Burn-In Process

I’ve been waiting for awhile to post a review to see how things would turn out, so far my experience has not been as positive as the other reviews.

The system was purchased around April 2008 and we spent almost 4,000 dollars on a system that I probably could have built myself for half the price but because of the out standing tech support and build quality that I read from other people I thought I would give Puget Systems a try.

The first problem I had was what appeared to be overheating issues with my SLI 8800GTS cards after two weeks of owning the system even though I was told overheating should not be a issue when configuring the system , because I live so close tech support told my to bring the system in and they would have look at it. One good thing they did was installed a fan in the side panel blowing directly on the cards at no cost.

Now I seem to be having other issues concerning my hard drive or possibly the motherboard but I am unable to get tech support to look into it any further than just a 5 min phone call. They simply don’t seem to concerned and it really ticks me off after the ungodly amount of money we spent. I called this morning after a lock up around 9:30 am, again suspecting the hard drive and so far after waiting all day no return call or email, its a Friday so I guess I will have to wait all f****n weekend till Monday and call a tech support that doesn’t care.

I feel ignored and thats why I’m only giving the company a rating of 5. My old Dell was more reliable.

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Here’s my updated review, my earlier statement about tech support not calling was wrong, they did call but it still took a very long time. Other things I want to mention is the build quality upon receiving the system was very good and the operating system came with no bloatware or other annoying ads. I’m updating my rating to 8/10.

The best service I have ever Experience!! I recommend to anyone shoping for a computer.

Toby Russell
Velocity Audio Visual
San Diego

For many years I have enjoyed assembling my own home systems. I took pride in having the latest components, and saving some $$$ of course, and having exactly the configuration I wanted. But as time passed, I found less pleasure in it… components kept changing, even monthly, with the attendant compatibility hassles, and the prices on everything have plummeted since I paid $3400 for my first IBM PC in 1983.

I have less time now, and more money, but I still want a topnotch system with latest parts, not 6 months old technology. The answer of course is to have Puget build my machines. I get everything I have always wanted PLUS the competence and rapid-response assistance of a staff of guys who are truly dedicated.

The Puget guys build a neater and faster box than I could build myself today. This, plus the excellent service, is worth way more than I might save if I assembled my own. -Dion

Got my new PC the end of July and am having a purely delightful time flying all over the place. Such a joy! It does everything I ask of it—almost before I ask. I have no idea how much I have yet to learn. I’m having so much fun I haven’t even gotten to the CD/DVD and photo functions. Lovely bunch of folks to deal with, especially William and Dan. If I ever get to the point of wanting another machine, Puget Systems is certainly first in line.

Have delt with Dell for several years. Last dealings with them was a huge disappointmen. Puget Systems proved to be a very refreshing experience in a world that has turned to sales and support people putting you on hold while they look up a answer to your question.

These folks 1) Know their stuff
2) Understanding the world of computing
3) Are responsive to your needs

Looking forward to a long relationship.

Joe Crevino
President
JC Software Inc

I love my new computer. It is so fast and looks good. Even my 10 yr old granddaughter was impressed when she loaded her games.

I cleaned up my old computer and gave it away and cleaned up my desk and all the wiring behind my desk and even washed the window behind my desk. Got rid of all the extra junk on my desk. Then I put my new black computer on my desk and my new black 20″ monitor and bought me a new black phone with a head set to set next to my new black computer and I gotta tell ya, this is way better than Christmas.

Best customer service I’ve ever dealt with. Live chat during configuration was really helpful. VERY clean build, fast shipping, great value. My new machine is a beast.

7-13-08 Update: Now that I’ve had my computer for a few months and have needed help solving a registry problem that I had with Vista, I am thankful that I purchased it from Puget. Their customer service folks are exceptional. This was not the easiest of problems to solve, but Heather worked with me into the July 4th weekend to effectively troubleshot the problem and solve it. Puget provides good old fashioned tech support that has long since been farmed out to cheap oversees labor by other PC companies. Additionally, I want to say that if you value a well designed quiet machine, Puget’s line of quiet desktops are really a joy to use. The machine is whisper quite and powerful. You can’t really say enough about Puget. Truly a rare company.

Professional service and great feedback on the custom system required. Great communication and emails were sent to update us on the step-by-step process. The computer was delivered in good packaging (on top of the original case packaging) padded with foam. Highly recommended for professional system builds.

I received my order with in 24 hours of the time it was placed. They kept me informed with e-mails as to the status of my order and included a shipping confirmation with tracking number. The items were exactly as advertised, fairly priced and well packaged for a safe shipment. What more could I ask for? Will shop here first the next I need computer hardware!
Great Job Puget Systems!