Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 181
12/26/03
Great job and great selection. Only problem I encountered was when I hooked up the monitor I couldn’t get a signal. It took this novice awhile to realize the video card had partially become unseated during shipping! I am very pleased and will buy again.
Legacy Testimonial: 180
Nice job describing components on the web pages, good communications. I ordered a dual processor, RAID configured SATA server.
The only problems were that I might have liked a little description of some of the elements of the system when it was dropped off – the mystery switch on the case, for example (turns out it controls the front case fan speed), or just how the three SATA drives were configured. It merely meant I actually had to read my documentation. 🙂
The disk drive will need a little adjusting of it’s physical seating – currently, the front of the case presses on it so a diskette won’t seat properly. However, I suspect they would have caught this with their normal testing and burn in process – I specifically asked them to not install an OS, as I had one here, and wanted to go through the process myself.
They did forget to drop off some docs, cables, mouse and such – it was all packed in a small box that they sent UPS next morning, so I thought that was handled well.
All in all a good experience with a few minor hiccups. I expect to use them again.
Legacy Testimonial: 178
Thought I’d mention that not only does Jon sell excellent systems, he will assist on upgrades as well. I recently decided to replace a CD-RW drive with a DVD/CD-RW. Jon recommended one that would fit in the same case I’d originally bought, and he offered a fully competitive price. It arrived fine and installed like a charm. Thanks, again!
Legacy Testimonial: 177
Thanks for the XPC Jon. I am VERY impressed with the customer service and the product. I will definitely be buying from you again. There’s not a single bad thing I can say about my experience with you and your company. You’ve hit the sweet spot when it comes to selling computers. Every company should have this much interaction with it’s customers! Keep it up!
Legacy Testimonial: 175
Many times, I have wanted to pipe in here and give my 2 cents. But my perspective is not as much from an end user point of view but a vendor point of view. Jon has been a pleasure to work with in every sense of the word. He has gone way out of his way to give us referrals and recommendations – he is not only an excellent person to do business with on a consumer level, but also as a fellow businessman. Thank you Jon!
Legacy Testimonial: 174
For those who are inclined to need help with their computers, like I do occassionally, Puget Custome Computers goes the full distance to provide their customers with support and help. This is a real rarity in the business world these days. Great product with a teriffic support staff. Couldn’t ask for more!
Legacy Testimonial: 173
I have now had my Puget Custom Computer for alittle over 6 months now… and not once has it failed me. Great computer at a fair price with outstanding product support… How highly do I recommend this company.. Let’s put it this way, I convinced my neighbor to buy his computer from PCC and he’s glad I did. I’m one of those people that researches and researches things to death and thats what i did before I bought my latest computer from PCC. There were dozens of emails between Wilson Chau and myself and never, not even once did i feel any pressure to make a decision.. PCC is the best computer company i’ve ever come across, and from here on out, only PCC computers will be in my home.
Legacy Testimonial: 172
PCC work for me so well I’m going back for a new pc for my wife. Wilson was always there for support and advice. I very happy with this customized computer at less money than I would have paid from one of the major computer companies.
Legacy Testimonial: 171
I surfed for days to find a custom PC shop that would communicate with me and build the machine I really wanted. Puget Custom Computers is great! Jon Bach answered my questions and emailed me every step of the way (sometimes late at night, so I noticed!) It was completed and delivered within a week of my order.
My beloved Athlon XP 3000, 1536 Mb DDR, 120 Gb HD, All-in-Wonder Radeon, power machine arrived in absolute perfect shape and I haven’t had the slightest problem with ANYTHING in the month since its delivery. (I was especially pleased with the carefully placed and wrapped inside cables.)
Thank you for the wonderful service, and you will be my “computer shoppe” from now on!
Legacy Testimonial: 170
I have nothing but wonderful things to say about my experience with Puget Custom Computers. Jon Bach was always there (quite literally) when I needed a question answered, or had any type of concerns. I originally had him do some consulting about my needs for a laptop, but then I decided to go with a desktop instead. I know with other companies (such as Dell, I used to be a very loyal customer of theirs), customers who are “wishy washy” such as myself are not always looked favorably upon. But with Jon, I never got that feeling at all. I always felt like I was the focus of his attention, even when chatting via the “Live Help” feature.
My computer–is great. I love it! I got a Pentium 4 2.8 GHz, 1 GB RAM, Raptor SATA 36GB, so nothing too fancy I’d say. No where else could I have gotten what I got for the price. I ordered on a Tuesday, and it was hand delivered to my front door the very next Saturday morning.
I can’t stop telling people I know about my new computer and where I got it. I work for a tech company, and my coworkers are highly intrigued. The website is well organized and contains all of the details for those who want to know. My boyfriend and I have already decided that when we need more equipment, we’re just coming straight back to Jon and Puget Customer Computers.
Keep up the good work! I look forward to another purchase.
Read more testimonials from Puget Systems clients.