Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 216
After ordering the laptop from pugetsystems, it burned itself out. Now, don’t stop reading just yet. It wasn’t their fault. The system I configured ran far too hot, and I couldn’t keep it cool enough. At any rate, it was returned with no trouble, and a full refund was given to me. They even applied it directly to the purchase of a desktop system, which they are currently building for me. Thats why I’m giving them another 10. Despite the troubles with the laptop and the issues with my moving to a new address between submitting the order and recieving it at the new address… well, they made everything very easy.
Thanks again.
Legacy Testimonial: 215
Looking for a new, blazing multimedia PC and a good system integrator to build it for me, I found this site completely by accident. I couldn’t have stumbled onto anything better. Puget handled all my questions and concerns (especially with the actual purchase), and I have a wonderful machine at a great price without a need for upgrades for a long time. It’s taken me nearly two weeks to leave this feedback; that’s because I was having too much fun reviewing everything my new system offers. All the little business cards they sent me are being passed out to several co-workers and anyone else I know needing a new PC… I’m preaching the gospel of integration through Puget – many thanks, you guys.
Legacy Testimonial: 213
I am 19 years old and have been involved with computers for the past 10 years of my life. I’ve purchased systems for myself and others in the past, and always look for the best possible deal. Unfortunately, I didn’t know about pugetsystems until recently. Now that I do, I will purchase all my future machines here. The amount of options to customize are far greater than those of Alienware, Dell, Gateway, or any of the other big name competitors. I honestly won’t bother going anywhere else from now on, this is the best.
Legacy Testimonial: 206
When purchasing my first custom computer, I had a lot of questions. I wanted a top notch gaming computer and I wasn’t sure exactly what I needed. PCC helped me throughout the whole process with speedy e-mail replies and professional opinions of what would work best for me. The customer service is the best, the people honest, and my computer rocks! Thanks again Puget!
Legacy Testimonial: 205
The customer reps were really patient and easy going, no hassle or sales pitches.
Legacy Testimonial: 204
I received an outstanding system with quality components at a competitive price.
Legacy Testimonial: 203
“Daddy, daddy, your machine is best! For us?”, my 3 year old kids (yes, they are twins) are saying to me.
“Well…I’m very happy with my 3GHz 2GB Ram 400GB HD awesome machine…can’t you use Moms 2.4Ghz?”, I answer.
“It’s not a Puget”, they say.
“Ha ha, I’ll get you one. But you have to settle for a Mini PC, ok?”
🙂
Great stuff!
Legacy Testimonial: 202
Fantastic service, Ranks with Bose for customer service. Ship when they promise, delivery occurs when they promise (apparently have a working relationship with shippers) and quality product. Very happy with my 3.4MHz Pentium 4, with 2GB RAM and 1-120, 1-250 HD and +-R/RW DVD writer, along with 19 inch LCD monitor.
Dream machine for Photoshop CS and everything else.
Legacy Testimonial: 201
Customer Service is unbelievable!!!!!
I left a voice message for Jon asking him for a link where I might download my RAID Drivers. I had expected a response in a day or two. Within 15 minutes he had e-mailed the drivers to me.
Dell, take note!!!
Legacy Testimonial: 200
I was originally impressed by the PCC web site and the feeling that these guys had done their homework (so I didn’t need to). Having just received my awesome new system, I can say that my initial instincts were right on target. Despite a mixup over the case I wanted (partly my fault), I still give PCC an unqualified 10 rating. Jon’s number one concern was that I end up a happy customer with the system I wanted. In these days of offshore customer support, it’s great to deal with a company like PCC — both for the quality of their work and their attitude toward their customers.
Read more testimonials from Puget Systems clients.