the other company is using lower quality parts or is putting much less time into building the system correctly or supporting it.



Would you like to see a question and answer added to this page?
Email your question to us at !