Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Legacy Testimonial: 123
I am new to finding this company. I live in S.D. and have had a tough time finding a decent system for s decent price. Well, I must say that this company has blown me away!!! I have looked all over, and for what I want and what I can afford, this company certainly delivers more than what you ask for. Faster, better computers for better more reasonable prices!! What more could you want! I am looking forward to recieving the computer I will purchase form you!!!
Legacy Testimonial: 122
I just can’t believe the incredibly low prices for such awsome computers! After today, I’ll never buy from anyone else! Also, the fact that the computers can be modified for anything is something truly unique.
Legacy Testimonial: 121
I want to commend Puget Custom Computers and Jon Bach for technical support I received nearly a year after I bought my computer (first of two, that is). I had managed to corrupt my copy of Windows XP (due to no fault of the hardware) and needed to run the repair routine from the Windows CD ROM. Various complications ensued, and though I was having visions of expensive repairs (I’m on the East Coast), I called the company on Friday night my time. The business phone forwarded to Jon’s car, and during his commute (!) he walked me through a simple cabling change that allowed me to complete the repair routine successfully. On Monday he counseled me on a software download that let me restore full functionality to my video card, and all was back to normal (well, as much as XP is ever normal). All this help was skillfully and cheerfully delivered, and I never had any sense that anything else was a higher priority for him until I was back in operation. If you’re reading these testimonials, please understand you won’t match this level of service anywhere on the Net. Please consider giving this outstanding company your business. Thanks, Jon.
Legacy Testimonial: 120
Jon and his staff deliver on everything they claim on this site. In general, this company provides great customer service. For computer sales, this is exceptional customer service. I will keep buying continue to do business with PCC and will recommend them to others.
Legacy Testimonial: 119
The prices were very competitive, even versus my first choice of Alienware, and the fact that they get the computer out of the door 3-4x faster is great for impatient customers such as myself. I was a little concerned when the testing process took a day longer than expected, but when the computer was boxed up and ready to go, Jon emailed me and told me they were upgrading my shipping from 2-day to overnight, for free, to compensate. VERY pleasant surprise, and certainly not the sort of thing you would expect from those big computer retailers. My faith in PCC was well-deserved, and I will certainly give them my business again
Legacy Testimonial: 118
This was by far the BEST Computer sale I have ever been a part of. Jon was a great person to deal with. I will be recommending this company to everyone I know and I will be buying at least one more system this year. As long as these guys are in business I’ll be a customer.
Sincerely
Randy Crider
CEO Woof Wear
Legacy Testimonial: 117
Just let me say first of all Thank You very much. This is a great computer. The upgrades I was given are wonderful and the service I have been given is great. I have recommended PCC to everyone I know that is looking to buy a new computer.
Legacy Testimonial: 116
This has to be the greatest computer that I will ever own. Jon is extremely knowledgable in computers. I get many compliments on the case mods and how clean the inside looks.
Legacy Testimonial: 115
Not only are these guys fast, but talk about friendly! Most email questions were answered within 30 minutes of my sending them. I dealt with Jon Bach, and he was nothing but friendly. Even after my system arrived (and VERY well packaged, btw), he had no problem answering my myriad of questions. I’ve already recommended this company to several of my friends, and I’ll continue to do so for a long time to come. Thanks again PCC!
Legacy Testimonial: 113
I bought my new system from Puget based in part on the customer testimonials here, and I have had the same excellent results as reported by others. Puget’s service includes extremely rapid response to questions, a custom built machine, prompt delivery, and a very stable system. I am entirely satisfied with my purchase and the company. The contrast with my purchase four years ago from a major computer maker, where I had nothing but trouble, could not be more striking. I will definitely buy any future computers from Puget.
Read more testimonials from Puget Systems clients.