Highly Reliable Product Line

Ordered my computer a few months ago. The process of configuring the computer was painless. Jeff was able to answer all my questions, and pointed me in the right direction. A few accessories I purchased elsewhere, but for the tower itself, they did an incredible job. When I opened up the case to remove some packaging (the CPU cooler is HUGE), I couldn’t see any cables. They also prepped an extra hard drive bay (per request). I finally got the computer to sweat a little, but that was encoding HD video (BTW, it rendered, encoded, and burned an hour long DVD movie in about half an hour). An incredible upgrade over my old system. They also have excellent post-sales support. I have only had to ask one or two questions, and they promptly responded. Kudos, Puget!

Fabulous! I have had my custom-built computer for a couple of months and have loved every minute of using it. I had been researching computers for many, many months, but just couldn’t find the one that suited me. I reviewed computer ratings, magazines, and websites, but just wasn’t satisfied. I even thought about building my own. And, then it dawned on me…a custom build. I knew it would be more expensive, but it was/is WELL worth every penny. The Puget Systems process is like none I’ve ever seen before. From the moment I went on the website, working with the support staff to select my system, placing the ordering, following the building/shipping process, receiving it and setting it up. I have yet to be disappointed with my decision. Would I do it again? Absolutely!!! Thank you Pugets Systems for making this experience a great one.

My Puget Systems computer celebrated its first birthday this month, and I am happy to say that it runs as reliably today as it did the first time I powered it up. This is a testament to the quality of the parts, and more importantly to the care exercised by the great folks at Puget Systems who so expertly assisted me with my configuration, assembled, tested, and packaged my system.

Here’s what sold me, though: The personal, and very personable service I received from the time I created a quote, to this day. I recently installed a SSD as my OS drive. I asked a couple of questions on the Puget Systems discusssion forum and was delighted when my questions were answered by William George in a straighforward manner with none of the hype one often hears elsewhere. A few days later, when I ordered the drive, again from Puget, I called their office with a billing question. Guess who answered my call? It was William! I believe I can say with certainty that you won’t have such a thing happen elsewhere! Second case: I posted another question about partitioning a drive. I received a reply from Wilson, my sales rep, and from Jon Bach, Puget’s president. Where else in the tech world would a customer receive direct help from the company president? (Fill in the blank, here ______ )

In essence, the staff at Puget Systems truly care about their customers and go the extra mile to meet our needs. Not only do they help at the beginning of the vendor/ customer relationship, they stay by your side for the long haul!

I highly recommend Puget Systems, and I will, for sure, be purchasing my next system from them because I know I will receive a high-quality computer backed by truly excellent customer service.

Continued amazement in what seems like an air and era of indifference to customer service… Puget Systems sets the benchmark – from personnel (plus personal) service, to product delivered.
Vividly illustrated by today’s problem-child software seemingly without a known fix: Adobe’s LightRoom 4. Slow and erratic operation. “Is it my workstation at fault… or is it the software?”
The comparative of Puget to corporate Adobe requires a slight leap of imagination, but the difference is real, vivid.
Adobe’s inevitable “silence” on software design problems – it is legendary: never admit anything. Reflective of a “twisted corporate culture” from my perspective.
Whereas, if, or when there’s a question posed to Puget – the answer is forthcoming, or evokes a response, “I don’t know, let me see if I can find an answer and a solution.”
How refreshing! Almost quaint.

In my 67 years I’ve purchased far too many goods and services to fully recall, but the really awful experiences, and the especially good ones you never forget. I can honestly say that when I selected Puget to build my computer, a whole new catagory was created for me: Best Buying Experience Ever! It began when I placed my order with William. His excellent advice resulted in a less costly, but much better configuration for my needs. Then came the real time progress reports from all the folks that do the voodoo that you do so well. I received my handsome grey box yesterday. Wow! It has assumed its place as my second most prized possession, right behind “Big Red”, my cherished 2002 Subaru WRX. Now if I can just put 225,000 trouble free miles on “Big Grey”.. 😉 But seriously, I want to thank you for your lovely work, and for proving that pride in a job well done, still exists.

Honestly, You guys have some of the best personal I know. I asked for a deadline to be met due to myself leaving to training for the Marine Corps and you succeeded… Just the fact that you care that much of your product as well as your customers is amazing to me. I am glad to say I came to your company for my Laptop configuration, and I will be spreading the name with the up most respect and gratitude. Thank you.

All I can do is echo the high praises in the testimonials preceding mine that led me to buy my Puget Systems Spirit PC. End-to-end, Puget Systems is a 10. The great stories about the old days in the service station, expert staff helping with configuration like an expert friend would, the build, testing, shipping, packaging, tracking, the documentation binder, the support, and of course the best PC I ever owned. It all happens like you think it should, but doesn’t anywhere else. Some testimonials say spending the extra money was worth it, and it is, for sure, but I don’t know that I spent that much extra. The bigger vendors want around $300 for less support than Puget Systems includes in the price, so what extra money? Puget Spirit PC Design, construction, delivery and support: out of the box for less than 15 minutes, all my old peripherals worked and the PC was running, but the monitor was “greyscale.” I was a little confused, having never encountered this before, so I clicked a shortcut that was on my desktop and, blam!, I was IMing Puget, William diagnosed a loose connection I had made in my haste to get things going, which I fixed. A little embarassing, but, everything has been great since then. I’m sure the same kind of thinking that went into making that IM contact available before I was fully up and running, just in case, went into the PC design as well. I highly recommend Puget Systems PCs!

I have had my Puget system PC for several months. It is far better than any PC I have ever had. Time will tell how long it lasts. So far, I am glad I shelled out the extra cash. Initially, I did have a problem with it. At times, it would not turn on by hitting the power button. I had to unplug the power cord , wait a minute and then plug it back in and it powered up just fine. This happened about 5 times and has not happened in the last 2 months. The delivery promises were met perfectly and the packaging was excellent. I have recommended Puget Systems to many prospective buyers and will continue to do so.

i just bought a system, from these guys (november) and i am livid at such crap functioning and the no phone pick up when i call….all the money i spent on this thing…i feel duped! thanks for nothing fellas….

Puget Systems response: We’re sorry you were unable to reach us! At the time you posted this, phone lines were open and techs were available…is it possible you were calling a wrong phone number? In any case, it looks like you are in touch with our techs now.

One of the best shopping experiences I have had in years. Knowledgeable sales people, excellent technical support, courteous and prompt to answer phones or emails. They configured a 2700K based system for exactly as I desired and installed Windows 7 professional with zero bloatware. Amazing and thoughtful packing and up to date information on status till delivery.