Burn-In Process

I have been reading reviews of Puget Systems for just over a year. I knew the day that I had to have a new computer was coming. First let me say that the online configuration tool is the best I’ve seen. Second, and I mean this, once I pulled the trigger on ordering my system I fully expected it to take 2 to 3 weeks. This is not based on reviews or knowledge of Puget Systems, just general experience with custom PC builders. My system build started on a Monday and was out of the door on Friday. I got it the next Tuesday and the fans, the build, the hardware was exactly as specified. The inside of the cabinet is so professionally done. I have put it through some rigorous usage and it performs so beautifully.

I could not say enough good things about the people at Puget Systems. They must be the best in the country. This company should be at the very top of your shortest list of custom PC builders

It has been a pleasure to work with Puget Systems in designing and building my new computers. From the initial discussions of my needs, to their expert technical advice and review of my component choices, I proceeded with confidence and trust in knowing my selections were the best for my needs.

My computers were shipped promptly and the accompanying information booklet with information on system component tests and illustrated mother board connections and FAQs for start up were very useful to me. Also included, was the “tools and Recovery USB drives” for the two systems I ordered. I will be ordering again from Puget Systems. In all, I have purchased 3 computer desk top systems from Puget Systems and they have proven to be as good or better than advertised. You can see my review on Resellerratings.com

I bought an Echo from Puget, the system is incredibly fast and small. I am using it in my dental office as the main computer. I will recommend Puget to all my friends and family. This company builds great computers.

On May 6, 2011 my Obsidian Workstation was born under the highly skilled hands of the Puget Systems team. So, on its fifth birthday I thought I would write about my computer and the continued help I have received from Puget Systems.

With help from Puget’s techs on the old forum, I added an Intel 520 240GB SATA 6Gb/s 2.5inch SSD direct from Puget as my Primary OS drive in 2012. In 2014 I added an external WD 3 TB USB drive for backup, again direct from Puget. Earlier this year I added 16 GB of Kingston RAM, for a total of 32 GB, and I also upgraded the video card to an Asus GeForce GTX 750 2GB (Passive).

After installing the new RAM, the computer would not boot. I then contacted Puget’s Tech Support and they helped me make some changes to the BIOS, and also suggested that I re-seat the RAM modules. After these adjustments the computer fired right up and successfully booted into Windows 10.

It is very gratifying that even five years after the purchase date, as well as for the RAM upgrade I did myself, Puget’s tech support was there for me. The help I received was right on target and saved me having to fumble around for a solution.

I should point out that the reliability of my system has been excellent! The original system core, hard drives and optical drive, fans and power supply continue to function perfectly. I attribute this to the quality of the parts in their Obsidian offerings, and the rigorous testing before parts are added to Puget’s line, as well as the excellence of the build by Puget Systems.

Beyond the quality of the machine, any testimonial would not be complete without mention of the kind, knowledgeable, and professional help I have received from everyone on the Puget Systems team from the day I submitted my first quote for review.

If you are looking for a finely crafted computer with the best pre and post-sale support in the business, look no further. Puget Systems delivers!

For almost a year I couldn’t pull the trigger on a new workstation for my video editing business. I know I wanted to go PC instead of APPLE, because I had moved to ADOBE CC and had my own idea for a hard drive set up. I had loads of questions and doubt, and the various PC builder companies I talked to online just didn’t seem to care that much about my questions.

Enter Puget systems. They answered every question, provided input and advice, and made buying a custom PC feel easy. They worked with me to make the PC exactly how I wanted it and were always available to answer additional questions and concerns.

If you’re serious about your PC and want a company that truly has your back. Puget delivers.

I have now ordered 4 HPC systems for computational fluid dynamics from Puget Systems. I have been impressed that they are always helping to make sure that I have carefully thought through all the needed requirements of my system. Many times the recommendations mean a lower price for me. They have also been very helpful in understanding what cutting edge technologies are available and what the trade-offs are. I have never worked with a computer hardware company like this. They really are great to work with and have saved me hours of research.

The service was great. The system is extremely well put together. They didn’t try to BS me or up sell me. The support documentation and ancillary owners documents are fantastic. Fast and just as expected. Pricey, maybe, but this system is far superior to any of the mass produced boxes you can buy from HP or Dell. Their expert prep alone is worth several hundreds more in value.Their US based, Clear English speaking support if needed a big plus. I almost never give the highest rating available to anything( except “Citizen Kane”, and “Godfather Part 2”), but they deserve it.

First I want to say that this company takes great care to ensure their client is satisfied. There is a personal touch to their customer service, without being sales-y or pushy. My experience is a breath of fresh air in a climate of big companies with out-sourced support and uninformed floor-staff.

The machine I needed was for graphics-heavy game development, and Puget System’s staff guided me towards a machine with the appropriate specs. Now, the machine is running well, and I know if problems arise, they will be available to answer questions.

Buying a new computer can be daunting and the language used in the industry can be specialized. So there is an educational component to the way Puget Systems interacts with their clients in that they freely explained hardware and its application. Also, they include a custom binder of materials that comes with your machine and include all extra parts from the build.

Puget Systems actually cares about computers and the people who use them!!

Got my “plain and simple” Traverse 15-inch as a dining room tabletop. During the order process my assigned rep gently talked me into features I didn’t think I’d wanted or hadn’t thought of in the first place. Quick delivery, and quality build through and through. Support walked me through Windows 10 surprises. Can’t ask for more.

My workstation is my tool. I needed a new one and could not find exactly what I was looking for until I found Puget Systems. They built me a custom computer that is high performance, silent and very cool. There is lots of room for expansion and it is beautiful inside the case. The customer service was great from help with evaluating my order to watching the building and testing process on their website. My machine was delivered safely and the packaging kept it safe. I may not need it, but Puget provides lifetime labor and tech support.