Burn-In Process

This was my first purchase from Puget Systems. Unfortunately, damage occurred to my system during shipping. The service and technical support people were incredible in identifying what had happened and then providing the necessary replacement components. My issues were successfully resolved to my complete satisfaction as quickly as humanly possible. I will not hesitate to purchase a new system from Puget in the future.

Bought Spirit PC And 17” Laptop in 2014. Bother with SSD and HDD combos. Upgraded to Windows 10 when it was free. They still run just like new. I know any other would have issues by now. Glad I found Puget.

I wanted a system that was powerful but silent, so I ordered the Puget Serenity. After it arrived, Alicia emailed me to ask if there was anything that could be improved. I said it was great, but there was a faint whisper from the PSU fan, which wouldn’t even be worth mentioning, except that, you know, the Serenity promises total silence and this one is only like 99% silent. I didn’t really expect much but they shipped me a new PSU overnight at no charge and I installed it and now the noise is gone. So I finally have my perfectly silent PC and the support experience moved my opinion from “pretty good” to “wow that was amazing let me write a testimonial”.

This was my first experience with Puget Systems, a company that I found when researching custom pc builders online. I wanted a custom computer which would be adequate for some video editing but I am not a professional and didn’t want to go overboard. I was able to get a custom configuration via email in response to my email request within 2 days (I sent it Friday night and received a reply on Sunday) which met all my requirements while being affordable. I actually used the specifications and looked to see what it would have cost me to order all the parts and build the PC myself and the parts alone came within $200 of my total cost with shipping from Puget Systems. Puget’s web page allowed me to follow the build step by step and I received my computer within 2 weeks of placing the order – if FedEx had not pushed back the delivery date it would have been 3 days earlier. The build quality is excellent and I am very happy with the performance.

Just turned on my beast rig by Puget Systems and this thing is just soooooo fast and built really well, kudos to Houston and the rest of the team. I will be buying another rig from PS soon, you guys rock.

Your receptionist is a pain in the ass. She would not put me through to Mr Chau without answering 50 questions. After prying, she finally told me he was on another call.

She could have simply put me through to his voice main or taken message.

Let me start by saying that I’ve been building PC’s for years. As you can imagine it was difficult for me to wrap my head around paying the extra money to have them build, test & install my system. Anyway it was time to upgrade my last build and I called Puget and spoke with them about my needs and concerns. I worked with Oscar who assured me that many of their clients are just like me: totally capable but time constrained.

After looking at the actual cost difference I decided to give them a shot! All I can so is that I’m so glad that I did!

I was involved throughout the whole process. The status updates, thermal images and pictures of my computer made the process a joy. The only thing I did miss out on was the actual building the machine but honestly I’ve built enough computers in my lifetime…

So what’s the big deal right? Anyone can put together a machine right? Yes it’s true but Puget Systems really goes the extra mile. From the burn in testing to bench marking to thermal imaging under load. Every aspect of the system is meticulously completed and the build steps were presented and checked off every step of the way.

What really put me over the edge with just how much they care is the binder that’s included in the accessories which is a complete build log of the system.

I saved a ton of time by having them complete my build but I got a whole lot more than just a computer. I now have a relationship with a company that truly cares about their customers and the products that they create.

Thank you guys very much!
Aaron J. St. Pierre

I was sold on Puget Systems after spending an hour so on their extremely informative web site which describes various computer options tailored to a users’ needs. Their concise reviews of each component was easy to understand and navigate. I purchased a basically “stock” PC that I felt met my needs. Online ordering was seamless and fun to “watch” my computer being built. On-time shipment, packaging, and accompanying documentation were superb. Subsequent contact with the company to request several SATA cables and hard copies of the BIOS settings were answered quickly followed by FedEx shipment. Conversations were informative, professional – yet friendly. And Puget Systems followed up to make sure they had answered my needs! After about four months using the system on a daily basis, the computer has been rock-solid and a pleasure to turn on each morning. Kudos to Puget Systems. While I have built my own systems in the past (and, to be sure, it is a rewarding experience), my experience with Puget Systems was extremely positive and I highly recommend them.

If you go to most big box stores, you will find several national brand desktop PCs that are sold at bargain basement prices. If you are lucky, the PC will last for a couple of years, and then it will start acting up – bad memory chips, unreliable hard drives, cheap motherboards, etc. I have purchased plenty of inexpensive PCs, and I have now reached a stage in my life where I am simply tired of compromising. After my last desktop died a horrible death after just two years of use, I decided to get a quality computer. This time I wanted a custom Puget Systems PC. Why Puget Systems? Well, Puget Systems is very well known for their excellent customer service. They helped me configure a custom PC that will meet all of my needs today, as well as several years in the future. I really liked that Puget’s PCs are carefully hand-built in the USA by technicians who really like their jobs and want to build quality computers.

It should be noted that Puget Systems only use the very best components, and all of the computers built by the company are carefully QC tested for a couple of days. I ended up buying a Puget Serenity Pro PC, and it is without a doubt the quietest computer I have ever owned. It is lightning fast, and it is truly the very best computer I have ever owned. I think there is an old adage that truly applies to my purchase — You Get What You Pay For!

Thanks again Puget Systems for my new GEN 8 Deluge Mini, especially Oscar, Jeremy, and Ben for their help.
This is the third system I have purchased from Puget, because of your awesome support in the past I didn’t even look anywhere else.
Build was completed in less than a week and I picked it up from the office. Had two minor issues with Windows that day and was helped by tech support immediately. Machine has worked flawlessly since.