Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 200
I was originally impressed by the PCC web site and the feeling that these guys had done their homework (so I didn’t need to). Having just received my awesome new system, I can say that my initial instincts were right on target. Despite a mixup over the case I wanted (partly my fault), I still give PCC an unqualified 10 rating. Jon’s number one concern was that I end up a happy customer with the system I wanted. In these days of offshore customer support, it’s great to deal with a company like PCC — both for the quality of their work and their attitude toward their customers.
Legacy Testimonial: 196
Puget Custom Computers walked me through what sort of system I would need for my business. They helped me to make the best, cost-effective choice for my bottom line. I would not hesitate to recommend them to friends or associates for their next computer purchase. And they came out to set it up, too!
Legacy Testimonial: 195
This is a follow-up on my purchase of 4-22-04 — my dual xeon system is working just as expected. What I forgot to mention earlier is that Jon upgraded my Koolance 601 case to the 651 model at no extra charge. The LCD display on the fron of the case is an eye-pleaser! Thanks, Jon!
Legacy Testimonial: 194
I have purchased several computers in the past. however, none of them have lived up to expectation. after looking into PCC, im really excited about my new system, and i dont even have it yet. So far the customer service is really great. Jon have responded to my questions very quickly. Im sure I will have more to say about PCC once I receive my new system.
Legacy Testimonial: 193
For years I have purchased dozens of “high end” systems from the “Big Guys” (i.e. Dell, Gateway, HP, Toshiba), but never got what I really wanted — until I came upon Puget. I reviewed my online order by phone with Jon and he saved me a few hundred bucks by eliminating unnecessary components and extras. The website is awesome, detailed info is great, and the personal attention can’t be beat. Customer Service is excellent. I have finally found a company that I can recommend unconditionally.
This won’t be my last Puget system.
Legacy Testimonial: 192
AAA+++ company! I am buying about 5 computers per month from these guys and the transactions are flawless. Very easy to deal with and they go the extra mile to get your system ready, sometimes even before you expect it. Mostly I deal with Jon directly and he is very accomodating. If you are looking for custom computers don’t look any further, price, service, everything fits.
Legacy Testimonial: 191
Having had problems with another company’s “high-end system” , I was cautiously hopeful when I contacted Puget.
The system that I received has been fantastic, and, just as important, Jon’s careful, honest, and friendly guidance is a MAJOR plus! His service is always prompt and courteous, and I have found him very pleasant and kind to deal with. I don’t feel nervous or pressured about asking advice or getting an answer to an “obvious” question. I can’t say that about other computer firms that I’ve dealt with, large or small.
I highly recommend him and Puget Computers to anyone who is serious about purchasing an outstanding system.
Legacy Testimonial: 190
I haven’t even bought my computer yet and I love this company and website. I am going into college and I needed a customized laptop to where I can do my work with graphic design and other work. I came upon this site and knew this was where I was going to build my computer. Jon is awesome, he responds with the upmost best service. The man rocks. The company rocks. The site rocks.
Legacy Testimonial: 189
Simply the best experience I have ever had with the purchase of a computer!!
I was able to get exactly what I wanted by going through the on-line order/build process. The explanation of different components was very helpful and helped me make most of the decisions easily. For those items I did have questions about, Jon responded quickly to my e-mails.
The communication, attention to detail, product quality and overall customer service is as good as it gets.
The system has exceeded all my expectations and am sure I will be a repeat customer. Many thanks to you, Jon.
Legacy Testimonial: 187
The system arrived very quickly. Everything was customized exactly as I had requested. One of the drives was not plugged in, but that was no big deal. The constant feedback during the construction process was exceptional. All in all, a great deal, and a company I would shop with again.
Read more testimonials from Puget Systems clients.