Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 585
Everything was perfect. Very nice, top notch components, helpful staff. They even upgraded my power supply from 380 watts to 600 watts free of charge. Sure, you could go get a Dell with what seems to be the same specs for a little cheaper but you get what you pay for. My next computer will be a Puget computer and I will reccomend these guys to everyone interested in purchasing a new custom system.
Legacy Testimonial: 584
Yeah, am very glad my order (AMD “high-quality heatsink) was in stock and prepared for prompt pickup, very nice. I am disappointed though you chose to charge $13 for shipping an item via UPS that would not have been delivered to me any faster than regular FedEx, or regular US Mail for that matter. Now if all you charge is $13 for delivery of a whole computer, then I’d say that’s a very good rate, but for a single part though . . .
Legacy Testimonial: 574
Puget is the BEST COMPUTER I have ever owned and the support is OUTSTANDING! You can read my full review at www.resellerratings.com My username at resellerratings is lj53. You can’t go wrong with Puget!
Legacy Testimonial: 517
Buyer beware is all I can say… They started out really good, but as with all good companies these days they become “Corporatized” and the downhill trek begins. It starts with the words like “I’m sorry” then it ends with “too bad..” Dell was a good example of this phenomenon.. First they are honest and support is excellent, then they become technically “legal” then they outsource, then they start cooking the books… It’s hard to find good companies out there that are as good as this company was a couple years ago. So good luck, I’m going else where with future purchases.
Response from Puget: I am very sorry to hear that we have lost your future business. For the sake of other readers here, the problem is that for advance replacements of parts, we require a credit card to be submitted for security. It is not charged unless the part is not returned within 30 days. This customer took exception to what he viewed as a lack of trust and posted this feedback in response.
Legacy Testimonial: 509
I had a lot of anxiety when I began to look into purchasing an expensive computer from an online company, mostly because I know so little about computers in general. However, I can honestly say that Puget Systems made me feel very comfortable. They answered all of my relentless nagging questions promptly, with great knowledge, honesty, and always without complaints. I would highly recommend using this company if you wish to purchase a computer.
Legacy Testimonial: 445
I just wanted to thank you for going above and beyond for my recent order. Things got a bit confusing with the parts supplier and I appreciate how it was resolved! Communication was excellent and I will definitely be doing business with you again.
Legacy Testimonial: 409
I am writing to say that I am most pleased with the machine that you built for me. I did have some issues with windows at first it locked on me and neither system restore or any trick I could think of would make it boot up. I had to do a reinstall of windows and many hours of reinstalling my data. I had a backup hard drive and the data on my other computer so after two more weeks I am back in function.
Legacy Testimonial: 403
I was shopping for a server, trying to get specific parts put into it, the “big” computer companies laughed at my requests, telling me I don’t have a choice of hard drive brands, etc…
My first communication with Puget ended up with them telling me that they would use any part that I wanted. That hooked me.
My server was built with lightning speed and shipped before I even realized it was finished.
It is a killer machine, I can’t find anything wrong with it at all. The service was incredibly good!
My one request for tech support had someone from Puget calling me back right away, but I had already figured out the answer to me question. I doubt that I will be needing to contact them again, the machine seems flawless. I highly recommend them, and will be buying from them again in the future. Good job guys!
Legacy Testimonial: 401
I am a Professional Photographer and own a totaly digital studio, we needed a very fast, and dependable computer system that would meet our large file needs, and the new system that Puget Custom Computers built for us is just what we were looking for. Very good people to deal with, and great delivery time. I do highly recommend this company to anyone needing fast, dependable computer systems.
Legacy Testimonial: 400
Wanted to share my buying experience with Puget Custom Computers.
Placed my order in middle of October 06. Through email’s with my sales rep Wilson Chau, it was recommended that I should run the new nvidia geforce 8800 series of video cards due out in November 06. I have the 30″ inch Dell widescreen LCD which I plan on using for the sole purpose of high end gaming. I decided to wait, possibly upwards of a month for these wonderous new videocards.
Wilson was very understanding and almost obscenely flexible. He indulged me making some changes to my original order. Never once saying I was taking up to much of his time or he couldn’t do it.
Puget received the 8800 series video cards and my build went off over the course of 2 days. The cards ended up costing more than I expected but the the computer is competively priced.
As of November 17th it has shipped and I’m expecting to take delivery shortly.
Overall Puget Custom Computers solid reputation is deserved. They respond to each and every email, answer all your questions no matter how trivial. And for me, most importantly made me feel comfortable in my purchase decision.
Oh, and as a promise to Wilson: Go MARINERS! World Series Champs in 2007!
Read more testimonials from Puget Systems clients.