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Frequently Asked Questions
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Consulting and Support

  1. What degree of support accompanies each of your built to order computers?
  2. How can I know what kind of computer I need? I don't even know the difference!
  3. Why should I order through Puget Systems instead of a larger company like Dell or HP?
  4. What is a "burn in" process, and what exactly do you do?
  5. If I order a computer without an OS, how do you test it?
  6. Do you offer computer repair services?


Q: What degree of support accompanies each of your built to order computers?

A: We understand that the best way to success is through completely satisfied customers. Your computer from Puget includes email and phone support for as long as you own the machine. It is our commitment to provide tech support to the extent that ensures the proper function of your hardware. While this includes resolving basic problems with your operating system, any help needed beyond this is not covered by our support. For complete warranty information, please see our warranty page.



Q: How can I know what kind of computer I need? I don't even know the difference!

A: A large part of every one of our sales is the initial consulting. The best thing you can do is to start by telling us what you will be using this system for, and if you have any preferences regarding the size, appearance, or noise level of the computer. That information, combined with a target budget for your purchase, will allow us to make a complete recommendation for you! We take great care to explain all of the choices to you, and to tell you why we recommend the parts we do. You may not know the difference right now, but it is our job to educate you enough that you can make an informed decision. We are always happy to work with you! Just send us an email to get started.



Q: Why should I order through Puget Systems instead of a larger company like Dell or HP?

A: Puget Systems enjoys a few advantages over our larger competitors. First, we're able to deliver a level of customer service that we think is unmatched in our industry. All of our staff, whether it be sales or support, is located in the United States. Every order is built by hand and reviewed on a case-by-case basis. Some of our competitors are simply too large to provide this sort of individual treatment.

Along those same lines, we believe our custom tailoring of systems gives us a large advantage over the competition. Rather than buying a generic off-the-shelf system, each system can be tweaked and adjusted by your sales consultant to match your needs. There's no reason you should pay extra for a fancy video card if you just don't need one!

We're very proud of our reputation, and have worked hard to earn it. For more information and reviews from other customers, visit our testimonials page.



Q: What is a "burn in" process, and what exactly do you do?

A: Anytime you use new computer components, you are subject to the effects of manufacturing defects, shipping damage, and many other possible sources of component failure. A "burn in" process stresses these components, so that if they are close to failure, we can make sure they break here so we can fix or replace them. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft -- if the wings have a defect and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn in is a way of ensuring that only hardware without defect leaves our facility.

What exactly do we do? The first tests we run are very targeted, and put a high amount of stress on individual components. Memory is tested with the utility from MemTest86.com, the CPU is tested at the same time (MemTest86 also stresses the CPU). The hard drive is tested with the manufacturer's factory certification utility. This all takes about 6 hours. Windows is then installed, and all driver updates are installed. At that time, we use a number of different benchmark programs. We stress video cards with applications like FurMark or a simulated video game. We test drives with CrystalDiskMark. We use a CPU stress test called Prime95, and several other system specific benchmarks depending on the hardware configuration. These utilities stress all aspects of your system simultaneously, and causes the system to run as hot as it can possibly run. This is when we monitor the temperature of your system to ensure adequate cooling. Most problems uncovered in our burn in process are found very early. Memory problems are usually found within 5 minutes, and temperature problems within an hour of the last step. Due to this fact, we feel that the testing we do is more than enough to ensure a great experience for you and your new computer!



Q: If I order a computer without an OS, how do you test it?

A: Without an operating system we are more limited in what we are able to provide. We still run all the tests we normally run, by temporarily loading an OS to your system. However, we cannot prevent any configuration problems from happening if you do not correctly install your OS, so we always recommend purchasing your system with an operating system. If you already own a copy of Windows and it is not installed on any other machine, we are even happy to install it for you, for free, if you send in your disc and COA to us. Believe it or not, it is also cheaper for us to install - because it only takes us about 45 minutes. You see, there are a LOT of people that say they can handle it, then use hours and hours of support time when they find out they don't know how, so it is cheaper for us to just do it for people for free!



Q: Do you offer computer repair services?

A: Why yes, we do! For computers not provided by Puget or computers that are outside warranty, Puget is happy to offer our repair services. While this service is mainly attractive to our local Seattle area clients, we are happy to repair your computer if you ship it to us, as well.



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