Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 967
Custom computer used in an observatory was designed (with my input), built, and tested by Puget Systems. Everything was to spec, all was shipped in a timely manner, and the product was as expected (and hoped for). I would not hesitate to do business with them again and highly recommend Puget Systems as a non-hassle, high quality supplier of computer systems.
Legacy Testimonial: 966
I have never done business with any other company anywhere that is more customer oriented than Puget systems. When I called to order I talked with William for about 30 minutes and he had me fixed up with exactly the computer I needed. I was especially impressed with the step by step monitoring I was able to do with their updates during the assembly and testing phases. When the computer arrived, the packing was as good as it gets!
I will be in the market in the future for a laptop and I will certainly get it from Puget Systems.
Legacy Testimonial: 965
Absolutely impeccable service. Fast build, top quality, one of the best companies I have ever dealt with.
Will never buy another computer from any other company.
Legacy Testimonial: 964
All the staff – Daniel, William, Christopher – have been wonderful. Unlike other manufacturers with whom I have dealt, Puget Systems does not just take the money and run after they’ve made a sale.
Marla
Legacy Testimonial: 962
Excellent service. Very personable, helpful, and well-informed. The product itself was exactly what I wanted. They listened, and they put together something that was perfect for my computing needs. They were available to field my questions at every step. I’m very happy with the experience.
Legacy Testimonial: 961
I needed a very specific type of computer built and with a small physical dimension that would allow it to be carried on an airplane. William and his colleagues at Puget Systems paid close attention to every detail I required and in an efficient manner. They are also extremely knowledgeable about all things computers and seem to be very passionate about their work and it reflected in all contact I have had with them. It’s highly unlikely I will ever buy a new computer from another vendor again. Their pricing is also very reasonable for the level of service, knowledge, and quality of their products. Lets face it, if you’re looking for a custom built computer, one expects a far higher level of service than a Dell-type experience and product; Puget Systems delivered in every possible way. These guys are terrific!
Legacy Testimonial: 960
Thanks for the great service and the fantastic computer!
Legacy Testimonial: 959
Puget built me a great lap top, which is compact and light to carry, but feels solid, and looks good! I am very pleased with the level of functionality attained, and will be going back to Puget for new home and work desk tops shortly. Full marks to Daniel for spot on tech support and brilliant customer service. I absolutely endorse his recommendation of the Intel SSD: it is in a different league from an old style HDD.
Adrian Davies, barrister, 3 Dr Johnson’s Buildings, Temple, London, EC4Y 7BA www.3djb.co.uk [email protected]
Legacy Testimonial: 958
I currently have three computers that I purchased from HP over the past few years. I was looking to replace my HP Vista (32) computer that is just over 4 years old. I looked at the options that HP offered but I kept remembering how difficult it was to decrapify my HP computers. I did not want to go through that again. Plus, I wasn’t satisfied with the options that HP was offering in customizing a new computer. Dell offers even fewer options than HP. I did some searching and found Puget Systems web site. This was the start of the best computer purchase I have ever made. I was pleasantly surprised with the options offered in customizing a new computer, and that no bloatware is installed. I began my order process online on May 9, and also spoke with Jeff Stubbers, who was very knowledgeable in helping me configure my system. I wanted a computer that could handle Adobe Photoshop CS6 and Lightroom. My new Puget Serenity arrived by FedEx on May 16. It was ready to go after unpacking (packed very well). No bloatware and with recent Windows updates installed. I have put it to the test with some graphic intensive projects in CS6 and Lightroom, all with excellent performance. Plus, the Serenity is quite as advertised. Whenever I have a need to purchase another computer it will be from Puget Systems. I recommend this company to anyone looking to buy a new computer.
Legacy Testimonial: 957
Machine was *very* well packed and installation was excellent. So far no problems and am quite happy.
Read more testimonials from Puget Systems clients.