Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 644
100% positive feedback from me. If you’ve ever built your own machine you can tell right away that these guys put as much care into building your system as you would yourself. From the cable management to the super-clean install, and even the packaging – there is no fluff here. There custiomer service is the best, too. Perry was knowledgeable and forthcoming, and didn’t try to sell me anything. Just good, straight, honest advice.
Legacy Testimonial: 643
We are continually pleased with our overall experience in purchasing computer systems from Puget Custom Computers including response time, notification, system performance, etc… Within the past two years we have purchased all of our desktop systems from Puget and will continue to do so!
Legacy Testimonial: 641
I purchased a pc from Puget in september of this year. I had never heard of them until I was in the market for a new pc. I looked at reseller ratings, as I am a firm believer in them. I only deal with companies that have a platinum rating of 9 or better. There I found Puget Systems. The computer they made for me was truly custom, as I was looking for a system with Windows XP Pro and with Windows Vista Ultimate. William helped me to build a machine with swapable harddrives, one each with the appropiate OS. A 3 gig core-duo proc, a couple gigs of fast ram, an 8800 768mg video card with directX 10, DVD burner, and a nice quiet Antec case. They built the machine in a reasonable amount of time, shipped it with the best packaging I have ever seen. The machine is flawless, runs beautifully, and never hicupped once! I have even made use of their support. I talked with James who helped me more than any tech support for any company has ever done. These people bend over backward to help their customers. I couldn’t be happier with my decision to buy from them. As long as their rating stays above 9, I will continue to buy from them. These people are great and a joy to work with. I would recomend them to anyone. Thanks Puget and thanks for listening.
Legacy Testimonial: 639
I have never bought anything that did not have a manual until I bought this computer. When I told them about it, they said I should have received one, but they never sent me one. Little things like the default sound being set for earphones was annoying and took unnecessary time to discover. Customer support and machine operation was good.
Legacy Testimonial: 638
I recently bought a top-end, air-cooled, gaming computer from Puget. THIS WAS THE BEST SERVICE I’VE EVER RECEIVED FROM ANY COMPANY FOR ANY PURCHASE. I know that sounds like an exageration, but I’m serious–and I’m 65 years old; I’ve made a lot of purchases. They absolutely go to exteme lengths to make you more than just satisfied. It is always easy to talk to someone who knows what they are talking about. I’m recommending them to my friends and family.
Legacy Testimonial: 635
A friend recommended Puget. Absolutely great experience from start to finish. They turned around a
review and a quote on my custom system configuration during the same weekend. System arrived
in perfect condition (no wonder, with the incredible shipping packaging) and…it just started right up.
Perfect “out of box” experience — way better than anything from the larger computer sellers. An
extra surprise was the box of all kinds of adapters, cables, screws and so on which they felt “might be
useful”, and the custom-created notebook of all the components in my machine. And for all that, the
prices are great, too.
Legacy Testimonial: 633
Wow! After doing a bit of research I discovered “Puget.” I can’t emphasize enough how happy I am that I took the time to do this.
My entire experience from start to finish has been amazing. It was hands down the best experience I have ever had purchasing a computer online and this is my fourth time doing so.
Quality component options, informative step by step process from start to finish. The best online computer customization format I have ever experienced. Top notch craftsmanship when building your dream computer.
Puget has earned my business for life!
Legacy Testimonial: 632
I purchased a computer from Puget on Jully 11, 2007. The decision to use this company was based soley on the reviews from this site. Well, after receiving some of the best customer service I have ever encountered prior to purchasing the computer I placed the order. I have received the computer and everthing I read and expected was right on. This was one purchase where there were no hassles, promises were kept and the product was rock solid. If you purchase a computer from any place else, you are asking for trouble. Mr. Bach, you have a rock solid company. Thanks.
Legacy Testimonial: 629
Companies like this are a PLEASURE to deal with.
Wonderful support and communication, quick service and a well built, thoroughly tested custom product. Not to mention all the small details that only a small company can provide.
Absolutely no problems with hardware, software or Puget’s great staff.
It’s great to see companies like Puget that strive for excellence and not just profits for them and their stockholders; like the Dells and Gateways of this world, to these you’re just another number, and “get in line” if you have a problem.
Would definitely purchase from Puget again, and would recommend their services without reservation.
I’m extremely pleased to say the least.
Legacy Testimonial: 628
Puget Custom Computers has built the best system I’ve had and indeed I have several in my network. It’s performance is beyond impressive. From start to finish I’ve been treated with utmost respect and was greatly helped by Wilson Chau. My demands (as a Linux user) have been perfectly matched. In short, this is THE place to buy a computer if you are too lazy to build it yourself. Cheers!!!
Read more testimonials from Puget Systems clients.